Guest Relations Manager – Executive Lounge – Courtyard Hong Kong Sha Tin – 1 On Ping Street

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Job Number 19001515
Job Category Rooms and Guest Services Operations
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

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Job Responsibilities

Reporting to Front Office Manager| the position is responsible for the operation and performance of the Executive Floor and maintains the standard of services and provide overall supervision to Executive Lounge

Ensure the check-in/out procedures and service at Executive Floor is up to standard
Maintain records pertinent to the guests staying in the Executive Floor
Provide basic F&B services at the Executive Lounge
Responsible for the proper functioning of all phases of Executive Floor / Executive Lounge operations and to perpetuate high standards of quality and areas of important
To provide on-the-job training to new colleagues

Requirements

Hotel school graduate with Higher Diploma or above is preferable
Minimum 5 years hotel related experience and preferable in Executive Floor / Front Office
Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
Shift duty is required