Waiter / Waitress – Conrad Hong Kong

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JOB DESCRIPTION
 
A waiter / waitres is responsible for serving guests in a friendly| timely|
and efficient manner to deliver an excellent Guest and Member experience while
having extensive knowledge of menu offerings.
What will I be doing?
As a waiter / waitres| you are responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Server will also be required to have extensive knowledge of menu
offerings. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all product

Ensure mis-en-place is well stocked at all floor station

Follow correct reporting procedures if faced with issue

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manne

Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygiene
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A waiter / waitres serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Finance – Doubletree by Hilton Shenzhen Nanshan Residence

APPLY HERE

JOB DESCRIPTION
 
A Director of Finance will lead the Finance department and associated
operations such that account management| reporting| and interdepartmental and
vendor relations are managed to optimise the hotels profitability.
What will I be doing?
As Director of Finance| you will lead the Finance department and associated
operations such that account management| reporting| and interdepartmental and
vendor relations are managed to optimise the hotels profitability.
Specifically| you will be responsible:
Ensure that Finance teams are providing month end closing and all other required management reports
Work with the Finance Managers/General/Hotel Manager to provide full and accurate forecasting and budgeting proposals within the hotel
Prepare capital reviews as required by the General/Hotel Manager and/or Accounting and Finance Departments
Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficienc

Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotel

Lead monthly finance update meetings with General Manager/Hotel tea

Comply with Hilton policies and procedures across the area| maximising performance on the Finance Balanced Scorecar

Act in accordance with fire| health and safety regulations and follow the correct procedures when required
Review regularly the balance sheets| ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
Serve your role and Team in an environmentally-conscience manner

What are we looking for?

A Director of Finance serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Relevant degree| in Finance or related business discipline| from an academic institution
Previous experience in a similar role
Organisation| planning skills and the ability to prioritise
Rigorous commitment to accuracy and detail
Negotiation and influencing skills
Effective management skills (upwards and downwards) and the willingness to coach and train others
Positive attitude and excellent communication skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of commercial business| specially as it relates to hotel management
Previous experience in the hospitality industry
Experience with the PeopleSoft system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

ADD Chef – Hilton Shenzhen Shekou

APPLY HERE

JOB DESCRIPTION
 
A Head Chef is responsible for managing all aspects of the kitchen to deliver
an excellent Guest and Member experience while seeking customer feedback|
training staff| controlling costs| and covering all business needs
What will I be doing?
As a Head Chef| you are responsible for managing all aspects of the kitchen to
deliver an excellent Guest and Member experience. A Head Chef will also be
required to ensure that all operational| quality| and administrative functions
are carried out properly. Specifically| you will be responsible for performing
the following tasks to the highest standards:
Manage all aspects of the kitchen including operational| quality and administrative functions
Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
Ensuring adequate resources are available according to business need

Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislatio

Control costs without compromising standards| improving gross profit margins and other departmental and financial target

Ensure team members have an up-to-date knowledge of menu items| special promotions| functions and event

Maintain good communication and work relationships in all hotel areas
Ensure that staffing levels are maintained to cover business demands
Ensure monthly communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the kitchen team
Comply with hotel security| fire regulations and all health and safety and food safety legislation
Ensure maintenance| hygiene and hazard issues are dealt with in a timely manner
Manage financial performance of the department so all planning is in line with hotel objectives
Ensure food control systems are adhered to so margins are on target
Regular review of all menus with Food and Beverage manager to confirm offerings are in line with market trends
Be environmentally aware

What are we looking for?

A Head Chef serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Catering experience in managerial capacity
Experience managing a kitchen and developing staff
Experience managing food costs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering a high level of customer service
Ability to work under pressure
Intermediate food hygiene qualification
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous kitchen experience in similar role
Passion for food
Knowledge of current food trends
Advance food hygiene qualification
High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Manager 宾客服务经理 – Hilton Shenzhen Shekou

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Manager supervises the Guest Service/Front Office Team to
ensure that Team Members are prepared and well-informed to deliver our Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager| you will oversee the Guest Service/Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Service Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Guest Service team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Floor Supervisor/楼层主管 – Hilton Shenzhen Futian

APPLY HERE

JOB DESCRIPTION
 
A Floor Supervisor is responsible for supervising room attendants to deliver
an excellent Guest and Member experience while monitoring housekeeping
standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor| you are responsible for supervising room attendants to
deliver an excellent Guest and Member experience. A Floor Supervisor will also
be required to assist the head housekeeper and monitor standards.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests| including VIP amenities and communicating them to the relevant team member

