Waiter / Waitress – Conrad Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A waiter / waitres is responsible for serving guests in a friendly| timely|
and efficient manner to deliver an excellent Guest and Member experience while
having extensive knowledge of menu offerings.
What will I be doing?
As a waiter / waitres| you are responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Server will also be required to have extensive knowledge of menu
offerings. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all product

Ensure mis-en-place is well stocked at all floor station

Follow correct reporting procedures if faced with issue

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manne

Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygiene
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A waiter / waitres serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Overnight Guest Room Attendant – Conrad Hong Kong

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JOB DESCRIPTION
 
A Room Attendant is responsible for cleaning guest rooms and replenishing
amenities to deliver an excellent Guest and Member experience while managing
guest requests in a timely manner.
What will I be doing?
As a Room Attendant| you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen| towels and guest amenities in line with company guideline

Undertake regular deep cleaning task

Restock and maintain trolley on daily basi

Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Gues

Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security| fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Ability to work on their own or in teams
Flexible and reliable

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Hotel experience
Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Bell Man – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Bell Man serves as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel| providing information about the hotel and
the local vicinity.
What will I be doing?
A Bell Man| you will serve as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel| providing information about the hotel and
the local vicinity. A Concierge is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among others
Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special event

Ensure orderliness and safety guidelines around the lobby and front door area

Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Bell Man serving Hilton brands are always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Room Service Attendant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/features
Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and suppliers
Help minimize waste| neglect| breakages and mishandling of supplies and equipment
Learn and adhere to safety| sanitation and hygiene policies
Assist other Food & Beverage Outlets in their operations during peak hours if needed
Know all menu items| their garnishes| contents and preparation methods; relay the information to the guest in a polite and concise way when requested
Politely greet and briefly converse with guests in room while delivering trolleys/meals
Conscientious handling of operating equipment and maintaining the department|s service and storage areas in a clean and tidy condition
Maintain complete knowledge of all F&B services| outlets| and hotel services/feature

Actively promote Hotel|s services and facilities and offer information about other Raffles properties to guests and supplier

Help minimize waste| neglect| breakages and mishandling of supplies and equipmen

Learn and adhere to safety| sanitation and hygiene policie

Assist other Food & Beverage Outlets in their operations during peak hours if needed

Senior Accountant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

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JOB DESCRIPTION
 
A Senior Accountant will supervise the Accounts function within the Finance
department by overseeing the development and processes of accurate reports and
account management.
What will I be doing?
As Accounts Supervisor| you will supervise the Accounts function within the
Finance department by overseeing the development and processes of accurate
reports and account management. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Ensure the accuracy of all department processes to the various accounts
Supervise processes and people to ensure that all payment deadlines are met
Manage of all account queries and disputes
Balance accounts on a daily| weekly and monthly basi

Development of the Finance Team and other roles that may interact with financial processes to help provide the hotel with a multi-skilled Tea

Build accurate financial reports and identify discrepancies clearl

Act in accordance with fire| health and safety regulations and follow the correct procedures when require

Execute on tasks/requests as instructed by the Finance Manager and/or General Manager

What are we looking for?

A Senior Accountant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a high volume Accounts function
Computer literate| with good MS Excel skills
Good time management and organisation skills
High-level of attention to detail and accuracy
Ability to develop strong working relationships with internal and external customers

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous Accounts experience| preferably within a hotel environment
Relevant degree| in Accounting or related business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Graphics Designer – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
1. Creation and execution of design concepts for the hotel|s promotional
materials| collaterals| theme decor and other items based on specifications
given on assigned subject.
基于指定的项目的设计理念,执行酒店促销材料,宣传册,主题装饰和其他艺术设计。
2. Converts designs into camera-ready artwork (ready for printing or
production) – manually or using desktop publishing system.
使用可用于印刷制作的照片进行各类设计,熟练运用台式印刷系统。
3. Design and production of signage| banquet posters| banners| backdrops|
décor.
设计和生产标志,宴会海报,横幅,背景板和装饰。
4. Ensures that HI identity guidelines are followed on creative materials
(i.e. hotel brand| color| specifications).

