Job Number 19115753
Job Category Revenue Management
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
The Analyst| Data Services & Performance Analysis will be responsible for data
management and analysis related to hotel and joint venture (JV) performance
including| but not limited to: Loyalty| Revenue Management| Marketing|
Digital| etc. This relates to performance for all hotels| areas and regions in
Asia Pacific| where relevant analysis is required to identify the root causes
of under-performance and provide recommendations on improvement.
The experience| skills and knowledge/education/certification components of the
Candidate Profile should be presented as preferences rather
than requirements unless an individual would not be hired for the position
without these. Equivalent work experience may be substituted for years of
Bachelor’s degree in a quantitative discipline (Information Management| Computer Science| Economics| Statistics or relevant field)
Applied experience in loyalty analysis| digital marketing| or statistical analysis (2+ years)
Hands on experience in developing dashboards and reporting visualizations (2+ years)| particularly on Tableau Desktop & Server/Online
Experience in working with| or administrating on-premise or cloud big data storage solutions (2+ years)
Experience in assessing data and analysis to be delivered based on business needs| and quick turnaround for leadership requests
Skills and Knowledge
Expertise in data visualization and dashboard creation| with focus on Advanced Tableau (advanced visualizations| complex calculations| multiple data sources etc.)
Proficient in SQL and excel; experience with a data analysis software/language such as SAS| R or Python.
Ability to manage multiple mid-large sized databases and familiar with database infrastructure
Experience in managing and consolidating complex data (cleansing| transforming| mapping| validating) and working with APIs
Ability to independently liaise with JV and Headquarter data teams| communicate information to senior executives| and complete request delivery
Proficiency with MS Access| Advanced Excel and Advanced PowerPoint is essential
Proficient in written and oral communication in English
Native in Mandarin for both written and spoken communication __
Experience working with a large database or data warehouse environment with large number of tables and complex relationships (e.g. Netezza| Teradata| DB2| or Oracle)
Experience working in Hadoop environments (basics of HDFS| MapReduce & Hadoop cluster)
Experience in working with hotel systems (PMS| POS| S&C systems| etc.)
Knowledge and experience with travel & hospitality industry (Sales| Marketing| Revenue Management| Loyalty| etc.)
Able to take large volumes of complex information/data and present in a clear| concise and intuitive manner
Strong relationship management| communication| and analytical skills
Excellent interpersonal along with written and oral communication skills
Ability to work in fast-paced environment
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Sales Opportunity Analysis-Understanding and utilizing economic| financial| industry| and organizational data; accurately diagnosing customers’ business strengths| weaknesses| and key issues that can inform sales strategies and plans.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.