Director of Sales – Hong Kong Tung Chung SH – Lot 38

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Job Number 19162571
Job Category Sales and Marketing
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Director of Services – Hong Kong Tung Chung SH – Lot 38

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Job Number 19162564
Job Category Housekeeping & Laundry
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms|
public space and employee areas are clean and well maintained. Areas of
responsibility include Housekeeping| Recreation/Health Club and| if
applicable| Laundry. Directs and works with team to successfully execute all
housekeeping operations. Strives to continually improve guest and employee
satisfaction and maximize the financial performance of the department. Ensures
that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective
communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms| public space and employee areas are cleaned according to
operating standards.

• Ensures compliance with all housekeeping policies| standards and procedures.

• Initiates and maintains an effective inspection program including rooms|
public areas| employee work and locker areas| storage areas| recreation areas|
laundry areas| garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning
supplies.

• Understands the importance of department’s operation on the overall property
financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations
to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to
achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Communicates expectations| recognizes performance| and produces desired
business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer
Review Process.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of
responsibility.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of
responsibility.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures employees are treated fairly and equitably.

_

Director| Loyalty Program & Member Experience (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 19160858
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Director of Loyalty Program & Member Experience| APAC is a key member of
the continent Digital| Loyalty| and Portfolio Marketing leadership team. This
role has responsibility for Loyalty Program Management and Member Experience.

Reporting to Senior Director| Loyalty Program & Member Experience| Buzz
Marketing and Partnerships| this role will work close collaboration with the
corporate office and leadership team within Asia Pacific| plan and execute
continent’s loyalty program and member experience in a manner that is locally
relevant and aligned with global strategy. In addition| this role is
responsible for driving loyalty program performance within the continent.

Success in this role requires strong organizational skills| strategic
thinking| and the ability to manage multiple priorities at the same time. This
position will work closely with other departments within Marriott’s Corporate
Headquarters as well as the continent office.

Overarching goals include:

Localization: Localize Marriott International’s new loyalty brand (travel program)| Marriott Bonvoy through innovation| breakthrough strategy & activation

Acquisition/Retention: Expand the penetration of MI’s loyalty program in the market through combined efforts of on property and above property channels

Engagement: Develop & execute the overall member engagement strategy to drive member experience| retention & in turn loyalty

Awareness: Drive visibility of Marriott Bonvoy through on property and above property channels in collaborations with Operations| Loyalty Marketing and other respective teams/stakeholders

Program delivery: This position will be responsible for driving acquisition| share of occupancy and the topline.

Innovation: Drive new product development to enrich Marriott Bonvoy program and brands

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university in Business Administration| Marketing| or related major

5+ years of relevant professional experience in program management| marketing strategy| digital or related function| demonstrating progressive career growth and pattern of exceptional performance.

Key experience includes:

Working with multi-disciplinary teams to achieve a common goal.

Strong ability to manage through influence rather than direct reporting relationships

Project management skills| including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions

Must have excellent relationship development and management skills with both internal and external business partners; ability to say no with defensible business rationale

Proven ability to interact and influence all levels of the organization through persuasive communication and analysis

Analytical mindset and familiarity with financial principles

Experience managing and delivering multiple projects simultaneously

Experience marketing through various channels: properties| contact centers| direct mail| email| web| social media| etc

CORE WORK ACTIVITIES

Loyalty Program Management

Accountable for program fundamentals for the continent (e.g.| economics)

Educate properties and continent-wide leaders/stakeholders on the program fundamentals

Serves as a Loyalty program champion to all continent stakeholders

Drive hotel performance on key loyalty metrics; address trends as needed

Ensure program standards compliance

Provide Owner/Franchisee support – from curation of loyalty program story| to stakeholder education| to issue resolution.

Partner with Operations and CLS to ensure delivery of member preferences on-property

Drive loyalty localization based on consumer research

Support the evolution and impact of the F&B| kids and spa loyalty experiences

Act as in-continent lead and point of deployment contact of new loyalty initiatives

Support and lead continent specific loyalty programming

Work with analytics team| develop and manage reporting to track initiatives that support organizational goals

Member Experience

Educate continent stakeholders and properties in partnership with Operations on the loyalty mindset to ensure on-property member experiences are maximized

Identify opportunities and design elevated in-hotel elite member experience / programing and standards that support impact of increased member satisfaction or behaviors

Work closely with stakeholders to support projects that touch in-hotel member experiences

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of decision making and action

Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| Operations| HR| Sales & Marketing| Finance| Revenue Management| Legal| etc) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Communications – The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding| “buy in|” and action.

