Loss Prevention Manager – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20021922
Job Category Loss Prevention & Security
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Manages the daily functions of the department to ensure protection of property
assets| employees| guests and property. Maintains logs| certifications and
documents required by law and Standard Operating Procedures. Trains staff in
established emergency procedures and implements accident and fire prevention
procedures. Position focuses on ensuring guest and employee satisfaction while
achieving the operating budget.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.

Core Work Activities

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention
programs and emergency preparedness.

• Conducts hazard and risk assessments at the property to include quarterly
OSHA/SAFETY audits| incident tracking| and the hazard abatement process.

• Develops detailed |shut down| procedures for the property to ensure that all
areas are secured at the appropriate times.

• Comply with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all cctv equipment| alarmed doors| and
duress alarms to ensure that they are fully functional.

• Incorporate into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.

• Follow Duty of Care process for the protection of guests and employees.

• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Monitors all unusual activities in and around the property that would impair
the well being of guests and employees.

• Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial & follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
responsibilities.

• Oversees and guides the efforts of the Accident Prevention Committee.

• Oversees first aid program for guests and employees.

• Oversees the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Emphasizes teamwork| close working relationships with other departments and
assertive hospitality to serve as a deterrent to crime.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives and peers on relevant information in a
timely manner.

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Loss Prevention Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168446
Job Category Loss Prevention & Security
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists the Director of Security in managing security operations on a daily
basis. Areas of responsibilities include the protection and safety of property
assets| employees| guests and property| accident and fire prevention and
response. Ensures the continuous protection of guests| employees and hotel
assets. Maintains logs| certifications and documents required by law and
Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the security/loss
prevention or related professional area| at least 2 years of managerial
position in hotel industry.

OR

• Degree from an accredited university in Criminal Justice or related major; 8
year experience in the security/loss prevention or related professional area|
at least 2 years of managerial position in hotel industry.

Excellent written and conversational skills in English & Cantonese| Putonghua would be an advantage.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper
management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Complies with all Corporate Security safety and security management
guidelines and procedures.

• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Inspects all security equipment and ensures it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Completes disciplinary procedures and documentation according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meets quality standards and customer expectations on a daily basis.

• Provides services that are above and beyond for customer satisfaction and
retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Provides guidance in setting health and safety policies and standards.

• Coordinates with Event Sales for VIP escort and media control for large
events.

_

Loss Prevention Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168446
Job Category Loss Prevention & Security
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists the Director of Security in managing security operations on a daily
basis. Areas of responsibilities include the protection and safety of property
assets| employees| guests and property| accident and fire prevention and
response. Ensures the continuous protection of guests| employees and hotel
assets. Maintains logs| certifications and documents required by law and
Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the security/loss
prevention or related professional area| at least 2 years of managerial
position in hotel industry.

OR

• Degree from an accredited university in Criminal Justice or related major; 8
year experience in the security/loss prevention or related professional area|
at least 2 years of managerial position in hotel industry.

Excellent written and conversational skills in English & Cantonese| Putonghua would be an advantage.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper
management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Complies with all Corporate Security safety and security management
guidelines and procedures.

• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Inspects all security equipment and ensures it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Completes disciplinary procedures and documentation according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meets quality standards and customer expectations on a daily basis.

• Provides services that are above and beyond for customer satisfaction and
retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Provides guidance in setting health and safety policies and standards.

• Coordinates with Event Sales for VIP escort and media control for large
events.

_

Loss Prevention Manager – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20021922
Job Category Loss Prevention & Security
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Manages the daily functions of the department to ensure protection of property
assets| employees| guests and property. Maintains logs| certifications and
documents required by law and Standard Operating Procedures. Trains staff in
established emergency procedures and implements accident and fire prevention
procedures. Position focuses on ensuring guest and employee satisfaction while
achieving the operating budget.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.

Core Work Activities

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention
programs and emergency preparedness.

• Conducts hazard and risk assessments at the property to include quarterly
OSHA/SAFETY audits| incident tracking| and the hazard abatement process.

• Develops detailed |shut down| procedures for the property to ensure that all
areas are secured at the appropriate times.

