Job Number 19111595
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
As a key member of the Continent Operations team| the Senior Director| CLS
Planning & Services APAC| will provide consulting| advisory and operational
support to the Asia Pacific’s Chief Operations Services Officer and the
leadership team. This position will work on fast-paced| high-priority projects
that are instrumental to our company’s exponential growth in the continent.
Continent Operations is core to the organization| encompassing disciplines
such as Rooms| Food & Beverage| Procurement| iT| Engineering| and Design
Development Operations. This role serves as the connection within the
Operations team to ensure alignment and progress on interdepartmental
projects. Furthermore| this position represents Operations in larger cross-
functional projects| which range in scope across brand operations| innovation|
strategic planning| and process improvement.
This Senior Director will report to Marriott Asia Pacific’s Chief Operations
Services Officer. This individual will focus on internal communications|
project management| reporting and analysis| and change management whenever
necessary due to any new projects. This individual should carry forward the
vision for strategy execution within the Continent Operations team while
keeping all disciplines (within and beyond Operations) aligned.
Projects can range from brand operations to growth/innovation| process
improvement| crisis management| and strategic planning. This person will also
be largely in charge of ensuring the continent operations initiatives are
communicated effectively to the rest of the organization and projects are
tracked and completed on budget. This leader thinks creatively and practically
to develop strategic plans and to oversee efforts designed to facilitate
support and execution of CLS initiatives. This position will directly lead the
responsibility for engaging stakeholders to develop and execute the
Continent’s strategic initiatives that will enable successful delivery against
the strategic priorities of Marriott International. In addition to managing
the day to day responsibilities for the Planning & Services capabilities| the
position will be responsible for coaching and mentoring new leaders and team
members. Given the complexity of diverse geography| multiple languages and the
growth| the position will also partner with the APAC COO to enable the
leadership team by building the right foundational organizational and
Education and Experience
4-year degree from an accredited university in Business Administration| Hotel Management| Communications or related major
7+ years of relevant professional experience| demonstrating progressive career growth and a pattern of exceptional performance
Prior experience leading the planning and execution of strategic projects and
CORE WORK ACTIVITIES
Work with Chief Operations Services Officer to develop frameworks and strategy for executing main priorities
Oversee the planning and deployment of initiatives from the beginning through end of each year
Intuit projects that need further support given capacity restraints. Determine best ways to offer support across projects ranging from brand operations to growth/innovation| process improvement| crisis management| and strategic planning
Regularly seek feedback from regional and area teams to ensure projects are relevant and completed according to market need
Project development and management
Interview key stakeholders to understand needs of large cross-functional projects before creating charters| timelines with key milestones
Lead meetings with clear agendas and presentations; highlight critical outstanding decisions and drive for clarity on next steps
Define success for each project with clear success metrics and track over time
Write concisely and persuasively to articulate burning platforms| critical outstanding decisions| and next steps
Partner with deployment leads to track progress on projects
Monitor project spend for all Operations projects across a variety of budget sources – highlight opportunities throughout the year to adjust project budgets accordingly
Provide strong PMO support with a focus on project execution on time and on budget.
Ensure clear roles and responsibilities across team to ensure work is being performed as effectively as possible
Keep a pulse on organization to understand needs of continent disciplines within and beyond Operations
Demonstrate high levels of emotional intelligence to understand motivations| resolve conflicts| and identify unarticulated needs
Take initiative to follow up with stakeholders who need to be informed about certain workstreams
Nurture stakeholder relationships with maturity and the utmost professionalism
Offers flexibility| patience| and an open-minded nature at all times
Oversee the development of clear and compelling internal communications| including but not limited to project updates/summaries| strategic planning| and newsletters
Has an understanding of information design and visual content in order to create clean| uncluttered presentations
Possess acute attention to detail and catch errors before deliverables are finalize
Oversees the creation of dashboards on Excel and Tableau to summarize progress on key initiatives
Synthesize quantitative guest or social media data to construct insights
Note: Experience in Access| SQL| VBA| and other data analysis tools a plus
· Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
· Communication – Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.
· Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.
· Building and Contributing to Teams – Participates as a member of a
team to move toward the completion of common goals while fostering cohesion
and collaboration among team members.
· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.
· Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.
· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
· Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.
· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
Generating Talent and Organizational Capability
· Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
Learning and Applying Professional Expertise
· Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.
· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.
· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.
o Advanced Computer Skills – Uses software (e.g.| Excel| Smartsheets|
Tableau| Powerpoint and Word| etc.).
o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.
o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.
o Writing – Strong skills required to communicate effectively in writing
as appropriate for the needs of the audience.