Hygiene Manager – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Hygiene Manager oversees the maintenance/upgrade of sanitation and hygiene
standards to ensure all food served to guests and employees are free of
microbiological| chemical and physical contamination and all work areas
conform to required Hygiene and Sanitation levels.
What will I be doing?
The Hygiene Manager is responsible for the maintenance/upgrade of sanitation
and hygiene standards to ensure all food served to guests and employees are
free of microbiological| chemical and physical contamination and all work
areas conform to required Hygiene and Sanitation levels. Specifically| the
Hygiene Manager will perform the following tasks to the highest standards:
Propose and maintain minimum standards in all work areas| stores| receiving and disposal areas to adhere at all times to required hygiene standards
Responsible for effective and efficient maintenance of records related to the Hotel|s sanitation and hygiene efforts/progra

Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personne

Responsible for promoting effective dissemination coordination with the rest of the staff in the Hote

Responsible for the office/section area being clean and orderly with an organized and efficient workflo

Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors| assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel|s Sanitation Team| which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory| government bureau| health practitioners| etc.) on sanitary matters.

What are we looking for?

A Hygiene Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully full this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex| preferable prerequisite is experience in the Hotel industry
Responsible self-starter| capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation|s skills| a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player| who values teamwork| has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals| installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members| encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture| able to adapt to changing environment
Holds a qualification in Kitchen Production| Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer| experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat| clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing| bending| stooping| and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week| twenty-four hours a day. In addition| this is a hospitality business and a hospitable service atmosphere must be projected at all times

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Manager – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Manager supervises the Guest Service/Front Office Team to
ensure that Team Members are prepared and well-informed to deliver our Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager| you will oversee the Guest Service/Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Service Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Guest Service team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

General Manager – Renaissance Hong Kong Harbour View Hotel – 1 Harbour Road

APPLY HERE

Job Number 19141090
Job Category Property Leadership
Location Renaissance Hong Kong Harbour View Hotel| 1 Harbour Road| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation| including guest and employee
satisfaction| human resources| financial performance| sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Drives implementation of the Renaissance
brand service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations| increased profit and market share. Holds
property leadership team accountable for strategy execution and guides their
individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities| when appropriate| to generate demand. Verifies
that the objectives and goals of Marriott and property owner work together to
achieve Renaissance brand positioning and success. Builds owner loyalty
through proactive communication| setting and managing expectations and
delivering solid business results. The position is actively involved in the
local community and builds strong relationships with local officials|
businesses| and customers. Represents Marriott and Renaissance brand values in
all leadership actions.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| or related professional area.

Preferred:

• General Manager experience with emphasis on Boutique and Luxury.

• Ability to work flexible hours including weekends| holidays and late nights.

• Property industry work experience| demonstrating progressive career growth
and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction| profitability| and market
share; verifies that property business plans are aligned with Marriott and
Renaissance brand business strategies; translates Renaissance global strategic
plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction|
profitability| and market share; verifies that property business plans and
employees are aligned with Marriott and Renaissance brand business strategies;
holds property leadership team accountable for successful delivery of business
plans; experiments with new ideas and takes calculated risks to improve guest
satisfaction and profitability; evaluates the success of property business
strategies to inform future business plan enhancements; drives business plans
and actions to have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads| develops tailored
sales approach| and actively pursues leads with Sales and Marketing team;
verifies that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths| development needs| and career aspirations; verifies that
all managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; drives for effective work
processes| systems and teamwork to maximize individual and overall property
performance.

Brand Champion

Serves as a passionate brand advocate and verifies that the intent of the
brand is pulled through in the guest experience; communicates a clear and
consistent message regarding property and Renaissance brand goals to
employees| property leadership team| and owners; serves as a role model by
demonstrating exceptional work ethic and service delivery for all employees on
property; champions change; inspires and motivates team to achieve operational
excellence; represents Marriott and Renaissance brand values in all leadership
actions.

