General Manager – Hong Kong Ocean Park Marriott Hotel – 180 Wong Chuk Hang Road


Job Number 19115082
Job Category Property Leadership
Location Hong Kong Ocean Park Marriott Hotel| 180 Wong Chuk Hang Road|
Aberdeen| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.


Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of the Marriott
brand service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations| increased profit and market share. Holds
property leadership team accountable for strategy execution| and guides their
individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities| when appropriate| to generate demand. Verifies
that the objectives and goals of Marriott and property owners work together to
achieve brand positioning and success. Builds owner loyalty through proactive
communication| setting and managing expectations and delivering solid business
results. The position is actively involved in the local community and builds
strong relationships with local officials| businesses| and customers.
Represents Marriott Hotels & Resorts and JW brand values in all leadership


Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| finance and accounting| or related
professional area.


• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| finance and accounting| or related
professional area.


• General Manager experience in limited or full-service property.

• Ability and willingness to work flexible hours including weekends| holidays
and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.


Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; ensures property business plans are aligned with Marriott brand
business strategies; translates Marriott global strategic plan into one that
can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; ensures that property business plans and
employees are aligned with MHR/JW brand business strategies; holds property
leadership team accountable for successful delivery of business plans;
experiments with new ideas and takes calculated risks to improve guest
satisfaction and profitability; evaluates the success of property business
strategies to inform future business plan enhancements; continually ensures
business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
ensures sales and marketing strategy is aligned with brand strategy and is
effectively executed against established goals; ensures property leaders
understand and leverage Marriott demand engines to full potential; augments
guest preference for property through booking ease and quality interactions
with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes| systems and teamwork are in place to maximize individual and
overall property performance.

Brand Champion

Serves as a passionate brand advocate and ensures that the intent of the brand
is pulled through in the guest experience; communicates a clear and consistent
message regarding property and MHR/JW brand goals to employees| property
leadership team| and owners; serves as a role model by demonstrating
exceptional work ethic and service delivery for all employees on property;
champions change; inspires and motivates team to achieve operational
excellence; represents MHR/JW brand values in all leadership actions.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Ensures all employees are treated fairly| and with respect; builds rapport
with employees by fostering an environment of open communication and spending
time with employees on the frontlines; makes self-available to employees
(“open door policy”); ensures pay and benefits are appropriate for labor
market; celebrates the success of employees in a public way; works with Human
Resources to maximize employee engagement and monitor local labor environment
to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports MHR/JW brand
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy|
RevPAR| and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building| public areas| kitchen| and grounds are well-
maintained| safe| and meet or exceed guest expectations; ensures employees are
appropriately trained and performing to standard.