General Manager – Renaissance Hong Kong Harbour View Hotel – 1 Harbour Road

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Job Number 19141090
Job Category Property Leadership
Location Renaissance Hong Kong Harbour View Hotel| 1 Harbour Road| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Drives implementation of the Renaissance
brand service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations| increased profit and market share. Holds
property leadership team accountable for strategy execution and guides their
individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities| when appropriate| to generate demand. Verifies
that the objectives and goals of Marriott and property owner work together to
achieve Renaissance brand positioning and success. Builds owner loyalty
through proactive communication| setting and managing expectations and
delivering solid business results. The position is actively involved in the
local community and builds strong relationships with local officials|
businesses| and customers. Represents Marriott and Renaissance brand values in
all leadership actions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| or related professional area.

Preferred:

• General Manager experience with emphasis on Boutique and Luxury.

• Ability to work flexible hours including weekends| holidays and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; verifies that property business plans are aligned with Marriott and
Renaissance brand business strategies; translates Renaissance global strategic
plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; verifies that property business plans and
employees are aligned with Marriott and Renaissance brand business strategies;
holds property leadership team accountable for successful delivery of business
plans; experiments with new ideas and takes calculated risks to improve guest
satisfaction and profitability; evaluates the success of property business
strategies to inform future business plan enhancements; drives business plans
and actions to have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
verifies that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; verifies that
all managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; drives for effective work
processes| systems and teamwork to maximize individual and overall property
performance.

Brand Champion

Serves as a passionate brand advocate and verifies that the intent of the
brand is pulled through in the guest experience; communicates a clear and
consistent message regarding property and Renaissance brand goals to
employees| property leadership team| and owners; serves as a role model by
demonstrating exceptional work ethic and service delivery for all employees on
property; champions change; inspires and motivates team to achieve operational
excellence; represents Marriott and Renaissance brand values in all leadership
actions.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect| and handles
any gaps that are discovered; builds rapport with employees by fostering an
environment of open communication and spending time with employees on the
frontlines; makes self available to employees (“open door policy”); ensures
pay and benefits are appropriate for labor market; celebrates the success of
employees in a public way; works with Human Resources to maximize employee
engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports Renaissance
brand positioning in local market; monitors demand forecasting and revenue
practices to maximize yield; identifies ways to grow occupancy| RevPAR| and
market share by researching and staying aware of competitor strategies;
controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott/Renaissance brand
interests and develops solutions that create value for both; develops and
effectively promotes ideas for improving property service and profitability to
ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott and Renaissance brand product and service standards; conducts both
routine and short-notice quality assurance audits with specific departments;
holds employees accountable for performing audits on a regular basis; conducts
detailed walk-throughs to ensure building| public areas| kitchen| and grounds
are well-maintained| safe| and meet or exceed guest expectations; verifies
that employees are appropriately trained and performing to standard.

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