确保所有酒店的设计作品如酒店品牌,颜色,规范和希尔顿集团标准保持一致。

5. Ensures jobs are scheduled properly and time management is exercised for
art section to meet set deadlines for design and art works.

确保工作时间安排合理,在截止日期前完成工作。

6. Organizes creative library (designs| graphics| photographs| books|
reference materials| color guides) for easy reference.

创建设计,摄影,书籍,参考资料,标准色的资料库以方便参考。

7. Ensures that Desktop Publishing System is regularly serviced and
maintained.

确保台式印刷系统的正常运行和保养。

8. Plans out purchase of art supplies| paper stock and monitors proper usage.

策划美术用品的采购、纸张的存货情况及监督纸张的使用。

9. Maintenance of art work and design filing system.

书刊图片的维护及文件系统的设计。

1. Creation and execution of design concepts for the hotel|s promotional
materials| collaterals| theme decor and other items based on specifications
given on assigned subject.

基于指定的项目的设计理念,执行酒店促销材料,宣传册,主题装饰和其他艺术设计。

2. Converts designs into camera-ready artwork (ready for printing or
production) – manually or using desktop publishing system.

使用可用于印刷制作的照片进行各类设计,熟练运用台式印刷系统。

3. Design and production of signage| banquet posters| banners| backdrops|
décor.

设计和生产标志,宴会海报,横幅,背景板和装饰。

4. Ensures that HI identity guidelines are followed on creative materials
(i.e. hotel brand| color| specifications).

确保所有酒店的设计作品如酒店品牌,颜色,规范和希尔顿集团标准保持一致。

5. Ensures jobs are scheduled properly and time management is exercised for
art section to meet set deadlines for design and art works.

确保工作时间安排合理,在截止日期前完成工作。

6. Organizes creative library (designs| graphics| photographs| books|
reference materials| color guides) for easy reference.

创建设计,摄影,书籍,参考资料,标准色的资料库以方便参考。

7. Ensures that Desktop Publishing System is regularly serviced and
maintained.

确保台式印刷系统的正常运行和保养。

8. Plans out purchase of art supplies| paper stock and monitors proper usage.

策划美术用品的采购、纸张的存货情况及监督纸张的使用。

9. Maintenance of art work and design filing system.

书刊图片的维护及文件系统的设计。

Hygiene Manager – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

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JOB DESCRIPTION
 
A Hygiene Manager oversees the maintenance/upgrade of sanitation and hygiene
standards to ensure all food served to guests and employees are free of
microbiological| chemical and physical contamination and all work areas
conform to required Hygiene and Sanitation levels.
What will I be doing?
The Hygiene Manager is responsible for the maintenance/upgrade of sanitation
and hygiene standards to ensure all food served to guests and employees are
free of microbiological| chemical and physical contamination and all work
areas conform to required Hygiene and Sanitation levels. Specifically| the
Hygiene Manager will perform the following tasks to the highest standards:
Propose and maintain minimum standards in all work areas| stores| receiving and disposal areas to adhere at all times to required hygiene standards
Responsible for effective and efficient maintenance of records related to the Hotel|s sanitation and hygiene efforts/progra

Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personne

Responsible for promoting effective dissemination coordination with the rest of the staff in the Hote

Responsible for the office/section area being clean and orderly with an organized and efficient workflo

Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors| assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel|s Sanitation Team| which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory| government bureau| health practitioners| etc.) on sanitary matters.

What are we looking for?

