Job Number 20019770
Job Category Information Technology
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton Maldives Fari Islands
Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.
As a cluster technology leader| is responsible for all aspects of the
cluster’s property-based systems including decisions| implementations| and
support across multiple units and/or-brands. Directly manages area systems
technicians| multi-property systems managers and/or may provide work direction
for property systems technicians. Has accountability for all hardware|
software and communications support for an assigned area or areas. Coordinates
installations| troubleshooting and maintenance efforts with various technology
representatives (regional director of IR field services| regional shared
services team| Marriott HQ IR departments| support providers and vendors).
Provides leadership in daily support needs of properties participating in the
Shared Service contract. Provides 2nd level support and
establishes/participates in appropriate coverage for support of systems 24
hours a day| 7 days a week. Has working knowledge of the most sophisticated
technology equipment and/or processes.
The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.
Education and Experience
• 4-year degree from an accredited university in IT| Computer Science or a
related field and 5 years experience in systems support or a similar field.
Core Work Activities
_ _Managing Projects and Policies_ _
•Coordinates and implements communications for all new applications/system
installations and problem resolution
•Supports and assists in PMS global changes| module integration| and standards
•Provides project support for new roll-outs/implementations. May lead a
•Responsible for property compliance with appropriate Marriott International
Policy and Information Security Manual. Is authorized to take action to
address deficiencies. Determines solutions and implements per cluster SOP.
•Ensures periodic inventories of applications and hardware are conducted and
the results are reported to property management.
•Position requires managing and participating in a 24x7x 365 (pager/cell
phone) coverage or schedule rotations.
•Ensures compliance to technology-related vendor contracts.
•Provides timely| accurate| and detailed status reports as requested
__Ensuring Technology Needs are Met_ _
•Evaluates and makes recommendations regarding technology/asset life-cycles.
Ensures that necessary properties are properly equipped in terms of PCs|
hardware| servers| etc.
•Foresees| identifies and resolves system(s)’ performance problems
•Certifies software applications for use at Marriott properties
•Creates and ensures implementation of disaster recovery and business
continuity plans as they relate to technology.
•Ensures properties are securing and maintaining technology assets accordance
with Marriott International policies and standards.
•Possesses advanced knowledge in the areas of data communications| desktop
support| and servers/networks. Uses knowledge to solve 2nd level support
issues and train/develop junior staff.
•Ensures availability of current documentation for cabling| network systems|
and applications exist
•Reviews networks’ performance and performs design/re-design as needed to meet
__Forecasting and Complying with Financial Parameters_ _
•Ensures that property management has realistically budgeted CAPEX and
department operating budgets based on anticipated IT projects and property
•Possesses in-depth understanding of the financial dynamics of various
property operations (full-service vs. select) and can apply knowledge/judgment
to assist management in achieving technology-related goals.
•Reviews operating statements; researches and resolves discrepancies in
•Advises and ensures that property management has adequately addressed
technology needs in short- and long-term planning.
•Reviews vendor proposals and selects appropriate vendor for local
__Building Successful Relationships_ _
•Communicates IR standards and best practices
•Presents proposals| analyses| projects| cost-models| etc. in a well- written
and/or verbally articulate manner.
•Is viewed as a credible leader by subordinates| peers| and senior management
•Provides exceptional customer service.
__Managing and Conducting Human Resource Activities _ _
•Has direct management responsibility for cluster system managers and
technicians. Provides work direction to property–based systems technicians
•Responsible for hiring| training| development| compensation| performance
management of direct reports. Additionally| provides input and guidance to
property management for their systems managers/technicians (hiring|
performance| development needs).
•Accountable for coverage models and scheduling of team to ensure adequate
cluster technology support.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._ local laws._