Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Reservations Manager – The St. Regis Hong Kong – 1 Harbour Drive

APPLY HERE

Job Number 19171013
Job Category Reservations
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job description

Oversee the team of Reservation Sales
Oversee the accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees.
Review and implement new Reservations procedures.
Process all reservation requests| changes| and cancellations received by phone| fax| or mail. Identify guest reservation needs and determine appropriate room type.

Job requirements

Degree in hotel management or related discipline
At least 3 years’ relevant experience in a management position in luxury hotel
Well organized and a good planner
Excellent communication and presentation skills
Good command of both written and spoken English and Chinese

_

Director – Guest Experience Operations| Asia Pacific (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19166704
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY
The Director of Guest Experience Operations is a key member of the APAC
Continent Rooms Operations team| primarily focusing on the Joint Venture
organization – Marriott x Alibaba. This position provides a well-rounded
operational leadership| specialized knowledge and skillset in mapping and
planning the hotel operations requirements| hotel associate and hotel guest
journeys to deliver the Joint Venture initiatives and Marriott Intl – China
Outbound Program.

The role will be responsible for planning| executing| deploying and
maintaining the assigned projects and programs by maximizing stakeholders’
engagement and feedback in order to drive fast adoption within a guided time
frame. Additionally| the incumbent should possess strong knowledge and ability
to understand the various work applications within Marriott International
systems (such as PMS| Empower Reservations| Loyalty programs| GXP and Mobile
app) and Marriott brand standards.

The Director-Guest Experience Operations will partner| not limited to| with
BMSC Project services| Global Operations| Continent Operations| iT| Finance|
Reservations| Joint venture organization| and co-create| develop and execute
strategies and project plans. The position must understand the complexities of
the matrixed organization and have a passion to manage new projects| pilots|
proof of concepts| cross-functional projects/discipline work and any large
scale launches by working closely and collaboratively with all key
stakeholders and ensure processes and/or features are defined and delivered in
a timely manner.

The Director will have expertise in one of the following discipline areas:
Rooms operations| iT-Rooms applications or general hotel operations in a
purple band position currently. Key accountabilities will include| and not
limited to| serving as the operational content leader in new and/or existing
projects and initiatives.

EXPECTED CONTRIBUTIONS

Provide overall hotel operational directions| guidelines and support to the JV team| ensuring organizational alignment to the brand| discipline and business priorities| when planning for programs| projects and initiatives to be launched in the hotels of APAC continent.
Act as the Rooms subject matter expert to the JV project stakeholders and
provides technical and business expertise to assist properties in achieving
optimum performance with each program/project that is launched.
Accountable for driving consistent execution of all JV initiatives at our
hotels| troubleshooting issues| and providing a feedback loop to the Continent
Rooms Operations and JV teams to ensure continuous improvements.
Acts as the APAC subject matter expert regarding delivery of superior
associate and guest experiences in Rooms Operations. Fully well-versed with
Rooms Operations procedures| front office financial processes and Brand
Standards requirements.
Identify business| economic trends| competitive intelligence| both within and
outside of our industry| to drive the best-in-class| innovative Rooms
operations and Guest Experience standards as well as business opportunities or
risks in relations to the JV and/or China Outbound Program developments.
Leads or actively supports the development of new processes that drive
excellence in rooms operations and the guest experience.

Facilitate and activate the APAC Rooms and Guest Experience standards when delivering the JV/China Outbound Program proof of concepts or initiatives.
Lead and develop execution of discipline-specific training contents for
JV/China Outbound projects and initiatives.

Leverage vendor relationships for opportunities to improve product quality| service delivery| and enhanced training platforms.
Able to provide clear| concise and compelling power-point presentations or
execution memos| with well written executive summary as well as detailed
contents or work plans| as needed.
Business travel will be required as needed.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:

Minimum of 8+ years of progressively responsible work experience in Rooms / Hotels leading room’s disciplines. Executive Committee experience preferred. Multiple-time Department Head positions with various functional section may apply too. Luxury and/or Full-Service hotels; cross-brand experience is valued. Pre-Opening experience is a bonus.

Proven track record of implementing rooms and guest experience initiatives and programs with sustained performance. Experience developing and implementing new concepts preferred.
Proven track record of leading complex rooms operations with positive
performance in balanced scorecard results.

High level of specialized knowledge and skills with Front Office| Club lounge operations| Guest Services| Reservations| Loyalty| AYS and Housekeeping functional departments.

Must have strong knowledge in areas related to all Rooms operations| SOPs and financial operational procedures.

Ability to operate in a matrix| relationship-based organization. Solid ability to manage multiple key stakeholders.

