Director of Engineer 工程总监 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

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Job Number 19143110
Job Category Engineering and Facilities
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Select and order or purchase new equipment| supplies| and furnishings.

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Recommend or arrange for additional services such as painting| repair work|
renovations| and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to
create awareness of business objectives| awareness of expectations and
recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviors.

• Supervises employee|s ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

_

Director| Finance PMO & Fees Revenue – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 19098069
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

_JOB SUMMARY_

The Director| Continent Fees Revenue and Finance PMO is a key member of the
Finance team. The position will report into the Vice President| Financial
Information & Operations Analysis| Asia Pacific and will focus on leading
Integration and Finance related projects and Continent Finance Change
Management processes within the APAC Continent. Key responsibilities will
include identify| plan and locally execute project management related
initiatives that will enable a successful delivery against the strategic
priorities of Marriott International. Success in this role requires strong
organizational skills| strategic thinking| and the ability to manage multiple
priorities at the same time. This position will work closely with other
departments within Marriott’s APAC Continent| Global Finance Management teams|
Area Finance Leaders| properties| as well as with senior leadership.

_CANDIDATE PROFILE_

Education and Experience

4-year degree from an accredited university in Business Administration| Hotel and Restaurant Management| or related major
6+ years of relevant professional experience| demonstrating progressive career growth and a pattern of exceptional performance

OR

8+ years of relevant professional experience| demonstrating progressive career growth and a pattern of exceptional performance

Experience Preferred

Prior experience leading the planning and execution of strategic projects in Finance disciplines.

Prior experience in leading consulting company.

Hospitality related financial background would be advantageous.

_CORE WORK ACTIVITIES_

_
_

Financial Reporting

1. Ensure accurate calculation| validation and reporting of APAC fee revenue:

1. Monthly validation of APAC Managed & Franchised properties

2. Monthly reporting of APAC Franchised Hotels

3. Monitor| measure| and report monthly fee risks & opportunities

2. Ensure compliance with operating agreements and US GAAP – all cycles (actual| business plan| budget| forecast):

1. Coordination of the Continent revenue recognition policy.

2. Revenue Based Fee Audit for Franchise hotels

3. Manage all tools & systems related to Continent fee revenue calculation| validation & reporting

1. Continent fee reporting tools

2. Continent representative from APAC & partner with FCC for Project Train

4. Coordinate and facilitate processes across key stakeholder groups (for e.g. Compliance| Tax team| Legal| Continent reporting team| Finance Business Partners)| including form agreement language/provisions/exhibits| transaction support (including non-standard language).

Project Management & Integration Support:

1. Act as Finance PMO for Integration related projects:

1. 2019 Stabilization of post RD1

2. 2019 Productivity 2.0

3. 2019 Project Hotstats

2. Tracking| Analyzing & Reporting all Finance related projects

3. Coordinate and facilitate Continent Finance Change Management processes across key stakeholder groups including all disciplines within APAC Continent| Continent & Global Change Management team| Area Finance Leaders| Properties

Project Management Leadership:

Provide project management and analytical support for large| complex| cross-
function implementation projects. Acts as a project management leader and day-
to-day project decision maker with the following responsibilities:

Accountable to the results of the project

Provide content guidance to the project

Participate in review cycles at key milestones & provide go/no-go decision

Actively participate in strategy sessions

Contribute to strategy development

Develop and drive implementation plan

Ensure appropriate sponsorship and resourcing

Establish key milestones and approval roles

Ensure timely delivery against milestones

_MANAGEMENT COMPETENCIES_

Leadership

· Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

· Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.

· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Participates as a member of a
team to move toward the completion of common goals while fostering cohesion
and collaboration among team members.

· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources
required to set a plan of action for self and/or others; prioritizes and
arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning
opportunities to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.

o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Director of Food & Beverage – Hong Kong Ocean Park Marriott Hotel – 180 Wong Chuk Hang Road

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Job Number 19128235
Job Category Food and Beverage & Culinary
Location Hong Kong Ocean Park Marriott Hotel| 180 Wong Chuk Hang Road|
Aberdeen| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Functions as the strategic business leader of the property’s food and
beverage/culinary operation| including Restaurants/Bars| Room Service and
Banquets/Catering| where applicable. Position oversees the development and
implementation of departmental strategies and ensures implementation of the
brand service strategy and brand initiatives. The position ensures the food
and beverage/culinary operation meets the brand’s target customer needs|
ensures employee satisfaction| and focuses on growing revenues and maximizing
the financial performance of the department. Develops and implements property-
wide strategies that deliver products and services to meet or exceed the needs
and expectations of the brand’s target customer and property employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Developing and Maintaining Food and Beverage/Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage
is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and
renovations in accordance with brand business strategy.

