Director of Finance – Doubletree by Hilton Shenzhen Nanshan Residence

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JOB DESCRIPTION
 
A Director of Finance will lead the Finance department and associated
operations such that account management| reporting| and interdepartmental and
vendor relations are managed to optimise the hotels profitability.
What will I be doing?
As Director of Finance| you will lead the Finance department and associated
operations such that account management| reporting| and interdepartmental and
vendor relations are managed to optimise the hotels profitability.
Specifically| you will be responsible:
Ensure that Finance teams are providing month end closing and all other required management reports
Work with the Finance Managers/General/Hotel Manager to provide full and accurate forecasting and budgeting proposals within the hotel
Prepare capital reviews as required by the General/Hotel Manager and/or Accounting and Finance Departments
Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficienc

Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotel

Lead monthly finance update meetings with General Manager/Hotel tea

Comply with Hilton policies and procedures across the area| maximising performance on the Finance Balanced Scorecar

Act in accordance with fire| health and safety regulations and follow the correct procedures when required
Review regularly the balance sheets| ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
Serve your role and Team in an environmentally-conscience manner

What are we looking for?

A Director of Finance serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Relevant degree| in Finance or related business discipline| from an academic institution
Previous experience in a similar role
Organisation| planning skills and the ability to prioritise
Rigorous commitment to accuracy and detail
Negotiation and influencing skills
Effective management skills (upwards and downwards) and the willingness to coach and train others
Positive attitude and excellent communication skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of commercial business| specially as it relates to hotel management
Previous experience in the hospitality industry
Experience with the PeopleSoft system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

ADD Chef – Hilton Shenzhen Shekou

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JOB DESCRIPTION
 
A Head Chef is responsible for managing all aspects of the kitchen to deliver
an excellent Guest and Member experience while seeking customer feedback|
training staff| controlling costs| and covering all business needs
What will I be doing?
As a Head Chef| you are responsible for managing all aspects of the kitchen to
deliver an excellent Guest and Member experience. A Head Chef will also be
required to ensure that all operational| quality| and administrative functions
are carried out properly. Specifically| you will be responsible for performing
the following tasks to the highest standards:
Manage all aspects of the kitchen including operational| quality and administrative functions
Actively seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
Ensuring adequate resources are available according to business need

Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislatio

Control costs without compromising standards| improving gross profit margins and other departmental and financial target

Ensure team members have an up-to-date knowledge of menu items| special promotions| functions and event

Maintain good communication and work relationships in all hotel areas
Ensure that staffing levels are maintained to cover business demands
Ensure monthly communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the kitchen team
Comply with hotel security| fire regulations and all health and safety and food safety legislation
Ensure maintenance| hygiene and hazard issues are dealt with in a timely manner
Manage financial performance of the department so all planning is in line with hotel objectives
Ensure food control systems are adhered to so margins are on target
Regular review of all menus with Food and Beverage manager to confirm offerings are in line with market trends
Be environmentally aware

What are we looking for?

A Head Chef serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Catering experience in managerial capacity
Experience managing a kitchen and developing staff
Experience managing food costs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering a high level of customer service
Ability to work under pressure
Intermediate food hygiene qualification
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous kitchen experience in similar role
Passion for food
Knowledge of current food trends
Advance food hygiene qualification
High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Manager 宾客服务经理 – Hilton Shenzhen Shekou

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JOB DESCRIPTION
 
A Guest Service Manager supervises the Guest Service/Front Office Team to
ensure that Team Members are prepared and well-informed to deliver our Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Guest Service Manager| you will oversee the Guest Service/Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Service Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Oversee the entire Guest Service/Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Set departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwor

Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Guest Service team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Floor Supervisor/楼层主管 – Hilton Shenzhen Futian

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JOB DESCRIPTION
 
A Floor Supervisor is responsible for supervising room attendants to deliver
an excellent Guest and Member experience while monitoring housekeeping
standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor| you are responsible for supervising room attendants to
deliver an excellent Guest and Member experience. A Floor Supervisor will also
be required to assist the head housekeeper and monitor standards.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests| including VIP amenities and communicating them to the relevant team member

Routine inspection of guest bedrooms to ensure they meet standard

Achieve positive outcomes from guest queries in a timely and efficient manne

Carry out lost property procedure

Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Comply with hotel security| fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Experience in managing/supervising a team in a similar role
Experience in the hotel/cleaning industry
Good oral and written communication
Previous experience in Hosting Service (Governance)
High standards of cleanliness
Good interpersonal skills
Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following
capabilities and advantages:

Ability to work in a team
Excellent attention to detail
Positive Attitude
IT proficient
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Housekeeper 楼层服务员 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19124443
Job Category Housekeeping & Laundry
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Director of Sales – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19124439
Job Category Sales and Marketing
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Attendant-Food & Beverage 餐厅服务员 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19124434
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Specialist-Events 宴会厅主管 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19124425
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Team Lead-Restaurant 餐厅主管 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

APPLY HERE

Job Number 19124422
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Complete opening and closing duties as necessary|
including setting up necessary supplies and tools| cleaning all equipment and
areas| locking doors| etc. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests. Complete work orders
for maintenance repairs and submit to appropriate department or contact
directly for urgent repairs. Report any employee| guest| and/or vendor
incidents and accidents to management and Loss Prevention at the time of the
incident and/or accident. Communicate information to manager/supervisor by
documenting pertinent information in appropriate department. Assist management
in hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Group Sales Executive – Courtyard Hong Kong Sha Tin – 1 On Ping Street

APPLY HERE

Job Number 19122182
Job Category Reservations
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

Provide hotel reservations service

Process all reservation inquiries| bookings and customer service requests received by phone| fax| or email in an accurate and efficient manner

Input group reservations in timely manner to keep most updated room situation at all times

Follow sales techniques to maximize hotel revenue

Carry out all Reservations Office related job duties

Requirements

Hotel school graduate is preferred

1 year working experience in Reservations will be an advantage

Fluent in English| Cantonese and Mandarin

Presentable and detail-minded

Excellent telephone & customer service skills

Good organization and multi-tasking skills