Communications and Media-Knowledge of media production| communication| and dissemination techniques and methods. This includes alternative ways to inform and entertain via written| oral| and visual media.

Sales and Marketing-Knowledge of sales and marketing concepts including principles and methods for showing| promoting and selling products or services as well as marketing strategies and tactics.

Basic Competencies – Fundamental competencies required for accomplishing basic
work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Director| Connectivity| APAC(Location flexible) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 19154991
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The global distribution landscape in the lodging industry continues to expand
and become more complex. The Distribution Strategy team is charged with
identifying| developing and executing the means to drive customers to
Marriott’s lowest cost and direct channels| while optimizing the relationships
with third party channels like OTAs| Metasearch| wholesalers and travel
agencies. Marriott recognizes that our portfolio’s performance in external
intermediary channels is a key area of focus.

As a member of the Distribution Strategy team| the Director| Connectivity is a
leadership role that will serve as a Connectivity subject matter expert within
the Continent. This leader works in partnership with the Connectivity|
Infrastructure + Content and GDS| Channel Operations + Support teams. This
leader will provide guidance for specific continent needs on how to build
infrastructure| capabilities and processes to execute evolving distribution
strategies in the complex B2B and B2C intermediary segments| including but not
limited to| TMCs| Group| OTA’s| Metasearch and Wholesale. Responsibilities
include managing implementation and execution of partner interfaces|
enhancements| distribution initiatives| and escalation/resolution processes to
ensure business objectives and operational service levels are met.

CANDIDATE PROFILE

Education and Experience

Eight years’ work experience| with at least five years of relevant work experience managing complex projects and efforts to successful execution
Possess a strong understanding of third-party distribution channels and Marriott systems
Demonstrates an effective interpersonal style that contributes to a cohesive team| inspires and helps to sustain team engagement by focusing the team on its mission and importance to the organization
Strong analytical skills with the ability to identify and understands issues| problems and opportunities and the ability to obtain and compare information from a variety of sources| draw conclusions and identify a course of action
Ability to work across all levels of the organization| including senior level internal and external stakeholders
Ability to build and sustain strong business relationships by understanding stakeholder needs
Set high standards of performance for self and others; assumes responsibility and accountability for goals
4-year degree from an accredited University or equivalent work experience

CORE WORK ACTIVITIES

Managing Projects and Priorities

Serves as Connectivity Subject Matter Expert (SME) for the Continent
Provides insights into Continent’s Distribution environment and make recommendations how to support strategic distribution initiatives
Acts as a consultant for key distribution partners to educate on best practices for implementing Marriott Distribution Programs
Manage IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy
Manage pulling through core capabilities and enhancements to existing partner interfaces
Works with Director of OTA/Wholesale to activate new properties and partners while maintaining high standards of operational service levels
Work with Director Channel Operations & Support to monitor property and partner feedback| and manage escalation resolution process
Identify knowledge gaps and create a plan to educate key stake holders to better understand how distribution strategies are managed and executed in the region

Manage and conduct Human Resources activities

Interviews and hires employees.
Ensures employees are treated fairly and equitably.
Ensures that regular| ongoing communication is happening in department (e.g.| pre-shift briefings| staff meetings).
Fosters employee commitment to providing excellent service| participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations| generate innovative solutions to approach function-specific work challenges| and function as a thought leader in his or her area of expertise.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Director of Sales & Marketing – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 19147937
Job Category Sales and Marketing
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Functions as the leader of the property’s sales department and manages the
property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; At least 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Director of Front Office – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19162597
Job Category Rooms and Guest Services Operations
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for the operation and performance of the Front Office Department
and maintain the standard of services. Provide overall supervision in all
Front Office sections| from scheduling to the realization of departmental
profit that goes along with the business plan of the Hotel. Ensure complete
customer satisfaction and profitability in all these areas as well as
continuous improvement in sales.