• Works with food and beverage leadership team to determine areas of concern
and develops strategies to improve the department’s financial performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Strives to improve service performance.

Developing and Maintaining Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue goals
are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee
satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies opportunities to increase profits and create value by challenging
existing processes| encouraging innovation and driving necessary change.

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

• Establishes and maintains open| collaborative relationships with direct
reports and entire food & beverage team. Ensures direct reports do the same
for their team.

• Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Stays aware of market trends and introduces new food and beverage products
to meet or exceed customer expectations| generate increased revenue and ensure
a competitive position in the market.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Reviews findings from comment cards and guest satisfaction results with F& B
team and ensures appropriate corrective action is taken.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Empowers employees to provide excellent guest service.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Coaches and supports food & beverage leadership team to effectively manage
wages| food & beverage cost and controllable expenses (e.g.| restaurant
supplies| uniforms| etc.).

• Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Brings issues to the attention of Human Resources as necessary.

• Ensures employees are treated fairly and equitably.

• Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

_

Director| Fire Protection & Life Safety – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19091859
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a member of Fire Protection & Life Safety (FLS)| is responsible for
insuring compliance of fire protection standards for all Lodging Brands and
products in Asia Pacific (AP)| including new builds| conversions/acquisitions|
re-positionings| and renovations to provide a high level of life safety and
protection to our guests| associates| and assets from the perils of fire.
Promote and expand ongoing periodic inspections of operating hotels. Provide
oversight and leadership to direct reports and consultants as they work toward
insuring compliance. Provide project management and life safety expertise to
ensure compliance with the standards through the design and construction of
new and converting hotels.

This role is dual reporting with a solid line to VP| FLS and a dotted line to
VP| Global Design Asia Pacific. As such needs to ensure property compliance
with FLS standards and support the goals of Global Design including meeting
timelines and project and department budgets. Also responsible management of
direct reports and for deployment of FLS consultant.

CANDIDATE PROFILE

Education and Experience

BS| Fire Protection Engineering or equivalent experience.

Fundamentals of Engineering or Professional Engineering license preferred.

10 yrs. minimum of fire department experience preferred.

2 yrs. minimum related experience working in Asia Pacific preferred.

Minimum of 10 years progressive experience in fire protection preferred.

Willingness to reside in Hong Kong.

CORE WORK ACTIVITIES

Specific Expected Contributions and Responsibilities

Responsible for delivery of high-quality engineering support services to business units within Global Design| Lodging| Development| Operations| Brand| Lodging Engineering| Risk Management| Ownership Franchise Services and various other Marriott businesses for all projects in the region.

Responsible for recruiting| coaching| training and developing staff or consultants to perform their defined duties. Provide performance feedback and evaluation| and career development if applicable to direct reports.

Make decisions for complex fire protection and life safety issues and when necessary| refer to other members within Fire Protection & Life Safety.

Direct adaptations and modifications throughout design process and installation of systems.

Discuss with supervisor and team members fire protection and life safety issues or problems that have high financial impact.

Promote and support ongoing inspections in operating hotels in the region.

Remain current with emerging technologies| regional codes and best methods for automatic sprinkler systems| fire alarm systems| life safety| and smoke control in the industry and specific to the region.

Expected Leadership Contributions

As a senior leader within FLS| support department| other leaders and associates within the department by serving as a role model invested in the mission of the department.

Manage all (owned| managed| and franchised) new build and conversion projects within the AP region.

Manage internal and external resources for all AP projects.

Supervise a staff of fire protection engineers and technicians or interface with consultants to achieve results.

Participate as needed to ensure the FLS budget is established and meet with Global Design Senior Continent Head of Design Management and Global Design Accounting.

Participate in preparation and presentation of the Risk Management position and provide technical expertise for the Appeals Board process with Continent President| Chief Financial Officer| General Counsel| SVP Global Design| SVP Risk Management and Chief Development Officer.

Routinely interact with Global Design Project Directors| Insurance| Global Safety & Security| franchisees| building owners| clients| customers| officials| contractors| and others.

