Director – Guest Experience Operations| Asia Pacific (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19166704
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY
The Director of Guest Experience Operations is a key member of the APAC
Continent Rooms Operations team| primarily focusing on the Joint Venture
organization – Marriott x Alibaba. This position provides a well-rounded
operational leadership| specialized knowledge and skillset in mapping and
planning the hotel operations requirements| hotel associate and hotel guest
journeys to deliver the Joint Venture initiatives and Marriott Intl – China
Outbound Program.

The role will be responsible for planning| executing| deploying and
maintaining the assigned projects and programs by maximizing stakeholders’
engagement and feedback in order to drive fast adoption within a guided time
frame. Additionally| the incumbent should possess strong knowledge and ability
to understand the various work applications within Marriott International
systems (such as PMS| Empower Reservations| Loyalty programs| GXP and Mobile
app) and Marriott brand standards.

The Director-Guest Experience Operations will partner| not limited to| with
BMSC Project services| Global Operations| Continent Operations| iT| Finance|
Reservations| Joint venture organization| and co-create| develop and execute
strategies and project plans. The position must understand the complexities of
the matrixed organization and have a passion to manage new projects| pilots|
proof of concepts| cross-functional projects/discipline work and any large
scale launches by working closely and collaboratively with all key
stakeholders and ensure processes and/or features are defined and delivered in
a timely manner.

The Director will have expertise in one of the following discipline areas:
Rooms operations| iT-Rooms applications or general hotel operations in a
purple band position currently. Key accountabilities will include| and not
limited to| serving as the operational content leader in new and/or existing
projects and initiatives.

EXPECTED CONTRIBUTIONS

Provide overall hotel operational directions| guidelines and support to the JV team| ensuring organizational alignment to the brand| discipline and business priorities| when planning for programs| projects and initiatives to be launched in the hotels of APAC continent.
Act as the Rooms subject matter expert to the JV project stakeholders and
provides technical and business expertise to assist properties in achieving
optimum performance with each program/project that is launched.
Accountable for driving consistent execution of all JV initiatives at our
hotels| troubleshooting issues| and providing a feedback loop to the Continent
Rooms Operations and JV teams to ensure continuous improvements.
Acts as the APAC subject matter expert regarding delivery of superior
associate and guest experiences in Rooms Operations. Fully well-versed with
Rooms Operations procedures| front office financial processes and Brand
Standards requirements.
Identify business| economic trends| competitive intelligence| both within and
outside of our industry| to drive the best-in-class| innovative Rooms
operations and Guest Experience standards as well as business opportunities or
risks in relations to the JV and/or China Outbound Program developments.
Leads or actively supports the development of new processes that drive
excellence in rooms operations and the guest experience.

Facilitate and activate the APAC Rooms and Guest Experience standards when delivering the JV/China Outbound Program proof of concepts or initiatives.
Lead and develop execution of discipline-specific training contents for
JV/China Outbound projects and initiatives.

Leverage vendor relationships for opportunities to improve product quality| service delivery| and enhanced training platforms.
Able to provide clear| concise and compelling power-point presentations or
execution memos| with well written executive summary as well as detailed
contents or work plans| as needed.
Business travel will be required as needed.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:

Minimum of 8+ years of progressively responsible work experience in Rooms / Hotels leading room’s disciplines. Executive Committee experience preferred. Multiple-time Department Head positions with various functional section may apply too. Luxury and/or Full-Service hotels; cross-brand experience is valued. Pre-Opening experience is a bonus.

Proven track record of implementing rooms and guest experience initiatives and programs with sustained performance. Experience developing and implementing new concepts preferred.
Proven track record of leading complex rooms operations with positive
performance in balanced scorecard results.

High level of specialized knowledge and skills with Front Office| Club lounge operations| Guest Services| Reservations| Loyalty| AYS and Housekeeping functional departments.

Must have strong knowledge in areas related to all Rooms operations| SOPs and financial operational procedures.

Ability to operate in a matrix| relationship-based organization. Solid ability to manage multiple key stakeholders.

Possess excellent project management skills and ability to independently manage multiple projects and competing priorities in a timely manner and deliver time-sensitive projects. Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

Ability to provide problem-solving and leverage resources to optimize department capabilities. Strong analytical skills to ground decision making and problem solving.

Ability to manage a balance between creative innovation and operational feasibility.

Must be a quick learner| self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.

Possess strong oral and written communication skills| excellent interpersonal skills; able to collaborate effectively with General Managers| Executive Committee Members| Key Stakeholders from global headquarters and key stakeholders from other continents. Generally| have ability to positively influences without direct authority.