____~~~~

CANDIDATE PROFILE

Education and Experience

• Minimum of 10 years experience in the hotel|s Front Office / Guest Relations
experience including at least 3 years in key managerial positions

and

• Degree from an accredited university in Hospitality Management| or related
major.

CORE WORK ACTIVITIES

Assist in the planning of all Rooms Department budgets and objectives.

Plan all manpower requirements according to budgets.

Plan and implement all procedures according the Marriott brand standard.

Plan and implement continuous improvement in work methods to ensure highest standards| productivity and profitability.

Organize and implement regular training programs in all Front Office areas.

Establish and maintain all Front Office standards with the approval of Resident Manager / Director of Rooms.

Organize a regular schedule of inspection in all Front Office areas.

Ensure that there are regular staff meetings and training.

Chair Front Office Departmental Meeting.

Establish and maintain high staff morale.

Act as a coordinator between all Front Office sections.

Approve and sign all purchase requests for all Front Office areas.

Keep the room utilization rate to the maximum.

Ensure that Front Office is kept clean and tidy at all times.

Be fully aware of the Hotel’s emergency procedures.

Assist Guest Relations Manager in handling special VIPs.

Carry out any further duties as and when required by management.

Ensure that all budgets are met.

Investigate and follow up on guest comments| complaints or requests stated in Guest Satisfaction Survey or communicated to the Assistant Front Office Manager/Front Office Manager at any given time by guests or management.

Take appropriate action to correct any associate misbehavior towards our guests.

Monitor and evaluate associate’s performance and implement in accordance| training to ensure high level of “Service Excellence”

At the end of the shift| Cashier will reconcile the float balance| obtain reimbursement from an authorized Manager| and lock the cash bank into the safe box after cashier shift closing is completed.

Verify House Bank Funds amount each time being assigned House Bank Funds.

Return the House Bank Funds to General Cashier before departing upon resignation and termination from the hotel.

_

Director of Marketing Communications – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19162577
Job Category Sales and Marketing
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Director of Marketing Communications is responsible for the planning|
direction| control| and coordination of all communication activities| with an
emphasis on public relations. Promotes and maintains good communications in
order to enhance the prestigious image of the hotel and by doing so
contributes to the revenues of the hotel.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Marketing Communications Activities

• Develops an annual communications plan with specific goals and budgets as
outlined in the hotel|s marketing plan/communications manual. Prepares working
plans to achieve goals and ensures the communications team is fully briefed on
goals and progress.

• Compares actual achievements against goals on a regular basis and takes
corrective action.

• Assists the DOSM in the planning of all mailing activities| and oversees
their execution.

• Ensures that the corporate ID manual is kept up-to-date and implemented as
appropriate.

• Prepares on a timely basis the monthly sales & marketing “communications”
report.

• Supervises and directs photography for advertising| collateral and public
relations purposes in liaison with the DOSM| the advertising agency and the
field marketing department at corporate office.

• Ensures the department has a comprehensive master slide/photo/CD library for
all advertising| collateral and public relations activities| and regularly
sends these to corporate office for the image library.

• Supervises operations of the in-house art department.

• Monitors activities of competitor hotels and trends within the industry.

Managing Public Relations Activities

• Acts as official spokesperson for the hotel when appropriate and responds to
all media requests within 24 hours.

• Compiles and maintains a comprehensive list of media contacts and manages
them as per the media account management system. Delegates assigned accounts
to communications staff as appropriate but takes full responsibility for the
key media by maintaining and developing close relationships

• Prepares press releases for appropriate targeted media| locally| regionally
and internationally.

• Works closely with the corporate and international press offices on
developing story angles.

• Plays a key role in community and government relations as well as VIP
handling.

• Secures opportunities| directs and attends hotel sponsored events| and
develops targeted partner relationships.

• Creates and organizes press promotional activities.

• Participates in the press events/trips organized by the regional PR offices
as required.

• Conducts press blitzes when appropriate.

• Ensures press kit information is comprehensive and kept up-to-date.

Managing Advertising Activities

• Works with the DOSM and advertising agency on the rooms and food & beverage
tactical advertising campaigns| creative and media plans.

• Maximizes advertising budget by ensuring that the hotel|s creative message
and media activities are consistent with the advertising of sister hotels and
the company group advertising.

• Ensures that the advertising creative is in synergy with the company|
projecting a consistent and quality message.

