Reservations Manager – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 19171013
Job Category Reservations
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job description

Oversee the team of Reservation Sales
Oversee the accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures.
Process all reservation requests| changes| and cancellations received by phone| fax| or mail. Identify guest reservation needs and determine appropriate room type.

Job requirements

Degree in hotel management or related discipline
At least 3 years’ relevant experience in a management position in luxury hotel
Well organized and a good planner
Excellent communication and presentation skills
Good command of both written and spoken English and Chinese

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