Relationship Recruiting – Managers of Others – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138705
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

If you reached this job posting as a result of being directed to apply by our
recruiters| please proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Relationship Recruiting – Entry Level Managers – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138697
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Resident Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 1900151O
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the strategic business leader of rooms operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| | Retail/Gift Shops| Recreation/Fitness Center| Housekeeping and
Security/Loss Prevention. Position oversees the development and implementation
of departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the rooms operations meet
the brand’s target customer needs| ensures employee satisfaction| focuses on
growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Property Operations

• Working with Rooms management team to develop an operational strategy that
is aligned with the brand’s business strategy and leads its execution.

• Reviewing comment cards| guest satisfaction results and other data to
identify areas of improvement.

• Evaluating if Operations Team is meeting service needs and provides feedback
to operations team.

• Participating in public space walk-throughs with Engineering and
Housekeeping to ensure guest rooms| public space and back of the house areas
are well maintained and preventative maintenance processes are in place.

• Touring building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with
leadership team and ensures appropriate corrective action is taken.

• Working with team to put sustainable work processes and systems in place
that support the execution of the strategy.

• Reviewing reports and financial statements to determine Rooms operations
performance against budget.

• Communicating a clear and consistent message regarding departmental goals to
produce desired results.

Leading Operations Teams

• Ensuring employees are treated fairly and equitably.

• Celebrating successes and publicly recognizes the contributions of team
members.

• Fostering employee commitment to providing excellent service| participating
in daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Making and executes the necessary decisions to keep property moving forward
toward achievement of goals.

Managing Relationships with Property Stakeholders

• Attending owners meetings and provides meaning or context to the rooms
operational and financial results.

• Establishing relationship with owner as a business partnership and supports
the relationship between the General Manager and the owner.

Managing Profitability

• Coaching and supports operations team to effectively manage occupancy &
rate| wages and controllable expenses.

• Working with direct reports to determine areas of concern and establish ways
to improve the departments’ financial performance.

• Leading cost containment efforts within Rooms operations including
organizational restructuring when necessary.

• Focusing on maintaining profit margins without compromising guest or
employee satisfaction.

• Identifying key drivers of business success and keeping Rooms leadership
focused on the critical few to achieve results.

Managing the Guest Experience

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets
or exceeds guest expectations.

• Championing the brand’s service vision for product and service delivery and
ensures alignment amongst the Rooms leadership teams.

• Ensuring core elements of the service strategy are in place to produce the
desired results.

• Establishing and maintaining open| collaborative relationships with direct
reports and entire Rooms operations team. Ensures direct reports do the same
for their team.

• Interfacing with customers on a regular basis to obtain feedback on quality
of product| service levels and overall satisfaction.

_

Manager| Finance Projects (1-year Contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20007281
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Responsible for project tracking| coordinating activities and financial
reporting relating to Consumer Operations projects. Shares responsibility for
planning| directing| and coordinating Finance activities pertaining to the
Consumer Operations organization.

The Finance Manager will work closely with the Consumer Operations
organization| entity Accounting team| project team members for Platform
Integration| and HQ Finance.

BUSINESS CONTEXT

The Invest in China project (“Project”) consists of various initiatives which
broadly aims to uplift the Company’s capacity to market in the China market.
The Project covers data localization| loyalty and reservation APIs| consumer
digital experience| and building a loyalty marketplace. The Project is ongoing
and will be implemented through the year in China. The role will be focused
Finance support and business partnership with the Project leads.

CANDIDATE PROFILE

Education and Experience

Required:

5+ years’ experience in an Accounting or Finance function. Cost tracking| business partnering| and change management/communication is a plus.

Undergraduate degree| equivalent experience| or certification

Preferred:

Possesses relevant Accounting and Finance skills to sift through data and providing summarize reports

Develop and manage project tracking tools and reports

Demonstrated record of managing internal and external projects from inception to successful implementation

Ability to align change management and communication strategies with project

Highly developed oral and written communication skills

Very high level of interpersonal skills to work effectively with others| motivate employees| and elicit work output in a team environment

Familiarity with accounting and reporting software is a plus (ie Peoplesoft| PowerBI).

CORE WORK ACTIVITIES

Business Partner and Project Tracking

Develop and maintains systems for cost tracking for the Project

Consolidates information and inputs from business

Update forecasts and advise on impacts of business decisions

Primary liaison between Finance with the business| accounting and HQ team for queries| data and information

Managing Projects and Policies

Develop policies and communicate changes to stakeholders

Serves as liaison with discipline partners| HQ| accounting team and project team

Provides inputs to cost estimates for a project to determine whether the project is justified

Identifies| documents and schedules project deliverables| milestones| and required tasks

Directs and coordinates activities of project resources to monitor project(s) so that they progress on schedule and within budget

Establishes standards and procedures for project reporting and documentation

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

General Finance and Accounting-The ability to apply knowledge of local Generally Accepted Accounting Principles (local GAAP)| current company accounting policies and procedures| general accounting and financial reporting| auditing| accounts payable| and accounts receivable practices to ensure property maintenance of business unit and/or company financial information.

