Manager Training & Communications – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One


Job Number 20009827
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

As a member of the Project Pearl Team| the Manager Training & Communications
will work closely with the project team and other stakeholders to ensure all
stakeholders are prepared| knowledgeable and motivated for the changes
resulting from Project Pearl including the implementation of Birchstreet Gold
Standard. He / she will be primarily focused on supporting the communications
requirements to include the development and execution of the communications
approach and plan to enable the successful execution and adoption of
PeopleSoft and Birchstreet Gold Standard. She / he will also contribute to
the design and delivery of other change management programs / actions and will
lead the User Provisioning efforts.

Project will require careful planning and coordination with the Finance teams
of the impacted hotels along with the Area and Continent teams and other
Marriott finance stakeholders. Planning| executing and following up on all of
the communications with these various groups will be a key component of
successfully delivering the project.


Project Pearl is focused on financial applications and transitioning all
APAC managed hotel (and entity) accounting to Marriott’s global standard
PeopleSoft financial applications as well as Birchstreet Gold Standard
Procurement Systems Project Pearl and Gold Standard will be implemented in
multiple waves across the next 12 – 24 months encompassing approximately 650
managed hotels across 15 countries.

_Position Scope_

Direct Reports – none

Number of Total FTEs – 0 (1)

Term Commitment – approximately 24-36 months


Communications & Training Management

Under the direction of Program Lead| define and manage the overall communications strategy and plan for Project Pearl focusing on Birchstreet Gold Standard which creates and sustains a positive presence for PeopleSoft and Birchstreet Gold Standard across all stakeholders and ensures they are appropriately informed and engaged.

Create| plan and execute every aspect of communication plans to effectively disseminate key project messages| planned activities and task lists as well as training opportunities and material

Develop accurate and timely project communications according to key milestones and deliverables of communications plan.

Coordinate delivery of project communications| leveraging existing media and| when appropriate| recommending and executing the design / development of additional media to achieve communications objectives.

Lead development of Birchstreet Gold Standard pages within The MGS Platform and provide for appropriate posting of information.

Develop standards| templates and a process for all project communications

Create and maintain program communication library and key messages.

Support development and delivery of presentations and tools for AP sponsorship network (Executive Sponsors| Steering Committee| Change Champions| etc.) to ensure overall organizational alignment.

Contribute to the development of executive communications for AP’s Steering Committee / Advisory Board (to be defined).

Identify and design methods to measure the effectiveness of communications| set targets| track results and communicate improvements.

Work collaboratively with a variety of key stakeholders and subject matter experts across the organization to ensure alignment and consistency with broader organizational communication efforts.

Provide logistics support and communications consultation to a variety of project sub-teams and advisory groups.

User Provisioning

Develop template to capture all new application users and define access requirements.

Submit requests to enable correct and timely user access to Birchstreet – and applicable PeopleSoft applications.

(Support required AP and Expense Report Approvers to complete AP Operator Preferences and submit online Disbursement Authorization Form (DASF / MIP 67) prior to Go Live.)

Project Management / Support

Develop and manage to a detailed communications work plan with identified deliverables and dates.

Update progress on communication tasks on the weekly status report and meeting.

Help to drive stakeholder engagement| leadership alignment| impact analysis| learning / training| business readiness| deployment and adoption measurement.

Assist with the development / update of learning content and related business process documentation as required.

Perform other duties as assigned by the Program Lead and Pearl Project Lead.



Five years communications development and execution experience.

Prior experience managing and / or supporting large-scale project communication efforts preferred.

Experience in relationship management with other key stakeholders.

Lodging / hospitality experience a plus; Marriott or Starwood specific experience highly desirable.

Accounting – and Purchasing Systems experience

Project management experience

Capacity of data analytics

Education or Certification

University degree in Organizational Development| Human Resources| Psychology or related discipline strongly preferred.

Knowledge and Skills

Understanding of communications best practices

Understands| embraces and manages project planning and execution methodology| including the associated tools| work plan schedules| issue resolution tracking and status review updates.

Ability to manage multiple work activities concurrently with minimal supervision; applies past experiences to identify alternative solutions for current problems| able to understand and adjust to changing priorities| circumstances| direction| and personal styles.

Operates with a collaborative mindset to ensure that key stakeholders are considered| builds relationships to leverage information and insights; communicates well with stakeholders; openly shares and does not withhold information.

Strong interpersonal skills; able to maintain effective relationships| both internally and externally with a broad group of stakeholders in order to foster trust.

Ability to work effectively in a collaborative work environment.

Analytical and logical thinking skills are paramount.

Ability to identify| clarify and resolve issues and risks related to project design| build and test activities| escalating them as needed.

Strong qualitative and quantitative analytical skills; ability to take large volumes of complex information and present it in a clear and concise manner.

Innovative thinker and agile learner; able to readily apply past learnings in new situations to generate solutions to MI challenges and/or create something entirely new.

Communicates effectively| both orally and in writing; listens to others and effectively comprehends information.

Good decision making skills – able to recognize and research a problem and to identify its component parts| causes and cost impact.

Flexible and supportive – able to understand and adjust to changing priorities| circumstances| direction| and personal styles.

Ability to integrate and balance priorities| work activities and resources for the benefit of multiple key stakeholders.

Ability to review project deliverables for completeness| quality and compliance with established project standards.

Ability to work in a fast-paced| deadline-driven environment.

Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

Fluency in English required| fluency in other Asian languages preferred.

Ability and willingness to travel across all in scope Asian countries| China and India required.

Proficiency with Microsoft Word| Excel| Visio and PowerPoint applications.