• Reviews the hotel|s market segmentation and other appropriate marketing
reports to ensure that the media scheduling matches those segments.

• Monitors and maintains media schedules as well as prompt settlement of
accounts.

Managing Direct Marketing Activities

• Takes an integrated approach to DM activities| ensuring a consistent and
quality image is projected.

• Assists the DOSM in the planning| implementation and tracking of electronic
marketing activities.

• Maintains budget control.

Manages Collateral

• Coordinates and executes production of all printed materials| with
assistance of advertising agencies| following the specifications stipulated in
the corporate ID manual.

• Ensures hotel information is updated regularly on the internet/intranet.

• Supervises the production and quality of all displays and temporary signage
in hotel public areas.

• Supervises and budgets for quality gift items as appropriate. Ensures
correct usage of hotel logo on gift items as stipulated in corporate ID
manual.

• Supervises the in-house graphic designer and/or print shop.

_

Vice President| Communications| Asia Pacific – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20000267
Job Category Public Relations & Communications
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Vice President| Communications – Asia Pacific is responsible for
developing and executing strategic media relations and communication plans for
the Marriott International portfolio of brands in the Asia Pacific continent
and related communication plans for the Asia Pacific Executive Leadership
team.

As Marriott International continues aggressive growth| the VP of
Communications is a key position focused on achieving positive awareness for
the company in the Asia Pacific continent; promoting brand distinction|
portfolio power and growth; reaching new / younger customer segments; and
building Marriott’s corporate reputation. This position will play an important
role in fully integrating media relations into the continent sales and
marketing strategy| Social Impact strategy as well as operations and regional
development goals and also activating individual brand strategies and
initiatives in the continent.

The VP| Communications Asia Pacific will oversee management of internal and
external media relations resources| be responsible for interfacing with and
developing relationships with key media in the continent and have direct line
management/responsibility for the continent Communications team. This position
is a key liaison with the Global Communications & Public Affairs department
and partners closely with the Corporate Communications| Media Relations| and
Social Impact teams. This position will also collaborate| be closely aligned|
and provide ongoing strategic continent communications support to the Global
Brand| Buzz Marketing and Consumer Public Relations Corporate office
departments in the Asia Pacific Continent| this position will partner with the
Continent Brand| Sales| Digital| Loyalty| Partnership and Portfolio Marketing
leads| as well as collaborate with Operations and HR departments to support
key Continent initiatives.

SCOPE
• The position will need to direct media relations in support of all Consumer
Operations functions| luxury and lifestyle and premium and select brands
within the Asia Pacific continent
• Number of direct reports: 5
• Control or influence budget (Y or N): Yes — control

BUSINESS CONTEXT
• As the footprint of hotels expands| it is essential to build broad awareness
for the full Marriott portfolio| corporate reputation and culture to help
develop brand loyalty and to attract talent.
• The position will serve as a key internal communications liaison with the
company’s Internal Communications function at Corporate to ensure pull through
of enterprise-wide communications initiatives and messaging in key
communications channels| speeches and other venues.
• The position will support Global and Continent Brand and Marketing
initiatives and Loyalty/promotions to drive awareness and revenue.
• The position will be based in Hong Kong.

CANDIDATE PROFILE
Education and Experience Required
• B.A.| or equivalent in Public Relations / Communications / Marketing
• 7 to 10 years of senior level media or public relations| marketing
communications and corporate communications experience| preferably within the
travel / hospitality sector
Experience Preferred
• Strong knowledge of hospitality industry
• Demonstrated ability to manage the interests and demands of multiple
stakeholders
• Regional working experience with some language skills preferred

CORE WORK ACTIVITIES

Balanced Scorecard Results: Develops strategies and executes initiatives to
drive customer awareness| financial results| guest satisfaction and market
share.
• Drive revenue and improve profitability through communications initiatives
that drive increased awareness and generate bookings.
• Lead APAC media relations efforts for the region to drive awareness|
preference and long-term customer loyalty.
• Drive associate satisfaction by providing public relations resources and
training.
• Develop effective partnerships with properties to provide public relations
resources that help to create value for both owners and Marriott
International.
• Create programs that generate publicity and enhance the guest experience.
• Utilize a thorough understanding of the lodging business (hotel operation|
industry drivers| challenges| competitors| MI’s position in the global
marketplace) and cutting edge public and media relations trends to unveil
opportunities for growth and increased market share.
• Leverage public relations to attract owners / developers and help achieve
growth goals.

