Guest Relations Officer – Japanese – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19155142
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

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_

]

Loyalty & Guest Relations Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19152281
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

__

]

Duty Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19108713
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Assistant Manager – Service Experience – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19171738
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_._

]

Director – Guest Experience Operations| Asia Pacific (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19166704
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY
The Director of Guest Experience Operations is a key member of the APAC
Continent Rooms Operations team| primarily focusing on the Joint Venture
organization – Marriott x Alibaba. This position provides a well-rounded
operational leadership| specialized knowledge and skillset in mapping and
planning the hotel operations requirements| hotel associate and hotel guest
journeys to deliver the Joint Venture initiatives and Marriott Intl – China
Outbound Program.

The role will be responsible for planning| executing| deploying and
maintaining the assigned projects and programs by maximizing stakeholders’
engagement and feedback in order to drive fast adoption within a guided time
frame. Additionally| the incumbent should possess strong knowledge and ability
to understand the various work applications within Marriott International
systems (such as PMS| Empower Reservations| Loyalty programs| GXP and Mobile
app) and Marriott brand standards.

The Director-Guest Experience Operations will partner| not limited to| with
BMSC Project services| Global Operations| Continent Operations| iT| Finance|
Reservations| Joint venture organization| and co-create| develop and execute
strategies and project plans. The position must understand the complexities of
the matrixed organization and have a passion to manage new projects| pilots|
proof of concepts| cross-functional projects/discipline work and any large
scale launches by working closely and collaboratively with all key
stakeholders and ensure processes and/or features are defined and delivered in
a timely manner.

The Director will have expertise in one of the following discipline areas:
Rooms operations| iT-Rooms applications or general hotel operations in a
purple band position currently. Key accountabilities will include| and not
limited to| serving as the operational content leader in new and/or existing
projects and initiatives.

EXPECTED CONTRIBUTIONS

Provide overall hotel operational directions| guidelines and support to the JV team| ensuring organizational alignment to the brand| discipline and business priorities| when planning for programs| projects and initiatives to be launched in the hotels of APAC continent.
Act as the Rooms subject matter expert to the JV project stakeholders and
provides technical and business expertise to assist properties in achieving
optimum performance with each program/project that is launched.
Accountable for driving consistent execution of all JV initiatives at our
hotels| troubleshooting issues| and providing a feedback loop to the Continent
Rooms Operations and JV teams to ensure continuous improvements.
Acts as the APAC subject matter expert regarding delivery of superior
associate and guest experiences in Rooms Operations. Fully well-versed with
Rooms Operations procedures| front office financial processes and Brand
Standards requirements.
Identify business| economic trends| competitive intelligence| both within and
outside of our industry| to drive the best-in-class| innovative Rooms
operations and Guest Experience standards as well as business opportunities or
risks in relations to the JV and/or China Outbound Program developments.
Leads or actively supports the development of new processes that drive
excellence in rooms operations and the guest experience.

Facilitate and activate the APAC Rooms and Guest Experience standards when delivering the JV/China Outbound Program proof of concepts or initiatives.
Lead and develop execution of discipline-specific training contents for
JV/China Outbound projects and initiatives.

Leverage vendor relationships for opportunities to improve product quality| service delivery| and enhanced training platforms.
Able to provide clear| concise and compelling power-point presentations or
execution memos| with well written executive summary as well as detailed
contents or work plans| as needed.
Business travel will be required as needed.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:

Minimum of 8+ years of progressively responsible work experience in Rooms / Hotels leading room’s disciplines. Executive Committee experience preferred. Multiple-time Department Head positions with various functional section may apply too. Luxury and/or Full-Service hotels; cross-brand experience is valued. Pre-Opening experience is a bonus.

Proven track record of implementing rooms and guest experience initiatives and programs with sustained performance. Experience developing and implementing new concepts preferred.
Proven track record of leading complex rooms operations with positive
performance in balanced scorecard results.

High level of specialized knowledge and skills with Front Office| Club lounge operations| Guest Services| Reservations| Loyalty| AYS and Housekeeping functional departments.

Must have strong knowledge in areas related to all Rooms operations| SOPs and financial operational procedures.

Ability to operate in a matrix| relationship-based organization. Solid ability to manage multiple key stakeholders.

Possess excellent project management skills and ability to independently manage multiple projects and competing priorities in a timely manner and deliver time-sensitive projects. Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

Ability to provide problem-solving and leverage resources to optimize department capabilities. Strong analytical skills to ground decision making and problem solving.

Ability to manage a balance between creative innovation and operational feasibility.

Must be a quick learner| self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.

Possess strong oral and written communication skills| excellent interpersonal skills; able to collaborate effectively with General Managers| Executive Committee Members| Key Stakeholders from global headquarters and key stakeholders from other continents. Generally| have ability to positively influences without direct authority.

Possess confidence and ability to present to large and executive level audience.

Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

Working experiences in Asia Pacific| particularly in Mainland China is desired.

Mandarin-speaking| writing and reading| other than English| is a requirement for this role.

EDUCATION AND PROFESSIONAL CERTIFICATION:

Bachelors Degree in Hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

MANAGEMENT COMPETENCIES
Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Operations Execution-The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.).

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Waiter / Waitress – Conrad Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A waiter / waitres is responsible for serving guests in a friendly| timely|
and efficient manner to deliver an excellent Guest and Member experience while
having extensive knowledge of menu offerings.
What will I be doing?
As a waiter / waitres| you are responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Server will also be required to have extensive knowledge of menu
offerings. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all product

Ensure mis-en-place is well stocked at all floor station

Follow correct reporting procedures if faced with issue

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manne

Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygiene
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A waiter / waitres serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Manager – Doubletree by Hilton Shenzhen Nanshan Residence – Hong Kong

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Manager supervises the Guest Service/Front Office Team to
ensure that Team Members are prepared and well-informed to deliver our Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager| you will oversee the Guest Service/Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Service Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Guest Service team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Relations Officer – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19107869
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Host/Hostess – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19116403
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_
_

]

Manager| WOOBAR & WET DECK – W Hong Kong – 1 Austin Road West

APPLY HERE

Job Number 19152145
Job Category Food and Beverage & Culinary
Location W Hong Kong| 1 Austin Road West| Kowloon| Hong Kong| Hong Kong
S.A.R.
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all local| state and Federal beverage and liquor
laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

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