Possess confidence and ability to present to large and executive level audience.

Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

Working experiences in Asia Pacific| particularly in Mainland China is desired.

Mandarin-speaking| writing and reading| other than English| is a requirement for this role.

EDUCATION AND PROFESSIONAL CERTIFICATION:

Bachelors Degree in Hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

MANAGEMENT COMPETENCIES
Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Operations Execution-The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.).

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Assistant Front Office Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 20016375
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

Degree or High Diploma in hospitality management or related disciplines

Minimum 4 years of experience in the guest services| front desk or related professional area

Good command of written and conversational English| Cantonese and Mandarin would be preferred

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees| absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open| collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk
Goals

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Handles complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product| service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program| communicating and ensuring the process.

Ensures compliance with all Front Office policies| standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone| in written form| e-mail| or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

_

At Your Service Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168451
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the successful functioning of the department. Major
responsibility of the department is to receive all in-house and outside
telephone calls and process requests professionally and correctly. This
includes taking room service orders| receiving and processing all requests for
additional items| directions| correcting any issues and| if necessary|
forwarding calls on to appropriate areas. The Manager needs to ensure the
agents’ information is thorough and up-to-date. Accountable for tracking all
guest requests and issues to use as process improvement tool. Strives to
continually improve guest and employee satisfaction while maximizing the
financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the PBX| guest services|
front desk| or related professional area| at least 2 years in managerial
position.

OR

• Degree from an accredited university in Hotel and Restaurant Management|
Hospitality| Business Administration| or related major; 8 years experience in
the PBX| guest services| front desk| or related professional area| at least 2
years in managerial position.

Excellent written and conversational skills in English| Cantonese and Putonghua is a must.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt| friendly| and attentive
service.

• Supervises AYS agents and runners to ensure prompt and complete resolution
of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and
requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Assists in recruitment| hiring| training| and orientation of department
personnel.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and
that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g.| front office supervisor meetings| operations
meetings| forecast meetings| monthly department meetings| sales strategy| pre-
con meetings).

_

At Your Service Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168451
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the successful functioning of the department. Major
responsibility of the department is to receive all in-house and outside
telephone calls and process requests professionally and correctly. This
includes taking room service orders| receiving and processing all requests for
additional items| directions| correcting any issues and| if necessary|
forwarding calls on to appropriate areas. The Manager needs to ensure the
agents’ information is thorough and up-to-date. Accountable for tracking all
guest requests and issues to use as process improvement tool. Strives to
continually improve guest and employee satisfaction while maximizing the
financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the PBX| guest services|
front desk| or related professional area| at least 2 years in managerial
position.

OR

• Degree from an accredited university in Hotel and Restaurant Management|
Hospitality| Business Administration| or related major; 8 years experience in
the PBX| guest services| front desk| or related professional area| at least 2
years in managerial position.

Excellent written and conversational skills in English| Cantonese and Putonghua is a must.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt| friendly| and attentive
service.

• Supervises AYS agents and runners to ensure prompt and complete resolution
of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and
requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Assists in recruitment| hiring| training| and orientation of department
personnel.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and
that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g.| front office supervisor meetings| operations
meetings| forecast meetings| monthly department meetings| sales strategy| pre-
con meetings).

_

At Your Service Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168451
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the successful functioning of the department. Major
responsibility of the department is to receive all in-house and outside
telephone calls and process requests professionally and correctly. This
includes taking room service orders| receiving and processing all requests for
additional items| directions| correcting any issues and| if necessary|
forwarding calls on to appropriate areas. The Manager needs to ensure the
agents’ information is thorough and up-to-date. Accountable for tracking all
guest requests and issues to use as process improvement tool. Strives to
continually improve guest and employee satisfaction while maximizing the
financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the PBX| guest services|
front desk| or related professional area| at least 2 years in managerial
position.

OR

• Degree from an accredited university in Hotel and Restaurant Management|
Hospitality| Business Administration| or related major; 8 years experience in
the PBX| guest services| front desk| or related professional area| at least 2
years in managerial position.

Excellent written and conversational skills in English| Cantonese and Putonghua is a must.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt| friendly| and attentive
service.

• Supervises AYS agents and runners to ensure prompt and complete resolution
of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and
requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees|
absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Assists in recruitment| hiring| training| and orientation of department
personnel.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and
that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g.| front office supervisor meetings| operations
meetings| forecast meetings| monthly department meetings| sales strategy| pre-
con meetings).

