Senior/E-Commerce Manager – Sheraton Hong Kong Hotel & Towers – 20 Nathan Road


Job Number 19121678
Job Category Sales and Marketing
Location Sheraton Hong Kong Hotel & Towers| 20 Nathan Road| Kowloon|
Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


The Manager of eCommerce and Digital sits at the intersection between Marriott
International’s eCommerce| marketing| and global distribution strategies. This
role helps a group of properties in a region (or cluster) effectively pull
through the sales| marketing| and customer engagement activities that help
drive awareness and profitability at the property level. This role will also
manage overall activation of their property strategies in owned and third
party electronic channels (| multi-lingual global sites| OTAs|
meta search sites| search engines| and other eMarketing vehicles). This role
will work on behalf of properties to increase revenue| grow market share and
create a compelling experience that steers customers towards booking on our
direct online channels. The Manager of eCommerce and Digital serves as a
thought leader to their group of hotels| providing local| area| and country-
wide insight to enhance their digital experience. To this end| he/she will be
in touch with their properties on a regular basis to make sure they are fully
activated and optimized on and appropriate in-language global
sites. The role partners hand in hand with their colleagues in the cluster
marketing team to engage current and would-be customers with targeted
messaging that’s relevant| on-brand| and genuinely engaging. From time to time
this role also provides eCommerce communication| training| education|
reporting and analysis to digital and marketing teams on property.


Education and Experience


• 2-year degree from an accredited university in eCommerce| Marketing|
Business Administration or related major and 4 years experience in the sales|
marketing| digital| eCommerce or related professional area; hospitality
marketing or agency experience preferred


• 4-year bachelor|s degree in eCommerce| Marketing| Business Administration or
related major; 2 years experience in the sales| marketing| digital| eCommerce
or related professional area; hospitality marketing or agency experience


Area Digital and eDistribution Strategy Execution

• Advises hotels on appropriate on-strategy eCommerce priorities and tactics

• Coordinates with the Area Director of Sales and Marketing and the AP
Director of eCommerce and Digital Services to set ecommerce goals for their

• Reviews hotel progress against established goals periodically| provides
reporting and analysis| and troubleshoots performance issues

• Manages budgets for the cluster/hotels for eCommerce activities

• Develops quarterly game plans for Area or Cluster hotels identifying key
focus for the coming months

• Collaborates closely with Vice President of Brand Marketing| Directors of
Field Marketing (DFMs)| and cluster Marketing and Communication teams to
execute online Brand Marketing strategies and plans for the cluster

Digital Acquisition Marketing

• Coordinates execution of online marketing efforts through approved
agencies/vendors and Marriott Digital Services team

• Manages Search Engine Optimization (SEO) efforts for hotels by leveraging
the Marriott Digital Services team (MDS) or external Agencies

• Assists hotels in optimizing Paid Search performance; engages external
Agencies for supplemental Paid Search efforts if needed

• Manages the PLUS Platform for participating hotels in the area/cluster

• Executes online marketing activities in partnership with hotel and cluster
Marketing leaders (e.g.| loading Hotel Website deals| Group
Deals| Group Value Dates| email marketing and affiliate marketing)

• Assures that hotel websites on and global sites are fully
optimized to maximize traffic from search engines

• Identifies hotel-specific online digital activation needs (e.g.| local
channels to focus marketing efforts through)

Hotel Web Site Content Optimization

• Conducts regular audits of and individual Hotel Websites to
ensure each hotel is optimized for high quality custom images| content| links|
and accurate translations; works with hotels on corrective action where

• Serves as the EPIC/Vignette administrator for the hotel(s)

• Provides consultation to hotel digital marketing teams in developing hotel
website modules for Spa| Golf| Food & Beverage and weddings

• Manages the pull-through and activation of key corporate eCommerce projects
(e.g.| new Hotel Websites| new field SEO service| and similar
corporate e-services)

• Uses B2B e-tools to grow online bookings for Group and Corporate business in
cluster hotels

• Identifies and implements efforts to drive online awareness and bookings for
hotel F&B outlets

OTAs and Meta Search Channel Optimization

• Ensures that all hotels within their region/cluster are participating in
relevant| approved echannels

• Regularly audits content| images| and star ratings on OTAs and Meta Search
sites| and works with hotels to make appropriate corrections

• Partners with cluster and area marketing teams to define and execute the
hotel OTA merchandising plan(s)

• Identifies and executes hotel/cluster/area OTA marketing and merchandising
tactics as needed (e.g. Agoda newsletter| Expedia TravelAds| etc.)

• May also co-manage soft-dollar marketing budget for domestic OTAs with the
AP eDistribution Team

• Builds strong domestic relationships with the top 2-3 OTA partners

• Collaborates with hotel and regional Revenue Leaders to review hotel
performance on eChannels

Marketing and Communication Partnership

• Assists in the development and execution of the cluster marketing plan (e.g.
retargeting campaign| OTA marketing| etc.)