Business Information Analysis

Reviews business related data such as market share| financial performance|
inventory| employee engagement| and customer satisfaction; analyzes business
information to proactively address changing market conditions| ensure property
operates within budgetary guidelines| and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly| and with respect| and handles
any gaps that are discovered; builds rapport with employees by fostering an
environment of open communication and spending time with employees on the
frontlines; makes self available to employees (“open door policy”); ensures
pay and benefits are appropriate for labor market; celebrates the success of
employees in a public way; works with Human Resources to maximize employee
engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies|
balancing seasonality| economy| customer segments| property objectives and
customer satisfaction; established revenue strategy that supports Renaissance
brand positioning in local market; monitors demand forecasting and revenue
practices to maximize yield; identifies ways to grow occupancy| RevPAR| and
market share by researching and staying aware of competitor strategies;
controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance|
incorporating guest| financial and employee business data; manages an
effective balance between owner interests and Marriott/Renaissance brand
interests and develops solutions that create value for both; develops and
effectively promotes ideas for improving property service and profitability to
ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures| and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image| involving oneself in the
local community| and by developing strategic alliances with local officials|
businesses| and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products| services|
and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy| Procedures| and Standards Compliance

Verifies property compliance with legal| safety| operations| labor| and
Marriott and Renaissance brand product and service standards; conducts both
routine and short-notice quality assurance audits with specific departments;
holds employees accountable for performing audits on a regular basis; conducts
detailed walk-throughs to ensure building| public areas| kitchen| and grounds
are well-maintained| safe| and meet or exceed guest expectations; verifies
that employees are appropriately trained and performing to standard.

_

Assistant Manager| Brand & Marketing Projects| Asia Pacific (6-months contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19139357
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Marriott International has an opening for the contract position of Assistant
Manager on the Brand & Marketing Team (Classic and Premium brands). The ideal
candidate must be able to manage multiple projects and teams under tight
deadlines in a fast-paced environment. Experience in the marketing|
advertising or photography industry is a plus. Target start date is immediate

CANDIDATE PROFILE

Education and Experience

College degree in Marketing| Advertising| Multi-media Design or related field of study

With at least 4 years of related working experience

Ability to organize| prioritize| and schedule work assignments and project calendars

Attention to detail with strong aesthetic sense

A positive| organized and detail focused person with good communication skill

Excellent interpersonal skills with the ability to work within a dynamic team

Have a good command of spoken and written English and Chinese

CORE WORK ACTIVITIES

Brand Strategy & Planning

Manage master photo production calendar and communicate updates with internal and external teams.

Follow a detailed process to provide guidance to Field Marketing Teams and hotels on photography planning including architectural and lifestyle shooting.

Communicate and coordinate with external vendors to secure shoot dates| estimates| and invoices.

Operations & Culture

Support Brand & Marketing Team (Premium & Select) in imagery needs.

Import finalized images and organize internal photo library

Ensure all digital assets adhere to the Marriott Photography Technical Guidelines.

Review images based on brand guidelines and align with respective brand leaders for final approval.

Professionally manage all responsibilities preparing for| during and after photo shoots

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Communications and Media-Knowledge of media production| communication| and dissemination techniques and methods. This includes alternative ways to inform and entertain via written| oral| and visual media.

Creative Expression-The ability to generate novel ideas or strategies| and to communicate them with unusual| clever| or novel methods that captivate and influence others.

Marketing-The ability to generate the strategy used in sales techniques| communications| and business development to positively impact customer relationships and business profitability

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Relationship Recruiting – Managers of Others in Revenue Management – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138726
Job Category Revenue Management
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Relationship Recruiting – Sales Managers – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138710
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Relationship Recruiting – Managers of Others – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138705
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

If you reached this job posting as a result of being directed to apply by our
recruiters| please proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Relationship Recruiting – Entry Level Managers – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19138697
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International offers you the opportunity to find the hospitality job
and career journey that’s right for you. With more than 5700 properties and 30
brands you’ll find us in your neighborhood and in more than 110 countries
across the globe. Find Your World™ at Marriott.

Thank you for your interest in Marriott International. If you reached this job
posting as a result of being directed to apply by our recruiters| please
proceed by clicking “Apply”.

Note| this posting is not an actual| live job opening. If you somehow reached
this job listing through a search of all Marriott International job openings|
please click on the “Back to search results” link at the upper right hand
corner to view openings.