Routine inspection of guest bedrooms to ensure they meet standard

Achieve positive outcomes from guest queries in a timely and efficient manne

Carry out lost property procedure

Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Comply with hotel security| fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Experience in managing/supervising a team in a similar role
Experience in the hotel/cleaning industry
Good oral and written communication
Previous experience in Hosting Service (Governance)
High standards of cleanliness
Good interpersonal skills
Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following
capabilities and advantages:

Ability to work in a team
Excellent attention to detail
Positive Attitude
IT proficient
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Group Sales Executive – Courtyard Hong Kong Sha Tin – 1 On Ping Street

APPLY HERE

Job Number 19122182
Job Category Reservations
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

Provide hotel reservations service

Process all reservation inquiries| bookings and customer service requests received by phone| fax| or email in an accurate and efficient manner

Input group reservations in timely manner to keep most updated room situation at all times

Follow sales techniques to maximize hotel revenue

Carry out all Reservations Office related job duties

Requirements

Hotel school graduate is preferred

1 year working experience in Reservations will be an advantage

Fluent in English| Cantonese and Mandarin

Presentable and detail-minded

Excellent telephone & customer service skills

Good organization and multi-tasking skills

Senior Accounting Officer – Hong Kong SkyCity Marriott Hotel – 1 Sky City Road East

APPLY HERE

Job Number 19121791
Job Category Finance and Accounting
Location Hong Kong SkyCity Marriott Hotel| 1 Sky City Road East| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Senior/E-Commerce Manager – Sheraton Hong Kong Hotel & Towers – 20 Nathan Road

APPLY HERE

Job Number 19121678
Job Category Sales and Marketing
Location Sheraton Hong Kong Hotel & Towers| 20 Nathan Road| Kowloon|
Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Manager of eCommerce and Digital sits at the intersection between Marriott
International’s eCommerce| marketing| and global distribution strategies. This
role helps a group of properties in a region (or cluster) effectively pull
through the sales| marketing| and customer engagement activities that help
drive awareness and profitability at the property level. This role will also
manage overall activation of their property strategies in owned and third
party electronic channels (Marriott.com| multi-lingual global sites| OTAs|
meta search sites| search engines| and other eMarketing vehicles). This role
will work on behalf of properties to increase revenue| grow market share and
create a compelling experience that steers customers towards booking on our
direct online channels. The Manager of eCommerce and Digital serves as a
thought leader to their group of hotels| providing local| area| and country-
wide insight to enhance their digital experience. To this end| he/she will be
in touch with their properties on a regular basis to make sure they are fully
activated and optimized on Marriott.com and appropriate in-language global
sites. The role partners hand in hand with their colleagues in the cluster
marketing team to engage current and would-be customers with targeted
messaging that’s relevant| on-brand| and genuinely engaging. From time to time
this role also provides eCommerce communication| training| education|
reporting and analysis to digital and marketing teams on property.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in eCommerce| Marketing|
Business Administration or related major and 4 years experience in the sales|
marketing| digital| eCommerce or related professional area; hospitality
marketing or agency experience preferred

OR

• 4-year bachelor|s degree in eCommerce| Marketing| Business Administration or
related major; 2 years experience in the sales| marketing| digital| eCommerce
or related professional area; hospitality marketing or agency experience
preferred.

CORE WORK ACTIVITIES

Area Digital and eDistribution Strategy Execution

• Advises hotels on appropriate on-strategy eCommerce priorities and tactics

• Coordinates with the Area Director of Sales and Marketing and the AP
Director of eCommerce and Digital Services to set ecommerce goals for their
cluster/hotels

• Reviews hotel progress against established goals periodically| provides
reporting and analysis| and troubleshoots performance issues

• Manages budgets for the cluster/hotels for eCommerce activities

• Develops quarterly game plans for Area or Cluster hotels identifying key
focus for the coming months

• Collaborates closely with Vice President of Brand Marketing| Directors of
Field Marketing (DFMs)| and cluster Marketing and Communication teams to
execute online Brand Marketing strategies and plans for the cluster

Digital Acquisition Marketing

• Coordinates execution of online marketing efforts through approved
agencies/vendors and Marriott Digital Services team

• Manages Search Engine Optimization (SEO) efforts for hotels by leveraging
the Marriott Digital Services team (MDS) or external Agencies

• Assists hotels in optimizing Paid Search performance; engages external
Agencies for supplemental Paid Search efforts if needed

• Manages the PLUS Platform for participating hotels in the area/cluster

• Executes online marketing activities in partnership with hotel and cluster
Marketing leaders (e.g.| loading Marriott.com Hotel Website deals| Group
Deals| Group Value Dates| email marketing and affiliate marketing)

• Assures that hotel websites on Marriott.com and global sites are fully
optimized to maximize traffic from search engines

