Floor Supervisor/楼层主管 – Hilton Shenzhen Futian

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JOB DESCRIPTION
 
A Floor Supervisor is responsible for supervising room attendants to deliver
an excellent Guest and Member experience while monitoring housekeeping
standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor| you are responsible for supervising room attendants to
deliver an excellent Guest and Member experience. A Floor Supervisor will also
be required to assist the head housekeeper and monitor standards.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests| including VIP amenities and communicating them to the relevant team member

Routine inspection of guest bedrooms to ensure they meet standard

Achieve positive outcomes from guest queries in a timely and efficient manne

Carry out lost property procedure

Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Comply with hotel security| fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Experience in managing/supervising a team in a similar role
Experience in the hotel/cleaning industry
Good oral and written communication
Previous experience in Hosting Service (Governance)
High standards of cleanliness
Good interpersonal skills
Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following
capabilities and advantages:

Ability to work in a team
Excellent attention to detail
Positive Attitude
IT proficient
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!