Manager| Digital Marketing – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19135050
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Manager| Digital Marketing| will work on the Media Center of Excellence
team based in Hong Kong| coordinating| communicating| and collaborating with
Internal stakeholders| External Agency partners to implement Marketing
Campaigns at scale mapped against Business objectives.

On top of Media Planning| Strategy and Execution| the incumbent will be
required to work closely with Technology| Measurement and Data companies
across APAC| have a strong understanding of Tagging| Analytics| and
implementing effective insights from Big Data to power existing Marketing
activities across the region.

CANDIDATE PROFILE

Education and Experience

Bachelor’s Degree with a minimum of 4-6+ years of relevant work experience as a digital marketing professional for multinational corporations| B2C brands or marketing agencies

Extensive knowledge and hands-on experience in digital marketing and analytics platforms.

Excellent command of written and spoken English.

Great communication and organizational skills.

CORE WORK ACTIVITIES

_Scope Of Responsibility Includes:_

The position will involve working with Agency| Global| Regional| and Area
level Marketing Stakeholders to implement| Execute and Deliver on Direct
Digital Paid Media campaigns.

Have a strong Analytics and Data mindset to focus on Marketing through Big Data

Lead day to day relationships with Agency| Partners| and support coordination of marketing activities

Partner closely with Digital companies to stay ahead of Solutions| implement new learnings and conduct A/B testing at scale

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Understanding of cross channel and multi touch attribution and measurement

Understanding the synergy between Search| Social| Display| Affiliate and other parts of the marketing funnel.

Marketing-The ability to generate the strategy used in sales techniques| communications| and business development to positively impact customer relationships and business profitability

Project Management-The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope| time| resources and budget.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Resident Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 1900151O
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the strategic business leader of rooms operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| | Retail/Gift Shops| Recreation/Fitness Center| Housekeeping and
Security/Loss Prevention. Position oversees the development and implementation
of departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the rooms operations meet
the brand’s target customer needs| ensures employee satisfaction| focuses on
growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Property Operations

• Working with Rooms management team to develop an operational strategy that
is aligned with the brand’s business strategy and leads its execution.

• Reviewing comment cards| guest satisfaction results and other data to
identify areas of improvement.

• Evaluating if Operations Team is meeting service needs and provides feedback
to operations team.

• Participating in public space walk-throughs with Engineering and
Housekeeping to ensure guest rooms| public space and back of the house areas
are well maintained and preventative maintenance processes are in place.

• Touring building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with
leadership team and ensures appropriate corrective action is taken.

• Working with team to put sustainable work processes and systems in place
that support the execution of the strategy.

• Reviewing reports and financial statements to determine Rooms operations
performance against budget.

• Communicating a clear and consistent message regarding departmental goals to
produce desired results.

Leading Operations Teams

• Ensuring employees are treated fairly and equitably.

• Celebrating successes and publicly recognizes the contributions of team
members.

• Fostering employee commitment to providing excellent service| participating
in daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Making and executes the necessary decisions to keep property moving forward
toward achievement of goals.

Managing Relationships with Property Stakeholders

• Attending owners meetings and provides meaning or context to the rooms
operational and financial results.

• Establishing relationship with owner as a business partnership and supports
the relationship between the General Manager and the owner.

Managing Profitability

• Coaching and supports operations team to effectively manage occupancy &
rate| wages and controllable expenses.

• Working with direct reports to determine areas of concern and establish ways
to improve the departments’ financial performance.

• Leading cost containment efforts within Rooms operations including
organizational restructuring when necessary.

• Focusing on maintaining profit margins without compromising guest or
employee satisfaction.

• Identifying key drivers of business success and keeping Rooms leadership
focused on the critical few to achieve results.

Managing the Guest Experience

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets
or exceeds guest expectations.

• Championing the brand’s service vision for product and service delivery and
ensures alignment amongst the Rooms leadership teams.

• Ensuring core elements of the service strategy are in place to produce the
desired results.

• Establishing and maintaining open| collaborative relationships with direct
reports and entire Rooms operations team. Ensures direct reports do the same
for their team.

• Interfacing with customers on a regular basis to obtain feedback on quality
of product| service levels and overall satisfaction.

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