Room Service Attendant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/features
Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and suppliers
Help minimize waste| neglect| breakages and mishandling of supplies and equipment
Learn and adhere to safety| sanitation and hygiene policies
Assist other Food & Beverage Outlets in their operations during peak hours if needed
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/feature

Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and supplier

Help minimize waste| neglect| breakages and mishandling of supplies and equipmen

Learn and adhere to safety| sanitation and hygiene policie

Assist other Food & Beverage Outlets in their operations during peak hours if needed

Assistant Manager| Guest Experience and Mobility Operations (15 months contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19157293
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Assistant Manager| Guest Experience and Mobility Operations position will
support the Mobile Guest Services program and is a member of the Asia Pacific
Rooms Operations team. The purpose of this role is to work towards the
objectives of the Digital and Mobile Guest Services as well as Guest
Experience & Rooms Operations teams for all brands in the continent to ensure
continued execution of service excellence in the digital and guest experience
frameworks. Minimal travel may be required. The main responsibility for this
position is to partner with stakeholders| project teams| vendors| and hotels
to coordinate activities and drive issues to resolution. Specifically| will be
responsible for:

1. Supporting the implementation of Mobile Guest Services (with a focus on
the Mobile Key program)| acting as a liaison between hotels| project teams|
and vendors to drive successful implementation and support a smooth transition
for hotels.
2. Create Associate and Customer journeys to drive both associate
satisfaction and anticipation of guest needs
3. Plan and prepare for Mobile Guest Services training to deliver guestVoice
performance
4. Identifying issues via data analysis and property interactions to resolve
performance issues

CANDIDATE PROFILE
Education and Experience

Required

Minimum 2-year diploma or equivalent from an accredited institution in Hotel
and Restaurant Management| Business Administration| Engineering Information
Technology| Information Systems| or related major; or a minimum of 2 years of
relevant experience.

Preferred
• Possesses excellent project management skills and the ability to manage
multiple projects and competing priorities independently.
• Possesses substantial knowledge in Microsoft Office programs such as Word|
Excel| PowerPoint| OneNote| and SharePoint.
• Proficiency and comfort level with technology and iT configurations.
• Ability to work with a cross-functional team to achieve results in a remote
environment.
• Manages group and interpersonal conflict situations effectively.
• Ability to negotiate and create win-win situations.
• Ability to manage in a culturally diverse work environment and is a champion
for diversity effectiveness in the organization.
• Solid organizational and analytical skills for planning| coordinating| and
monitoring implementations.
• Ability to clearly articulate activation plans for key stakeholders|
including senior leaders.
• Open to change and possesses an entrepreneurial spirit.
• Full-service hotel experience or knowledge of operations across all
disciplines.
• Multi-brand experience.
• Strong proven knowledge of trending technology and industry trends.
• Knowledge of or experience in hotel openings.

CORE WORK ACTIVITIES
Leadership
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to conclude| develops and evaluates alternatives and solutions| solves
problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others to make a good first impression| and
represents the company in alignment with its values.

Driving for Results and Innovation
• Identifies key drivers of business/discipline success and aligns focus on
the critical few to achieve results.
• Identifies operational challenges associated with the discipline and
partners with the leadership to solve these challenges and/or develop
alternative solutions. Solicits stakeholder feedback on support processes and
follows through on the result with appropriate partners.
• Facilitates departmental feedback| capture and provide recommendations for
resolutions| progress or improvement
• Identifies trends| gaps| or patterns in business processes and lead
strategies to improve implementation tools| processes| and team performance.
• Manages partnership with properties. Facilitates and sets expectations with
properties for the level of support and accountability expected.
• Collaborates and communicates amongst team through technology such as
Microsoft Teams| Smartsheet| etc.
• Provide analysis of success measures and make recommendations on new and
improved implementation strategies.

Managing Execution
• Reacts to property requests and corresponds with stakeholders to manage
business demands and documents within department guidelines. Identify trends
and provide recommendations for proactive solutions.
• Manage the development and implementation of various cross-discipline
projects| including proper tracking mechanisms| analysis| and reporting of
results.
• Determines relevant success measures and creates and manages regular status
reports of project data for tracking effective completion.
• Collaborates to meet department and discipline deployment goals.
• Utilizes technology to analyze business processes and create efficiencies
within the organization.
• Partners with the project team to lead project meetings| training sessions|
etc.
• Processes and approves expense reports within guidelines of MIP-44; internal
LSOP’s and Concur expense.
• Performs other duties as assigned to meet business needs.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Assistant Manager| Guest Experience and Mobility Operations (15 months contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19157293
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Assistant Manager| Guest Experience and Mobility Operations position will
support the Mobile Guest Services program and is a member of the Asia Pacific
Rooms Operations team. The purpose of this role is to work towards the
objectives of the Digital and Mobile Guest Services as well as Guest
Experience & Rooms Operations teams for all brands in the continent to ensure
continued execution of service excellence in the digital and guest experience
frameworks. Minimal travel may be required. The main responsibility for this
position is to partner with stakeholders| project teams| vendors| and hotels
to coordinate activities and drive issues to resolution. Specifically| will be
responsible for:

