Catering & Events Manger – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 19118128
Job Category Event Management
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develop and evaluate alternatives and solutions|
solve problems| and choose a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Actively participates as a member of
a team to move the team toward the completion of goals.

Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage
everyday operations.

Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

Event Services – Have a working knowledge of standards and procedures for
proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Demonstrates ability to add| subtract| multiply|
or divide quickly| correctly| and in a way that allows one to solve work-
related issues.

Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

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