Manager| ERS Property Support (Contract till Dec 31| 2020) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One


Job Number 20007270
Job Category Revenue Management
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?


Manager| Enhanced Reservations Solutions (ERS) Program Property Support|
serves as support for ERS| a multi-year effort that will transform how
Marriott’s rooms and reservations are presented and sold to the customer. The
ERS program requires coordination and collaboration across multiple teams|
including but not limited to iT| Revenue Management| and Operations. The
position will support hotels in preparation for their ERS activation date. The
position will be responsible for managing and executing efforts that will
enable a hotel to go-live with ERS related functionality and the resulting
benefits. Skills required include knowledge of PMS and MARSHA with One Yield

This position provides support to the hotels| answers questions| escalates
issues as necessary| and may be required to complete the tasks for the
hotel(s). Collaboration with support peers is required to ensure consistent
service levels and communication across targeted hotels. This position will
report to the Manager| ERS Deployment.


Education and Experience


2+ years of solid experience with Reservations| Revenue Management and/or Operations

2+ years of solid experience with Marriott’s PMS| MARSHA| and One Yield preferred but not required

Expertise and proven track record in supporting complex| multi-functional initiatives

Strong command of written language| graphics| and executive communication style

Experience in providing direction and performing responsibilities via influence ability

Ability to engage and motivate individuals to achieve goals

Strong written and verbal communication skills

Experience using MS Excel

Discipline experience with Information Technology| Revenue Management or Hotel Operations preferred.


Minimum BA degree; MBA or relevant advanced degree preferred

Major consulting firm experience preferred


Responsible for supporting ERS hotels prior to their activation date and post go-live follow up as needed

Respond to hotel questions and request for assistance within a 24-hour period

Resolve system set up errors in PMS| MARSHA| One Yield

Escalate according to pre-defined procedures

Consistent and thorough communication to peers and ERS leaders as appropriate

Track and manage actions on risks and issues

Monitor hotels on an ongoing basis against tasks listed in Land-it

Communicate results| issues and accomplishments clearly and effectively to Program Leaders

Provide feedback utilizing standardized processes| tools and templates



Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.