• Identifies hotel-specific online digital activation needs (e.g.| local
channels to focus marketing efforts through)

Hotel Web Site Content Optimization

• Conducts regular audits of Marriott.com and individual Hotel Websites to
ensure each hotel is optimized for high quality custom images| content| links|
and accurate translations; works with hotels on corrective action where
necessary

• Serves as the EPIC/Vignette administrator for the hotel(s)

• Provides consultation to hotel digital marketing teams in developing hotel
website modules for Spa| Golf| Food & Beverage and weddings

• Manages the pull-through and activation of key corporate eCommerce projects
(e.g.| new Marriott.com Hotel Websites| new field SEO service| and similar
corporate e-services)

• Uses B2B e-tools to grow online bookings for Group and Corporate business in
cluster hotels

• Identifies and implements efforts to drive online awareness and bookings for
hotel F&B outlets

OTAs and Meta Search Channel Optimization

• Ensures that all hotels within their region/cluster are participating in
relevant| approved echannels

• Regularly audits content| images| and star ratings on OTAs and Meta Search
sites| and works with hotels to make appropriate corrections

• Partners with cluster and area marketing teams to define and execute the
hotel OTA merchandising plan(s)

• Identifies and executes hotel/cluster/area OTA marketing and merchandising
tactics as needed (e.g. Agoda newsletter| Expedia TravelAds| etc.)

• May also co-manage soft-dollar marketing budget for domestic OTAs with the
AP eDistribution Team

• Builds strong domestic relationships with the top 2-3 OTA partners

• Collaborates with hotel and regional Revenue Leaders to review hotel
performance on eChannels

Marketing and Communication Partnership

• Assists in the development and execution of the cluster marketing plan (e.g.
retargeting campaign| OTA marketing| etc.)

• Develops the offer landing page on Marriott.com for cluster offers

• Identifies and obtains Marriott.com and OTA marketing and merchandising
placements as appropriate

• Creates mini-sites for domestic segment marketing efforts where needed (e.g.
MICE or Weddings)

Opening Hotel Support

• Collaborates with Field Marketing to develop| recommend and execute the
opening S&M plan for the hotel

• Sets up the Marriott.com Hotel Web Site

• Activates the hotel for sale on approved OTAs

• Shop hotel to ensure M.com and OTA rates are set up correctly

• Work with brand marketing team to position the hotel on digital channels

• Works with marketing and sales teams to plan the pre-opening budget and
execute the budget according to what is best for the brand| region

• Acts as a point of contact for agencies reaching out for information about
the hotel and redirect them to the right person to speak with

• Creates online press releases and helps with property SEO to drive awareness
to hotel

• Helps set digital sales goals for new opens in partnership with sales and
revenue management

eCommerce Communication and Training

• Uses the eCommerce Resource guide

• Trains and educates cluster and/or hotel-level managers on how to activate
their hotel eCommerce and digital marketing strategy

• Delivers eCommerce training| presentations| and workshops to region| cluster
and hotel-level associates and management in partnership with cluster/regional
marketing teams

• Serves as cluster-level point-person for Marriott’s eCommerce strategy.

• Builds solid relationships with ADSMs| GMs| cluster Marketing and Revenue
Management teams (where relevant) to raise their awareness| understanding| and
motivation to e-activate their hotels.

• Participates in regularly-scheduled global and regional eCommerce and
Marketing web conferences and calls to review performance| share best
practices| and troubleshoot issues.

• Delivers a monthly report and newsletter| and hosts a monthly webinar| for
hotels

• Develops other cluster-level eCommerce communications| as appropriate

• Stay up-to-date on and communicate industry and competitive trends| with a
focus on the domestic online travel landscape

_

Learning & Development Manager – Renaissance Hong Kong Harbour View Hotel – 1 Harbour Road

APPLY HERE

Job Number 19128246
Job Category Human Resources
Location Renaissance Hong Kong Harbour View Hotel| 1 Harbour Road| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
Works with property leadership team to identify and address employee and organizational development needs.
The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
Training programs focus on a variety of topics| including product knowledge| company philosophy| and customer service and leadership skills.
Conducts needs assessments| designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.

JOB REQUIREMENTS

Bachelor Degree in Human Resources| Hospitality or related discipline
5 years of learning and development experience in sizeable organizations in related professional area
Computer literacy; Proven track record of facilitation in learning & development
Proficiency in both written and verbal English| Cantonese & Mandarin is an advantage

_Renaissance Hotels is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture._

_Personal data collected will be used for recruitment purpose only. Applicants
not hearing from us within 6 weeks from the date of advertisement may consider
their application unsuccessful._

]

Front Office Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19089958
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

]