Possess excellent project management skills and ability to independently manage multiple projects and competing priorities in a timely manner and deliver time-sensitive projects. Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

Ability to provide problem-solving and leverage resources to optimize department capabilities. Strong analytical skills to ground decision making and problem solving.

Ability to manage a balance between creative innovation and operational feasibility.

Must be a quick learner| self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.

Possess strong oral and written communication skills| excellent interpersonal skills; able to collaborate effectively with General Managers| Executive Committee Members| Key Stakeholders from global headquarters and key stakeholders from other continents. Generally| have ability to positively influences without direct authority.

Possess confidence and ability to present to large and executive level audience.

Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

Working experiences in Asia Pacific| particularly in Mainland China is desired.

Mandarin-speaking| writing and reading| other than English| is a requirement for this role.

EDUCATION AND PROFESSIONAL CERTIFICATION:

Bachelors Degree in Hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

MANAGEMENT COMPETENCIES
Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Operations Execution-The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.).

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Room Service Attendant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/features
Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and suppliers
Help minimize waste| neglect| breakages and mishandling of supplies and equipment
Learn and adhere to safety| sanitation and hygiene policies
Assist other Food & Beverage Outlets in their operations during peak hours if needed
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/feature

Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and supplier

Help minimize waste| neglect| breakages and mishandling of supplies and equipmen

Learn and adhere to safety| sanitation and hygiene policie

Assist other Food & Beverage Outlets in their operations during peak hours if needed

Assistant Manager| Guest Experience and Mobility Operations (15 months contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19157293
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Assistant Manager| Guest Experience and Mobility Operations position will
support the Mobile Guest Services program and is a member of the Asia Pacific
Rooms Operations team. The purpose of this role is to work towards the
objectives of the Digital and Mobile Guest Services as well as Guest
Experience & Rooms Operations teams for all brands in the continent to ensure
continued execution of service excellence in the digital and guest experience
frameworks. Minimal travel may be required. The main responsibility for this
position is to partner with stakeholders| project teams| vendors| and hotels
to coordinate activities and drive issues to resolution. Specifically| will be
responsible for:

1. Supporting the implementation of Mobile Guest Services (with a focus on
the Mobile Key program)| acting as a liaison between hotels| project teams|
and vendors to drive successful implementation and support a smooth transition
for hotels.
2. Create Associate and Customer journeys to drive both associate
satisfaction and anticipation of guest needs
3. Plan and prepare for Mobile Guest Services training to deliver guestVoice
performance
4. Identifying issues via data analysis and property interactions to resolve
performance issues

CANDIDATE PROFILE
Education and Experience

Required

Minimum 2-year diploma or equivalent from an accredited institution in Hotel
and Restaurant Management| Business Administration| Engineering Information
Technology| Information Systems| or related major; or a minimum of 2 years of
relevant experience.

Preferred
• Possesses excellent project management skills and the ability to manage
multiple projects and competing priorities independently.
• Possesses substantial knowledge in Microsoft Office programs such as Word|
Excel| PowerPoint| OneNote| and SharePoint.
• Proficiency and comfort level with technology and iT configurations.
• Ability to work with a cross-functional team to achieve results in a remote
environment.
• Manages group and interpersonal conflict situations effectively.
• Ability to negotiate and create win-win situations.
• Ability to manage in a culturally diverse work environment and is a champion
for diversity effectiveness in the organization.
• Solid organizational and analytical skills for planning| coordinating| and
monitoring implementations.
• Ability to clearly articulate activation plans for key stakeholders|
including senior leaders.
• Open to change and possesses an entrepreneurial spirit.
• Full-service hotel experience or knowledge of operations across all
disciplines.
• Multi-brand experience.
• Strong proven knowledge of trending technology and industry trends.
• Knowledge of or experience in hotel openings.

CORE WORK ACTIVITIES
Leadership
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to conclude| develops and evaluates alternatives and solutions| solves
problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others to make a good first impression| and
represents the company in alignment with its values.

Driving for Results and Innovation
• Identifies key drivers of business/discipline success and aligns focus on
the critical few to achieve results.
• Identifies operational challenges associated with the discipline and
partners with the leadership to solve these challenges and/or develop
alternative solutions. Solicits stakeholder feedback on support processes and
follows through on the result with appropriate partners.
• Facilitates departmental feedback| capture and provide recommendations for
resolutions| progress or improvement
• Identifies trends| gaps| or patterns in business processes and lead
strategies to improve implementation tools| processes| and team performance.
• Manages partnership with properties. Facilitates and sets expectations with
properties for the level of support and accountability expected.
• Collaborates and communicates amongst team through technology such as
Microsoft Teams| Smartsheet| etc.
• Provide analysis of success measures and make recommendations on new and
improved implementation strategies.