A Hygiene Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully full this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex| preferable prerequisite is experience in the Hotel industry
Responsible self-starter| capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation|s skills| a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player| who values teamwork| has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals| installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members| encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture| able to adapt to changing environment
Holds a qualification in Kitchen Production| Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer| experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat| clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing| bending| stooping| and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week| twenty-four hours a day. In addition| this is a hospitality business and a hospitable service atmosphere must be projected at all times

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Manager – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Manager supervises the Guest Service/Front Office Team to
ensure that Team Members are prepared and well-informed to deliver our Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager| you will oversee the Guest Service/Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Service Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Guest Service team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Laundry Attendant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Laundry Attendant is responsible for supporting laundry operations and
providing pressing| sewing| and similar services to deliver an excellent Guest
and Member experience.
What will I be doing?
As a Laundry Attendant| you are responsible for supporting laundry operations
and providing pressing| sewing| and other similar services to deliver an
excellent Guest and Member experience. A Laundry Attendant will also be
required to manage and respond to guest requests. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Ensure support is provided to the laundry function when required
Complete wash cycles| folding of linen and correct storage
Manage guest requests in line with company brand standards and one call delivery deadlin

Greet guests in public areas and rooms in a warm and friendly manne

Provide laundry| pressing| sewing| and other similar services to guest

Ensure soiled and damaged linen is stored in soiled bags and disposed of correctl

Maintain linen room and uniform store – Ensure floors are stocked with the correct amount of each linen items
Ensure chemicals are used and stored correctly
Report maintenance and hazard issues
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Laundry Attendant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Respond to guest requests and deliver high levels of service
Methodical and well organised

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous laundry experience
Experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Resident Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 1900151O
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the strategic business leader of rooms operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| | Retail/Gift Shops| Recreation/Fitness Center| Housekeeping and
Security/Loss Prevention. Position oversees the development and implementation
of departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the rooms operations meet
the brand’s target customer needs| ensures employee satisfaction| focuses on
growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Property Operations

• Working with Rooms management team to develop an operational strategy that
is aligned with the brand’s business strategy and leads its execution.

• Reviewing comment cards| guest satisfaction results and other data to
identify areas of improvement.

• Evaluating if Operations Team is meeting service needs and provides feedback
to operations team.

• Participating in public space walk-throughs with Engineering and
Housekeeping to ensure guest rooms| public space and back of the house areas
are well maintained and preventative maintenance processes are in place.

• Touring building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

• Reviewing findings from comment cards and guest satisfaction results with
leadership team and ensures appropriate corrective action is taken.

• Working with team to put sustainable work processes and systems in place
that support the execution of the strategy.

• Reviewing reports and financial statements to determine Rooms operations
performance against budget.

• Communicating a clear and consistent message regarding departmental goals to
produce desired results.

Leading Operations Teams

• Ensuring employees are treated fairly and equitably.

• Celebrating successes and publicly recognizes the contributions of team
members.

• Fostering employee commitment to providing excellent service| participating
in daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Making and executes the necessary decisions to keep property moving forward
toward achievement of goals.

Managing Relationships with Property Stakeholders

• Attending owners meetings and provides meaning or context to the rooms
operational and financial results.

• Establishing relationship with owner as a business partnership and supports
the relationship between the General Manager and the owner.

Managing Profitability

• Coaching and supports operations team to effectively manage occupancy &
rate| wages and controllable expenses.

• Working with direct reports to determine areas of concern and establish ways
to improve the departments’ financial performance.

• Leading cost containment efforts within Rooms operations including
organizational restructuring when necessary.

• Focusing on maintaining profit margins without compromising guest or
employee satisfaction.

• Identifying key drivers of business success and keeping Rooms leadership
focused on the critical few to achieve results.

Managing the Guest Experience

• Creating an atmosphere in all Rooms and Food and Beverage areas that meets
or exceeds guest expectations.

• Championing the brand’s service vision for product and service delivery and
ensures alignment amongst the Rooms leadership teams.

• Ensuring core elements of the service strategy are in place to produce the
desired results.

• Establishing and maintaining open| collaborative relationships with direct
reports and entire Rooms operations team. Ensures direct reports do the same
for their team.

• Interfacing with customers on a regular basis to obtain feedback on quality
of product| service levels and overall satisfaction.

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