Project Financial Management-The ability to determine and manage project financial issues; this includes developing and maintaining the project business case and managing the project to a budget.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Manager/ Senior Project Manager| Digital Platforms China (1 Year Contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19167487
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Reporting to the Director| Digital Platforms China| Manager / Senior Manager|
Digital Platforms China will lead our efforts to drive global growth and a
localized and relevant experience for Chinese consumers through our Chinese
digital platforms.

The Manager / Sr. Manager| Digital Platforms China will:

Manage cross-functional and inter-continental digital initiatives from ideation to launch| focusing on analyzing| positioning| packaging| and tailoring the product into what customers want.

Owns one or more key product features or projects| including business cases

Bridge technical| design| and business worlds to turn the digital product roadmap from vision to reality and give Marriott customers the best digital experience.

Develop unique and innovative customer experiences of digital products / service. Determine requirements and prioritization leveraging both customer research| product insight| and competitor/cross industry benchmarking

Steer and collaborate inter-company with agencies and other vendor partners.

Define and execute business performance measurements to use data to validate product success

This position can be based in either Hong Kong or Shanghai.

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited college or university.

5-8 years experience in Digital platforms| Digital agencies| Consulting| or similar industry

Proficiency in English and Mandarin Chinese

Familiarity with the Chinese market and Chinese digital ecosystem/platforms

Experience working with a global or Chinese company with multiple successful product or feature launches

Strong execution; clear understanding of how an online digital product is built and can accurately assess delivery risk and project durations.

Self-motivated| with excellent written and verbal communication skills.

Personable| yet persistent. Ability to collaborate with technical and cross functional teams who do not report into the team to get things done

Ability to analyze and use data to inform decisions.

Thrives in a fast-paced| entrepreneurial environment| but within a large| complex business.

Ability to solve problems quickly| think creatively| and satisfy Internet speed-to-market requirements

Flourish in ambiguity| setting own goals and effectively delivering them in a very fast-changing environment. Motivated by making life better through technology| and wanting to be part of a team that makes this happen.

CORE WORK ACTIVITIES

Global Growth

Conduct annual digital product strategy (new/upgrade/retire/replace) and product plan

Lead agile teams to develop solutions to address meaningful business problems and opportunities| with the consideration of cross disciplines as well as guest pain points and requirements. Become communication bridge between Business Units and IT teams for digital solution high level design.

Drive and perform design| development| and test activities ensuring digital products delivered on schedule| includes resource coordination and issues escalation management. Maintain overview of all products and clear product backlog and UX documentation.

Regularly communicate product status & work with other disciplines on new product development or existing product improvement.

Work with third party partners to assemble appropriate project teams for new and existing projects. Manage resource planning and escalations of third party delivery members.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Communications and Media– Communications and Media-Knowledge of media production| communication| and dissemination techniques and methods. This includes alternative ways to inform and entertain via written| oral| and visual media.

Internet/Intranet/Extranet Design– Internet/Intranet/Extranet Design-Knowledge of web and digital fundamentals| including web and digital design principles and approaches| the impact of various technical design choices| and their impact on the user experience.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Relationship Recruiting – Managers of Others in Revenue Management – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138726
Job Category Revenue Management
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Relationship Recruiting – Sales Managers – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138710
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Assistant Front Office Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 20016375
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

Degree or High Diploma in hospitality management or related disciplines

Minimum 4 years of experience in the guest services| front desk or related professional area

Good command of written and conversational English| Cantonese and Mandarin would be preferred

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees| absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open| collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Handles complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product| service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program| communicating and ensuring the process.

Ensures compliance with all Front Office policies| standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone| in written form| e-mail| or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

_

Banquet Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 20006498
Job Category Event Management
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Directs and motivates banquet team while personally assisting in providing
high quality service based on requirements and standards. Monitors and
controls financial and administrative responsibilities including asset
protection. Provides clear and concise communications to everyone servicing
the event. Identifies training opportunities and plans a strategy to
accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 10 years experience in the banquet or related
professional area| at least 2 years in managerial position.

• Excellent written and conversational English and Cantonese is preferred|
Putonghua will be an advantage.

__ __ ~~~~

CORE WORK ACTIVITIES

Managing Banquet Services Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Restaurant Manager (Four Points by Sheraton – All Day Dining) – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 20006026
Job Category Food and Beverage & Culinary
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the food and beverage or
related professional area| at least 2 years at managerial position.

OR

• Degree from an accredited university in Food Service Management| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
8 years experience in the food and beverage or related professional area| at
least 2 years at managerial position.

Excellent communication skill| conversational in English & Cantonese| Putonghua would be an advantage.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

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