1. Supporting the implementation of Mobile Guest Services (with a focus on
the Mobile Key program)| acting as a liaison between hotels| project teams|
and vendors to drive successful implementation and support a smooth transition
for hotels.
2. Create Associate and Customer journeys to drive both associate
satisfaction and anticipation of guest needs
3. Plan and prepare for Mobile Guest Services training to deliver guestVoice
performance
4. Identifying issues via data analysis and property interactions to resolve
performance issues

CANDIDATE PROFILE
Education and Experience

Required

Minimum 2-year diploma or equivalent from an accredited institution in Hotel
and Restaurant Management| Business Administration| Engineering Information
Technology| Information Systems| or related major; or a minimum of 2 years of
relevant experience.

Preferred
• Possesses excellent project management skills and the ability to manage
multiple projects and competing priorities independently.
• Possesses substantial knowledge in Microsoft Office programs such as Word|
Excel| PowerPoint| OneNote| and SharePoint.
• Proficiency and comfort level with technology and iT configurations.
• Ability to work with a cross-functional team to achieve results in a remote
environment.
• Manages group and interpersonal conflict situations effectively.
• Ability to negotiate and create win-win situations.
• Ability to manage in a culturally diverse work environment and is a champion
for diversity effectiveness in the organization.
• Solid organizational and analytical skills for planning| coordinating| and
monitoring implementations.
• Ability to clearly articulate activation plans for key stakeholders|
including senior leaders.
• Open to change and possesses an entrepreneurial spirit.
• Full-service hotel experience or knowledge of operations across all
disciplines.
• Multi-brand experience.
• Strong proven knowledge of trending technology and industry trends.
• Knowledge of or experience in hotel openings.

CORE WORK ACTIVITIES
Leadership
• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to conclude| develops and evaluates alternatives and solutions| solves
problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others to make a good first impression| and
represents the company in alignment with its values.

Driving for Results and Innovation
• Identifies key drivers of business/discipline success and aligns focus on
the critical few to achieve results.
• Identifies operational challenges associated with the discipline and
partners with the leadership to solve these challenges and/or develop
alternative solutions. Solicits stakeholder feedback on support processes and
follows through on the result with appropriate partners.
• Facilitates departmental feedback| capture and provide recommendations for
resolutions| progress or improvement
• Identifies trends| gaps| or patterns in business processes and lead
strategies to improve implementation tools| processes| and team performance.
• Manages partnership with properties. Facilitates and sets expectations with
properties for the level of support and accountability expected.
• Collaborates and communicates amongst team through technology such as
Microsoft Teams| Smartsheet| etc.
• Provide analysis of success measures and make recommendations on new and
improved implementation strategies.

Managing Execution
• Reacts to property requests and corresponds with stakeholders to manage
business demands and documents within department guidelines. Identify trends
and provide recommendations for proactive solutions.
• Manage the development and implementation of various cross-discipline
projects| including proper tracking mechanisms| analysis| and reporting of
results.
• Determines relevant success measures and creates and manages regular status
reports of project data for tracking effective completion.
• Collaborates to meet department and discipline deployment goals.
• Utilizes technology to analyze business processes and create efficiencies
within the organization.
• Partners with the project team to lead project meetings| training sessions|
etc.
• Processes and approves expense reports within guidelines of MIP-44; internal
LSOP’s and Concur expense.
• Performs other duties as assigned to meet business needs.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Reservations Agent 预订部文员 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

APPLY HERE

Job Number 19145081
Job Category Reservations
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all guests according
to company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Front Desk Agent – Le Meridien Cyberport – 100 Cyberport Road

APPLY HERE

Job Number 19102817
Job Category Rooms and Guest Services Operations
Location Le Meridien Cyberport| 100 Cyberport Road| Hong Kong S.A.R.|
Hong Kong| Hong Kong S.A.R.
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Front Desk Agent – Le Meridien Cyberport – 100 Cyberport Road

APPLY HERE

Job Number 19102817
Job Category Rooms and Guest Services Operations
Location Le Meridien Cyberport| 100 Cyberport Road| Hong Kong S.A.R.|
Hong Kong| Hong Kong S.A.R.
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_