Public Relations Planning
• Collaborate with Continent Leadership VPs| and the Chief Sales and Marketing
Officer to set direction for public relations programs including the
development and implementation of annual comprehensive public relations and
media relations plan and calendar to support the business objectives of the
region.
• The position will lead the APAC continent’s PR| media relations| and
Communications strategy and play a key role as a public relations liaison
between the company’s Global Brand| and Consumer PR teams and the Continent’s
Brand| Marketing and Public Relations teams to align global strategies and
pull through brand and portfolio initiatives into the continent.
• Align and fully leverage appropriate programs and initiatives — including
corporate news| brand campaigns and community relations programs.
• Direct public relations in support of all luxury and lifestyle and premium
and select brands within the continent
• Support and direct CSR Manager to develop a robust Social Impact program.
Support the program with a comprehensive PR strategy and plan. Liaison with
Corporate Social Impact team and align objectives with Serve 360 goals.
• Ability to identity trends and uncover publicity worthy stories from a
portfolio of hotels.
• Manage and provide direction to public relations agencies to result in
increased/targeted PR
• Provide feedback to brand/corporate PR in regard to key initiatives and
objectives for the APAC continent.

Media Relations
• Cultivate relationships with targeted media outlets to generate positive
media coverage| elevate brand awareness and preference to achieve coverage in
high-end lifestyle| consumer travel| business news| travel| hotel trade| and
online/blogger media.
• Partner and align with the Corporate Media Relations team to establish pull-
through via APAC messaging and ensure alignment to overall Corporate
messaging.
• Work with targeted media to generate hotel visits including coordination of
press trips.
• Uses creative selling abilities to obtain maximum media exposure.
• Secure media interviews for senior executives to increase
visibility/leadership position in the region and support with Executive
profiling.
• Monitor and measure results| including media impressions and value via
monthly status reports and competitive monitoring updates.

Cluster/Hotel PR Support
• Guide and mentor on property or above property PR professionals.
• Conduct public relations training and provide resource materials| tools and
templates with a focus on compliance brand PR guidelines/initiatives and
creative PR strategies.
• Develops and manages relationships with hotel PR directors/managers|
providing them with opportunities for media exposure.
• Assists clusters| opening and key priority hotels in the development of PR
messaging/press materials.
• Consults with new hotels on pre-opening public relations including grand
opening event management.
• Team with field marketing and sales to maximize messaging pull-through|
including participation in trade shows.
• Share news from Continent with internal communications teams at corporate.

Internal Communications
• The position will serve as a key APAC internal communications liaison with
the company’s Corporate Internal Communications function to ensure pull
through of enterprise-wide communications initiatives and messaging in key
communications channels| speeches and other venues.

Social Media
• Develop social media PR initiatives to drive outreach to online communities
and influencers.
• Create awareness building opportunities utilizing search engine optimization
to drive traffic to Marriott.com channels throughout the APAC continent.

Development Support
• Work with development to announce new hotels in the continent including
writing of press releases and pitching to media.
• Leverage hotel openings to create awareness for Marriott’s growth| diverse
portfolio of brands and leadership in the continent

Crisis Communications/Issues Management
• Manage crisis issues| including assisting individual properties and serving
as the region’s crisis communications lead. Liaison with Crisis function
within Corporate Media Relations team.

Special Events
• Manage special event activities including grand openings| press conferences|
media briefings and press trips.
• Support brand “halo” hotel grand openings.
• Draft talking points/speeches for CSMO and Continent Executives
participating in special events.

MANAGEMENT COMPETENCIES
Leadership
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Leading Through Vision and Values – Keeps the organization|s vision and
values at the forefront of employee decision making and action.
• Managing Change – Initiates and/or manages the change process and energizes
it on an ongoing basis| taking steps to remove barriers or accelerate its
pace; serves as role model for how to handle change by maintaining composure
and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.
• Strategy Development – Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential for
producing positive results; ensures successful preparation and execution of
business plans through effective planning| organizing| and on-going evaluation
processes.

