Director of Event Management – W Hong Kong – 1 Austin Road West


Job Number 19115681
Job Category Event Management
Location W Hong Kong| 1 Austin Road West| Kowloon| Hong Kong| Hong Kong
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.


Oversees the functions of Event Management| including the departments of Event
Planning| Banquets/Catering| Event Service and Event Technology (Destination
Management| if applicable). Position ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover from
sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs| ensures employee satisfaction| focuses on growing event
revenues and maximizes the financial performance of the department.


Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.


• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.


Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Oversees Event Operations including Banquets| Event Services and Event

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for
desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Identifies key drivers of business success and keeps team focused on the
critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will
be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and

• Reviews property specific event operations annually and makes appropriate

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Communicates and ensures departmental and property emergency procedures are
executed when necessary.

• Ensures that regular| ongoing communication is happening in all areas of
event operations (e.g.| BEO meetings| pre-event briefings| staff meetings|
food and beverage team| culinary team).