Managing Execution
• Reacts to property requests and corresponds with stakeholders to manage
business demands and documents within department guidelines. Identify trends
and provide recommendations for proactive solutions.
• Manage the development and implementation of various cross-discipline
projects| including proper tracking mechanisms| analysis| and reporting of
results.
• Determines relevant success measures and creates and manages regular status
reports of project data for tracking effective completion.
• Collaborates to meet department and discipline deployment goals.
• Utilizes technology to analyze business processes and create efficiencies
within the organization.
• Partners with the project team to lead project meetings| training sessions|
etc.
• Processes and approves expense reports within guidelines of MIP-44; internal
LSOP’s and Concur expense.
• Performs other duties as assigned to meet business needs.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Assistant Manager| Guest Experience and Mobility Operations (15 months contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19157293
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Assistant Manager| Guest Experience and Mobility Operations position will
support the Mobile Guest Services program and is a member of the Asia Pacific
Rooms Operations team. The purpose of this role is to work towards the
objectives of the Digital and Mobile Guest Services as well as Guest
Experience & Rooms Operations teams for all brands in the continent to ensure
continued execution of service excellence in the digital and guest experience
frameworks. Minimal travel may be required. The main responsibility for this
position is to partner with stakeholders| project teams| vendors| and hotels
to coordinate activities and drive issues to resolution. Specifically| will be
responsible for:

1. Supporting the implementation of Mobile Guest Services (with a focus on
the Mobile Key program)| acting as a liaison between hotels| project teams|
and vendors to drive successful implementation and support a smooth transition
for hotels.
2. Create Associate and Customer journeys to drive both associate
satisfaction and anticipation of guest needs
3. Plan and prepare for Mobile Guest Services training to deliver guestVoice
performance
4. Identifying issues via data analysis and property interactions to resolve
performance issues

CANDIDATE PROFILE
Education and Experience

Required

Minimum 2-year diploma or equivalent from an accredited institution in Hotel
and Restaurant Management| Business Administration| Engineering Information
Technology| Information Systems| or related major; or a minimum of 2 years of
relevant experience.

Preferred
• Possesses excellent project management skills and the ability to manage
multiple projects and competing priorities independently.
• Possesses substantial knowledge in Microsoft Office programs such as Word|
Excel| PowerPoint| OneNote| and SharePoint.
• Proficiency and comfort level with technology and iT configurations.
• Ability to work with a cross-functional team to achieve results in a remote
environment.
• Manages group and interpersonal conflict situations effectively.
• Ability to negotiate and create win-win situations.
• Ability to manage in a culturally diverse work environment and is a champion
for diversity effectiveness in the organization.
• Solid organizational and analytical skills for planning| coordinating| and
monitoring implementations.
• Ability to clearly articulate activation plans for key stakeholders|
including senior leaders.
• Open to change and possesses an entrepreneurial spirit.
• Full-service hotel experience or knowledge of operations across all
disciplines.
• Multi-brand experience.
• Strong proven knowledge of trending technology and industry trends.
• Knowledge of or experience in hotel openings.

CORE WORK ACTIVITIES
Leadership
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to conclude| develops and evaluates alternatives and solutions| solves
problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others to make a good first impression| and
represents the company in alignment with its values.

Driving for Results and Innovation
• Identifies key drivers of business/discipline success and aligns focus on
the critical few to achieve results.
• Identifies operational challenges associated with the discipline and
partners with the leadership to solve these challenges and/or develop
alternative solutions. Solicits stakeholder feedback on support processes and
follows through on the result with appropriate partners.
• Facilitates departmental feedback| capture and provide recommendations for
resolutions| progress or improvement
• Identifies trends| gaps| or patterns in business processes and lead
strategies to improve implementation tools| processes| and team performance.
• Manages partnership with properties. Facilitates and sets expectations with
properties for the level of support and accountability expected.
• Collaborates and communicates amongst team through technology such as
Microsoft Teams| Smartsheet| etc.
• Provide analysis of success measures and make recommendations on new and
improved implementation strategies.

Managing Execution
• Reacts to property requests and corresponds with stakeholders to manage
business demands and documents within department guidelines. Identify trends
and provide recommendations for proactive solutions.
• Manage the development and implementation of various cross-discipline
projects| including proper tracking mechanisms| analysis| and reporting of
results.
• Determines relevant success measures and creates and manages regular status
reports of project data for tracking effective completion.
• Collaborates to meet department and discipline deployment goals.
• Utilizes technology to analyze business processes and create efficiencies
within the organization.
• Partners with the project team to lead project meetings| training sessions|
etc.
• Processes and approves expense reports within guidelines of MIP-44; internal
LSOP’s and Concur expense.
• Performs other duties as assigned to meet business needs.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Reservations Agent 预订部文员 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

APPLY HERE

Job Number 19145081
Job Category Reservations
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all guests according
to company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]