Specialist-Events 宴会厅主管 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19124425
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

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Catering & Events Manger – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 19118128
Job Category Event Management
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develop and evaluate alternatives and solutions|
solve problems| and choose a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Actively participates as a member of
a team to move the team toward the completion of goals.

Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage
everyday operations.

Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

Event Services – Have a working knowledge of standards and procedures for
proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Demonstrates ability to add| subtract| multiply|
or divide quickly| correctly| and in a way that allows one to solve work-
related issues.

Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

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