Overnight Guest Room Attendant – Conrad Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Room Attendant is responsible for cleaning guest rooms and replenishing
amenities to deliver an excellent Guest and Member experience while managing
guest requests in a timely manner.
What will I be doing?
As a Room Attendant| you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen| towels and guest amenities in line with company guideline

Undertake regular deep cleaning task

Restock and maintain trolley on daily basi

Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Gues

Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security| fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Ability to work on their own or in teams
Flexible and reliable

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Hotel experience
Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Laundry Attendant – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Laundry Attendant is responsible for supporting laundry operations and
providing pressing| sewing| and similar services to deliver an excellent Guest
and Member experience.
What will I be doing?
As a Laundry Attendant| you are responsible for supporting laundry operations
and providing pressing| sewing| and other similar services to deliver an
excellent Guest and Member experience. A Laundry Attendant will also be
required to manage and respond to guest requests. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Ensure support is provided to the laundry function when required
Complete wash cycles| folding of linen and correct storage
Manage guest requests in line with company brand standards and one call delivery deadlin

Greet guests in public areas and rooms in a warm and friendly manne

Provide laundry| pressing| sewing| and other similar services to guest

Ensure soiled and damaged linen is stored in soiled bags and disposed of correctl

Maintain linen room and uniform store – Ensure floors are stocked with the correct amount of each linen items
Ensure chemicals are used and stored correctly
Report maintenance and hazard issues
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Laundry Attendant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Respond to guest requests and deliver high levels of service
Methodical and well organised

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous laundry experience
Experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Head Butler – Sheraton Hong Kong Hotel & Towers – 20 Nathan Road

APPLY HERE

Job Number 19158764
Job Category Rooms and Guest Services Operations
Location Sheraton Hong Kong Hotel & Towers| 20 Nathan Road| Kowloon|
Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related
situation. Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Supervises Concierge and/or Bell Staff| when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed
employees are properly attired and groomed| each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Conducts regular inspection tours of the entire facility for appearance|
safety| staffing| security| and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies| standards and procedures.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to
obtain feedback on quality of product| service levels and overall
satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Communicates any variations to the established norms to the appropriate
department in a timely manner.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

_

Housekeeper 楼层服务员 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

APPLY HERE

Job Number 19124443
Job Category Housekeeping & Laundry
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Steward Cleaner – Courtyard Hong Kong Sha Tin – 1 On Ping Street

APPLY HERE

Job Number 19084026
Job Category Food and Beverage & Culinary
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

Operate and maintain cleaning equipment and tools| including the dish washing machine| hand wash stations pot-scrubbing station| and trash compactor

Wash and disinfect kitchen and store room areas| tables| tools| knives| and equipment

Requirements

Reliable| diligent & polite

Shift duty is required

_

Room Attendant – Hong Kong SkyCity Marriott Hotel – 1 Sky City Road East

APPLY HERE

Job Number 19118716
Job Category Housekeeping & Laundry
Location Hong Kong SkyCity Marriott Hotel| 1 Sky City Road East| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Assistant Housekeeping Manager – Le Meridien Cyberport – 100 Cyberport Road

APPLY HERE

Job Number 19110068
Job Category Housekeeping & Laundry
Location Le Meridien Cyberport| 100 Cyberport Road| Hong Kong S.A.R.|
Hong Kong| Hong Kong S.A.R.
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Manages linen inventory and guest supplies and assists in the ordering of
supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director
of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Sets a positive example for guest relations.

_

Assistant Housekeeping Manager – Le Meridien Cyberport – 100 Cyberport Road

APPLY HERE

Job Number 19110068
Job Category Housekeeping & Laundry
Location Le Meridien Cyberport| 100 Cyberport Road| Hong Kong S.A.R.|
Hong Kong| Hong Kong S.A.R.
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping| Recreation/Health Club and Laundry| if applicable.
Position works with employees to clean and maintain guestrooms and public
space. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies| equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms
and public space.

• Manages linen inventory and guest supplies and assists in the ordering of
supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director
of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to
individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as
necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Sets a positive example for guest relations.

_

Steward Cleaner – Courtyard Hong Kong Sha Tin – 1 On Ping Street

APPLY HERE

Job Number 19084026
Job Category Food and Beverage & Culinary
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

Operate and maintain cleaning equipment and tools| including the dish washing machine| hand wash stations pot-scrubbing station| and trash compactor

Wash and disinfect kitchen and store room areas| tables| tools| knives| and equipment

Requirements

Reliable| diligent & polite

Shift duty is required

_

Guest Room Attendant – Conrad Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Guest Room Attendant is responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience
while managing guest requests in a timely manner.
What will I be doing?
As a Guest Room Attendant| you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen| towels and guest amenities in line with company guideline

Undertake regular deep cleaning task

Restock and maintain trolley on daily basi

Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Gues

Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security| fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Guest Room Attendant serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Ability to work on their own or in teams
Flexible and reliable

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Hotel experience
Experience in a similar position

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!