Managing Execution
• Building a Successful Team – Uses an effective interpersonal style to build
a cohesive team; inspires and sustains team cohesion and engagement by
focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans
designed to maximize customer satisfaction| profitability| and market share
through effective planning| organizing| and on-going evaluation processes.
• Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

Building Relationships
• Customer Relationships – Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.
• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.
• Strategic Partnerships – Develops collaborative relationships with fellow
employees and business partners by making them feel valued| appreciated| and
included; explores partnership opportunities with other people in and outside
the organization; influences and leverages corporate and continental shared
services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance|
Revenue Management) to achieve objectives; maintains effective external
relations with government| business and industry in respective countries;
performs effectively as a liaison between locations| disciplines| and
corporate to ensure needed resources are received and corporate strategies are
understood and executed.

Generating Talent and Organizational Capability
• Developing Others – Plans and supports the development of others’ skills and
capabilities so that they can fulfill current or future job/role
responsibilities more effectively; provides high visibility to individuals
with potential; offers challenging assignments that build confidence and
credibility and provides such individuals with a personal vision for their
future.
• Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

Learning and Applying Professional Expertise
• Business Acumen – Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach business and
administrative challenges.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
o Demonstrates working knowledge of discipline-specific systems| tools| and
business practices.
• Continuous Learning – Actively identifies new areas for learning; regularly
creates and takes advantage of learning opportunities; uses newly gained
knowledge and skill on the job and learns through their application.
• Strategy Knowledge – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage business
operations and generate innovative solutions to approach function-specific
strategic work challenges.

Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.
• Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).
• Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that allows one to solve work-related issues.
• Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work
related documents.
• Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Additional Competencies
• Skill and proven experience in creating strategic public relations and media
campaigns
• Strong knowledge of brand public relations with skills in media relations|
press writing| special events| speech writing
• Ability to foster relationships with media resulting in positive press
coverage – print| electronic| social media
• Leadership skills in multiple team environments
• Strategic and creative thinker with the ability to thrive in fast-paced
environment
• Ability to build confidence| influence| and promote ideas to diverse
constituencies (i.e. Media| Marriott Continent teams| corporate headquarters
staff| hotel management| franchisee/owners representatives| public relations
agencies| etc.)
• Ability to make compelling presentations
• Excellent written| verbal| and listening skills
• Excellent organizational skills and attention to detail
• Excellent skills in event planning and implementation
• High energy and enthusiasm
• Ability to successfully handle many diverse projects and constituencies
simultaneously
• Crisis communications experience
• Ability to travel internationally

_

Director of Event Booking Centre – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168443
Job Category Sales and Marketing
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Functions as the leader the segmented sales effort (e.g.| group| transient|
association| corporate| etc.) and responsible for implementing the segment
sales strategy and achieving revenue goals for properties within region. Leads
and manages all day-to-day activities related to the sales functions for
properties within region with a focus on building long-term| value-based
customer relationships that enable achievement of property sales objectives.
Achieves personal booking goals and makes recommendations on booking goals of
direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Works with sales leaders from properties within region to ensure
understanding of sales strategy and effective implementation of this strategy
for the segment.

• Develops| implements and sustains aggressive solicitation program focused on
increasing business.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members for properties within
region.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve financial room and catering goals for each property.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Ensures that a customer recognition program is in effect throughout Sales.

• Executes and supports the company’s customer service standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of each property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with on and off-property sales channels to ensure the
property needs are being achieved and the sales efforts are complementary| not
duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Develops| implements and maintains a departmental orientation program for
employees to receive the appropriate new hire training to successfully perform
their job.

• Utilizes all available on the job training tools for employees.

_

Director – Guest Experience Operations| Asia Pacific (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19166704
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY
The Director of Guest Experience Operations is a key member of the APAC
Continent Rooms Operations team| primarily focusing on the Joint Venture
organization – Marriott x Alibaba. This position provides a well-rounded
operational leadership| specialized knowledge and skillset in mapping and
planning the hotel operations requirements| hotel associate and hotel guest
journeys to deliver the Joint Venture initiatives and Marriott Intl – China
Outbound Program.

The role will be responsible for planning| executing| deploying and
maintaining the assigned projects and programs by maximizing stakeholders’
engagement and feedback in order to drive fast adoption within a guided time
frame. Additionally| the incumbent should possess strong knowledge and ability
to understand the various work applications within Marriott International
systems (such as PMS| Empower Reservations| Loyalty programs| GXP and Mobile
app) and Marriott brand standards.