_

Host/Hostess – French Restaurant – The St. Regis Hong Kong – 1 Harbour Drive

APPLY HERE

Job Number 20003409
Job Category Food and Beverage & Culinary
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a
clean| available table; pulling out chairs; placing clean/current menu in
front of guest| etc. Guide guests through the dining rooms and provide any
needed assistance. Move and arrange tables| chairs| and settings and organize
seating for groups with special needs. Ensure place settings are appropriate
and each guest has a napkin| clean silverware| and any other item that is part
of the standard place setting. Check menus to ensure they are current| clean|
plentiful| and wrinkle-free. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Lead Hostess – Chinese Restaurant – The St. Regis Hong Kong – 1 Harbour Drive

APPLY HERE

Job Number 20001938
Job Category Food and Beverage & Culinary
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Answer phones| take dining reservations| and enter diner information into
reservation system. Maintain wait list and quote accurate wait time. Make
appropriate seating decisions using station rotation chart. Organize seating
for large and special needs groups. Greet guests and determine the number in
their party. Seat guests by finding a clean| available table; pulling out
chairs; placing clean/current menu in front of guest| etc. Guide guests
through the dining rooms and provide any needed assistance. Ensure place
settings are appropriate and each guest has a napkin| clean silverware| and
any other item that is part of the standard place setting. Maintain
cleanliness of work areas throughout the day. Monitor dining rooms for seating
availability| service| and safety. Communicate with guests and other employees
to meet guest needs and ensure staff is working together as a team. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; and serve as a role
model.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Bartender – W Hong Kong – 1 Austin Road West

APPLY HERE

Job Number 20012070
Job Category Food and Beverage & Culinary
Location W Hong Kong| 1 Austin Road West| Kowloon| Hong Kong| Hong Kong
S.A.R.
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

See where your journey can take you. At Marriott International| we believe in
seizing opportunities and making your own adventure. A world of opportunity
pulls up to your bar with every guest you meet – and you never know who might
show up next. That big world also extends to our global| diverse family of
associates. Like most families| we’re a group of unique individuals who bring
different strengths| styles| personalities and interests to the table. And
this makes every single day a new discovery. So| we ask| where will your
journey take you?

The impact you’ll make

You are a bright mixologist who is always on the lookout for new beverage
trends. When you are behind the bar| you create an energy that is both
welcoming and exciting. You take pride in offering our guests a diverse and
seasonally-inspired beverage menu| a warm conversation| and helpful
suggestions. When you shine| our guests will look forward to relaxing with you
after a long day.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

What you’ll do

Welcome guests
Attend to tables
Open and serve wine/champagne
Prepare garnishes
Stock ice| glassware and paper supplies
Set up and maintain cleanliness of bar area
Process all payment methods and complete cashier reports

What we’re looking for

Great storytelling skills
Positive outlook and outgoing personality
Previous bartending experience is a big plus.

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a beverage enthusiast. And with us| you|ll get to both refine and
showcase your craft of creating cocktails. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Bar Captain – W Hong Kong – 1 Austin Road West

APPLY HERE

Job Number 20012067
Job Category Food and Beverage & Culinary
Location W Hong Kong| 1 Austin Road West| Kowloon| Hong Kong| Hong Kong
S.A.R.
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Answer guest questions or concerns regarding the origin| vintage| and style of
various wines. Check quality and quantity of all stock and supplies.
Requisition all supplies. Perform bottle-for-bottle liquor restock.
Communicate last call at designated closing time. Prepare drink orders for
guests according to specified recipes using measuring systems. Issue| open|
and serve wine/champagne bottles. Count bank at end of shift| complete
designated cashier reports| resolve any discrepancies| drop off receipts| and
secure bank. Obtain change required for expected business level| and keeping
bank secure at all times. Secure liquors| beers| wines| coolers| cabinets| and
storage areas. Anticipate and communicate replenishment needs promptly. Ensure
staff is working together as a team. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move over sloping| uneven| or slippery surfaces
and steps. Move up and down stairs and/or service ramps. Welcome and
acknowledge all guests according to company standards. Speak with others using
clear and professional language| and answer telephones using appropriate
etiquette. Listen and respond appropriately to the concerns of other
employees. Speak with others using clear and professional language. Perform
other reasonable job duties as requested by Supervisors.

_

Temporary Server – Man Ho – Hong Kong SkyCity Marriott Hotel – 1 Sky City Road East

APPLY HERE

Job Number 20010519
Job Category Food and Beverage & Culinary
Location Hong Kong SkyCity Marriott Hotel| 1 Sky City Road East| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_