• Comply with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all cctv equipment| alarmed doors| and
duress alarms to ensure that they are fully functional.

• Incorporate into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.

• Follow Duty of Care process for the protection of guests and employees.

• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Monitors all unusual activities in and around the property that would impair
the well being of guests and employees.

• Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial & follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
responsibilities.

• Oversees and guides the efforts of the Accident Prevention Committee.

• Oversees first aid program for guests and employees.

• Oversees the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Emphasizes teamwork| close working relationships with other departments and
assertive hospitality to serve as a deterrent to crime.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives and peers on relevant information in a
timely manner.

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Loss Prevention Manager – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20021922
Job Category Loss Prevention & Security
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Manages the daily functions of the department to ensure protection of property
assets| employees| guests and property. Maintains logs| certifications and
documents required by law and Standard Operating Procedures. Trains staff in
established emergency procedures and implements accident and fire prevention
procedures. Position focuses on ensuring guest and employee satisfaction while
achieving the operating budget.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.

Core Work Activities

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention
programs and emergency preparedness.

• Conducts hazard and risk assessments at the property to include quarterly
OSHA/SAFETY audits| incident tracking| and the hazard abatement process.

• Develops detailed |shut down| procedures for the property to ensure that all
areas are secured at the appropriate times.

• Comply with applicable laws and safety regulations.

• Follow proper key control guidelines in loss prevention and in the property.

• Develop a monthly checklist for all cctv equipment| alarmed doors| and
duress alarms to ensure that they are fully functional.

• Incorporate into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.

• Follow Duty of Care process for the protection of guests and employees.

• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Monitors all unusual activities in and around the property that would impair
the well being of guests and employees.

• Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial & follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
responsibilities.

• Oversees and guides the efforts of the Accident Prevention Committee.

• Oversees first aid program for guests and employees.

• Oversees the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Emphasizes teamwork| close working relationships with other departments and
assertive hospitality to serve as a deterrent to crime.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates the executives and peers on relevant information in a
timely manner.

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Loss Prevention Manager – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168446
Job Category Loss Prevention & Security
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists the Director of Security in managing security operations on a daily
basis. Areas of responsibilities include the protection and safety of property
assets| employees| guests and property| accident and fire prevention and
response. Ensures the continuous protection of guests| employees and hotel
assets. Maintains logs| certifications and documents required by law and
Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the security/loss
prevention or related professional area| at least 2 years of managerial
position in hotel industry.

OR

• Degree from an accredited university in Criminal Justice or related major; 8
year experience in the security/loss prevention or related professional area|
at least 2 years of managerial position in hotel industry.

Excellent written and conversational skills in English & Cantonese| Putonghua would be an advantage.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper
management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Complies with all Corporate Security safety and security management
guidelines and procedures.

• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Inspects all security equipment and ensures it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Completes disciplinary procedures and documentation according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meets quality standards and customer expectations on a daily basis.

• Provides services that are above and beyond for customer satisfaction and
retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Provides guidance in setting health and safety policies and standards.

• Coordinates with Event Sales for VIP escort and media control for large
events.

_

Loss Prevention Officer – Courtyard Hong Kong Sha Tin – 1 On Ping Street

APPLY HERE

Job Number 20001913
Job Category Loss Prevention & Security
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

•To protect and safeguard all hotel guests and associates| their belongings
and all hotel assets
•Respond rapidly to requests for emergency and non-emergency assistance in a
professional manner
•Understanding and full compliance with all Marriott Security Loss Prevention
and Safety Policies

Requirements

•Min. 1 year of relevant experience| preferably in hotel or service apartment
•High sense of Integrity| reliable| timely and a sense of duty
•Possession of valid Security Personnel Permit and First-aid Certificate will
be an advantage
•Fluent in Cantonese| English and Mandarin

]

Loss Prevention Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19147838
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

]

Loss Prevention Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19147838
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

]

Loss Prevention Manager – The Ritz-Carlton – Hong Kong

APPLY HERE

Job Number 19147838
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Hong Kong| International Commerce Center| Hong
Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

]