Senior Manager| Internal Investigations| Asia Pacific – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One


Job Number 19129387
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?


The Department of Investigations is a sub group of the Global Safety &
Security (GS&S) organization. This Department’s mission places a strong
emphasis on mitigating financial| identify theft and economic crime. The
Department performs a wide range of investigations into all allegations of
serious misconduct| threats and criminal activity committed by associates|
guests and others| in order to ensure and safeguard the assets and protect the
reputation of Marriott International (MI).

In this role| he/she will manage or directly provide specific investigative
services| projects and information with the intent of reducing company losses
as well as to successfully defend legal actions regarding the investigation
and disciplinary action of associates and/or customers or invitees.


Education and Experience

Bachelor’s Degree required or equivalent experience

Fluency in Mandarin language strongly preferred.

6+ years of progressive commercial Internal Investigations experience.

Prior investigative and interview experience within AP’s local employment law requirements.

Experienced undercover investigation/project management skills.

Loss Prevention management experience at the property level| or comparable industry experience highly desirable.

Demonstrated hotel operations/management experience strongly preferred.

Demonstrated investigative development skills.

In-depth knowledge of all Internal Investigations services.

Effective time management skills.

Effective listening skills.

Excellent written and oral communication skills.

Demonstrated mastery of problem-solving methodology for decision making.

Demonstrated follow-up and customer service skills.

Personal integrity with a high regard to maintain strict confidentiality.

Ability to persuade and influence others| including those at senior organizational levels.

Solid knowledge of local employment law.

Understanding of the components of criminal and civil law.

Ability to foster good working relationships with Corporate Legal and Labor Departments and Corporate Human Resources Department.

Ability and willingness to travel extensively (approximately 50%).


Undercover Investigations: Manage outside vendors. Influence internal management regarding employment actions that are the result of theft| drug abuse| fraud or serious misconduct. Provide director on-site closure of investigations to a legally defendable conclusion working within legal guidelines and Marriott’s Guarantee of Fair Treatment policy.

Video Surveillance Investigations: Manage or directly deliver the technical| legal and communication requirements of conducting on-property covert electronic video surveillance. Monitor and evaluate federal and state legislation concerning the use of electronic monitoring in the workplace. Ensure that the criteria of “reasonable expectation of privacy” are adhered to.

Information/Due Diligence Investigations: Directly access and manage the process and dissemination of “publicly held” information in federal| state| municipal and private repositories for the purposes of due diligence analysis and pre/post-employment screening. Directly serve as a technical resource to MI on Marriott policy concerning the use of information-based investigations| State and Federal Fair Credit Reporting Acts| and Constitution and Statutory Protections of Workplace Privacy.

On-Site Investigations: Provide direct on-site unit assistance for property specific investigations. Gather and coordinate information. Provide specific technical expertise in the delivery of investigative interviews in compliance of civil law.

Special Investigations: Respond to and directly support MI requests for specialized investigative direction. Implement and manage (to a legally defendable conclusion) all internal investigations which are a result of theft| fraud| and drug abuse. Directly manage the course of all investigations in a manner that is legally defendable. Review (with a labor attorney) all company violations which surface during an investigation to allow property management to make fair| balanced and legal disciplinary decisions. Conduct post investigative interviews with associates identified as violating company policies.

Intelligence Gathering: On request| provide searches via the internet and subscription databases on controversial groups| protests| and information of groups| companies or persons that are targeting the company.

Fraud Investigations: Respond to all direct MI requests involving credit card| check counterfeiting and system or computer fraud. Conduct on-going research in this field. Build effective communication networks with local law enforcement agencies as well as federal agencies that handle financial and economic crime. Continuously enhance fraud expertise and knowledge in the field via on-going education. Provide direct counsel to MI units on effective ways to conduct the investigation. Manage investigations and act as a liaison between property| law enforcement agencies| Finance Group| Human Resources| Internal Audit| Law Department| and related regional managers as identified by the MI.

Court Appearances: Schedule| organize and/or attend Company prosecution appearances in court on behalf of the company.

Provide professional consultation for all other Marriott SBU’s upon request.

Maintain and provide effective communications during all investigations with Regional Vice Presidents of Human Resources (RVPHR’s)| Regional Directors of Human Resources (RDHR’s)| Regional Associate Relations Managers| HR Field Services Team management| Attorneys from Corporate| Legal and Labor Law Departments| Internal Audit| Business leaders| unit General Managers| and other regional managers as defined by the MI SBU.

Design| develop and create graphic presentations of department initiatives and internal field service evaluating processes.

Performs other duties/ other assignments as requested by management.

Performs other reasonable duties as required for the position.



· Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

· Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.

· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Participates as a member of a
team to move toward the completion of common goals while fostering cohesion
and collaboration among team members.

· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources
required to set a plan of action for self and/or others; prioritizes and
arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning
opportunities to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.

o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.