Sales Executive – M.I.C.E. – Courtyard Hong Kong Sha Tin – 1 On Ping Street

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Job Number 19108016
Job Category Sales and Marketing
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

Responsible for handling customer inquiries and lead requests for groups & catering| and ensure that business is turned over properly and in a timely fashion for quality service delivery

Respond in a timely manner to incoming M.I.C.E. opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters

Assist to conduct sales / telephone call to potential clients to generate lead demand

Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated| complementary and not duplicative

Execute and support the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty

Effectively resolve guest issues that arise as a result of the sales process

Requirements

Hotel school graduate with Higher Diploma or above

1 year working experience in sales / hotel environment is advantageous

Fluent in English| Cantonese and Mandarin

Excellent selling and communication skills

Presentable with cheerful & friendly personality

Detailed understanding of hotel operations including Rooms and Food & Beverage