The Director-Guest Experience Operations will partner| not limited to| with
BMSC Project services| Global Operations| Continent Operations| iT| Finance|
Reservations| Joint venture organization| and co-create| develop and execute
strategies and project plans. The position must understand the complexities of
the matrixed organization and have a passion to manage new projects| pilots|
proof of concepts| cross-functional projects/discipline work and any large
scale launches by working closely and collaboratively with all key
stakeholders and ensure processes and/or features are defined and delivered in
a timely manner.

The Director will have expertise in one of the following discipline areas:
Rooms operations| iT-Rooms applications or general hotel operations in a
purple band position currently. Key accountabilities will include| and not
limited to| serving as the operational content leader in new and/or existing
projects and initiatives.

EXPECTED CONTRIBUTIONS

Provide overall hotel operational directions| guidelines and support to the JV team| ensuring organizational alignment to the brand| discipline and business priorities| when planning for programs| projects and initiatives to be launched in the hotels of APAC continent.
Act as the Rooms subject matter expert to the JV project stakeholders and
provides technical and business expertise to assist properties in achieving
optimum performance with each program/project that is launched.
Accountable for driving consistent execution of all JV initiatives at our
hotels| troubleshooting issues| and providing a feedback loop to the Continent
Rooms Operations and JV teams to ensure continuous improvements.
Acts as the APAC subject matter expert regarding delivery of superior
associate and guest experiences in Rooms Operations. Fully well-versed with
Rooms Operations procedures| front office financial processes and Brand
Standards requirements.
Identify business| economic trends| competitive intelligence| both within and
outside of our industry| to drive the best-in-class| innovative Rooms
operations and Guest Experience standards as well as business opportunities or
risks in relations to the JV and/or China Outbound Program developments.
Leads or actively supports the development of new processes that drive
excellence in rooms operations and the guest experience.

Facilitate and activate the APAC Rooms and Guest Experience standards when delivering the JV/China Outbound Program proof of concepts or initiatives.
Lead and develop execution of discipline-specific training contents for
JV/China Outbound projects and initiatives.

Leverage vendor relationships for opportunities to improve product quality| service delivery| and enhanced training platforms.
Able to provide clear| concise and compelling power-point presentations or
execution memos| with well written executive summary as well as detailed
contents or work plans| as needed.
Business travel will be required as needed.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:

Minimum of 8+ years of progressively responsible work experience in Rooms / Hotels leading room’s disciplines. Executive Committee experience preferred. Multiple-time Department Head positions with various functional section may apply too. Luxury and/or Full-Service hotels; cross-brand experience is valued. Pre-Opening experience is a bonus.

Proven track record of implementing rooms and guest experience initiatives and programs with sustained performance. Experience developing and implementing new concepts preferred.
Proven track record of leading complex rooms operations with positive
performance in balanced scorecard results.

High level of specialized knowledge and skills with Front Office| Club lounge operations| Guest Services| Reservations| Loyalty| AYS and Housekeeping functional departments.

Must have strong knowledge in areas related to all Rooms operations| SOPs and financial operational procedures.

Ability to operate in a matrix| relationship-based organization. Solid ability to manage multiple key stakeholders.

Possess excellent project management skills and ability to independently manage multiple projects and competing priorities in a timely manner and deliver time-sensitive projects. Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

Ability to provide problem-solving and leverage resources to optimize department capabilities. Strong analytical skills to ground decision making and problem solving.

Ability to manage a balance between creative innovation and operational feasibility.

Must be a quick learner| self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.

Possess strong oral and written communication skills| excellent interpersonal skills; able to collaborate effectively with General Managers| Executive Committee Members| Key Stakeholders from global headquarters and key stakeholders from other continents. Generally| have ability to positively influences without direct authority.

Possess confidence and ability to present to large and executive level audience.

Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

Working experiences in Asia Pacific| particularly in Mainland China is desired.

Mandarin-speaking| writing and reading| other than English| is a requirement for this role.

EDUCATION AND PROFESSIONAL CERTIFICATION:

Bachelors Degree in Hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

MANAGEMENT COMPETENCIES
Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Operations Execution-The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.).

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

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