• Develops the offer landing page on for cluster offers

• Identifies and obtains and OTA marketing and merchandising
placements as appropriate

• Creates mini-sites for domestic segment marketing efforts where needed (e.g.
MICE or Weddings)

Opening Hotel Support

• Collaborates with Field Marketing to develop| recommend and execute the
opening S&M plan for the hotel

• Sets up the Hotel Web Site

• Activates the hotel for sale on approved OTAs

• Shop hotel to ensure and OTA rates are set up correctly

• Work with brand marketing team to position the hotel on digital channels

• Works with marketing and sales teams to plan the pre-opening budget and
execute the budget according to what is best for the brand| region

• Acts as a point of contact for agencies reaching out for information about
the hotel and redirect them to the right person to speak with

• Creates online press releases and helps with property SEO to drive awareness
to hotel

• Helps set digital sales goals for new opens in partnership with sales and
revenue management

eCommerce Communication and Training

• Uses the eCommerce Resource guide

• Trains and educates cluster and/or hotel-level managers on how to activate
their hotel eCommerce and digital marketing strategy

• Delivers eCommerce training| presentations| and workshops to region| cluster
and hotel-level associates and management in partnership with cluster/regional
marketing teams

• Serves as cluster-level point-person for Marriott’s eCommerce strategy.

• Builds solid relationships with ADSMs| GMs| cluster Marketing and Revenue
Management teams (where relevant) to raise their awareness| understanding| and
motivation to e-activate their hotels.

• Participates in regularly-scheduled global and regional eCommerce and
Marketing web conferences and calls to review performance| share best
practices| and troubleshoot issues.

• Delivers a monthly report and newsletter| and hosts a monthly webinar| for

• Develops other cluster-level eCommerce communications| as appropriate

• Stay up-to-date on and communicate industry and competitive trends| with a
focus on the domestic online travel landscape


Cluster iT Specialist – Renaissance Hong Kong Harbour View Hotel – 1 Harbour Road


Job Number 19094924
Job Category Information Technology
Location Renaissance Hong Kong Harbour View Hotel| 1 Harbour Road| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like

Job Summary

Tribute advanced knowledge and skills in technology and general hospitality business to support assigned property(ies) in Information Resources objectives
Responsible for all technology implementation| maintenance and support (including Internet)

Job Requirement

Diploma or above in Computer Science or related discipline
1-2 years of hands-on experience in hotel IT support| preferably gained from hospitality industry (Fresh graduate is also welcome)
Good sense of Global Hospitality Technology trends
Familiar with Windows applications| networking and hotel systems
Good command of both written and spoken English and Chinese
Shift duties are required


Associate Systems Engineer II – DELL – Hong Kong


## Associate Systems Engineer II – Storage System Engineer
The Storage Specialist is responsible for technical pre-sales support
throughout the sales cycle- working directly with potential end users of Dell
EMC Storage Solutions as well as Dell EMC channel partners. This includes- but
is not limited to the delivery of technical presentations to potential end
users and Dell EMC partners- product overview and demonstrations utilizing the
on-line demo tools and building onsite PoC together with partners.
The Storage Specialist will use their technical and industry knowledge to
drive sales working with the chosen partner and to support the end customer
through proper expectation management. The Storage Product Evangelist must b

a self-starter and always seek opportunities to advance sales and industr

presence for the full Dell EMC portfolio of products and services.

_Duties and Responsibilities_

The Storage Specialist will be responsible for the following duties.
Occasionally- this role may be assigned other responsibilities at the
direction of Dell EMC management.

Provide pre-sales technical support
Provide technical product presentations and demonstrations to end users / with channel partners utilizing Dell Demo tools and building PoC with partners
Maintain detailed knowledge of major competitors and baseline knowledge of all other competition
Work directly with customers in the sales and account management process
Provide end user and partner assistance with Performance Analysis tool and Sizing tools
Provide customer assistance with detail relating to application integration and associate benefits
Engaging with Regional Storage Engineers for additional storage support
Manage and provide technical support for pre-sales product evaluations working with the channel
Engage with Partner aligned Solutions Consultant where required
Perform reseller and customer technical product training
Insure customer satisfaction through proper expectation setting
Provide problem escalation in a timely manner when required
Provide feedback on features- issues- trends- and other product or market related concerns that affect product sales and acceptance
Work with Technical Support when required to provide post-sale support
Maintain/keep current all reports and paperwork
Keep current on all product features- capabilities- and roadmaps

_Knowledge- Skills- and Experience_

The Storage Product Evangelist is expected to constantly improve their skills to meet or exceed industry requirements. These skills apply to technical knowledge- sales awareness- business acumen- time management- and interpersonal skills such as written and verbal communication.
Technical degree or equivalent required
Knowledge and interest in Storage marketplace
Strong individual and group presentation skills
Very good verbal and written communications skills
Excellent customer management skills
Self-starter – good internal motivation for self-directed time and activities

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you have the technical skills to take our sales to the next level- this is
your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Systems-Engineer Engineering Job ID: R61044