Lead project meetings and make presentations relating to AP projects.

Act as a liaison to insurance companies| code officials| architects| owners| consultants.

Verify completion of projects.

Communicate on a regular basis with the FLS Vice President based at MI HQ.

Perform design reviews for egress| building construction| automatic sprinkler| fire alarm| and mechanical smoke control systems to ensure compliance of Marriott standards| system performance| equipment selection| constructability| maintainability| building code conformance| and sequencing.

Provide construction support services including fire protection system project control functions (change-order analysis and schedule impacts)| cost reduction analysis| submittal reviews| mid-construction site review and report| transition planning (construction to operations)| and acceptance testing.

Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring. Regularly monitor customer satisfaction and take personal responsibility to ensure it. Follow through with customer inquiries| requests| and complaints in a timely fashion.

Communicate orally and in writing with customers.

Tracks project schedules and construction documents.

Skills Requirements

Basic to working knowledge of construction means and methods| facilities operations| and contracting.

Strong problem-solving capabilities; ability to search beyond traditional boundaries.

Solid understanding of regional and NFPA codes and standards.

Extensive writing skills required.

Excellent interpersonal skills which must include ability to speak in public| negotiate| explain fire protection concepts| and enforce standards while strengthening relationships| occasionally under pressure.

Ability to develop new processes to increase effectiveness and efficiencies.

Excellent management and supervisory skills.

Good working knowledge of MS Word| MS Excel| and MS Outlook.

High degree of initiative| personal responsibility and integrity

Ability to work effectively in a collaborative work environment.

Willingness to share knowledge openly and assist others as necessary.

Willingness to travel extensively (approximately 70%).

MANAGEMENT COMPETENCIES

Leadership

· Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

· Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.

· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Participates as a member of a
team to move toward the completion of common goals while fostering cohesion
and collaboration among team members.

· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources
required to set a plan of action for self and/or others; prioritizes and
arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning
opportunities to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.

o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Director| Loyalty Program & Member Experience (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19160858
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The Director of Loyalty Program & Member Experience| APAC is a key member of
the continent Digital| Loyalty| and Portfolio Marketing leadership team. This
role has responsibility for Loyalty Program Management and Member Experience.

Reporting to Senior Director| Loyalty Program & Member Experience| Buzz
Marketing and Partnerships| this role will work close collaboration with the
corporate office and leadership team within Asia Pacific| plan and execute
continent’s loyalty program and member experience in a manner that is locally
relevant and aligned with global strategy. In addition| this role is
responsible for driving loyalty program performance within the continent.

Success in this role requires strong organizational skills| strategic
thinking| and the ability to manage multiple priorities at the same time. This
position will work closely with other departments within Marriott’s Corporate
Headquarters as well as the continent office.

Overarching goals include:

Localization: Localize Marriott International’s new loyalty brand (travel program)| Marriott Bonvoy through innovation| breakthrough strategy & activation

Acquisition/Retention: Expand the penetration of MI’s loyalty program in the market through combined efforts of on property and above property channels

Engagement: Develop & execute the overall member engagement strategy to drive member experience| retention & in turn loyalty

Awareness: Drive visibility of Marriott Bonvoy through on property and above property channels in collaborations with Operations| Loyalty Marketing and other respective teams/stakeholders

Program delivery: This position will be responsible for driving acquisition| share of occupancy and the topline.

Innovation: Drive new product development to enrich Marriott Bonvoy program and brands

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university in Business Administration| Marketing| or related major

5+ years of relevant professional experience in program management| marketing strategy| digital or related function| demonstrating progressive career growth and pattern of exceptional performance.

Key experience includes:

Working with multi-disciplinary teams to achieve a common goal.

Strong ability to manage through influence rather than direct reporting relationships

Project management skills| including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions

Must have excellent relationship development and management skills with both internal and external business partners; ability to say no with defensible business rationale

Proven ability to interact and influence all levels of the organization through persuasive communication and analysis

Analytical mindset and familiarity with financial principles

Experience managing and delivering multiple projects simultaneously

Experience marketing through various channels: properties| contact centers| direct mail| email| web| social media| etc

CORE WORK ACTIVITIES

Loyalty Program Management

Accountable for program fundamentals for the continent (e.g.| economics)

Educate properties and continent-wide leaders/stakeholders on the program fundamentals

Serves as a Loyalty program champion to all continent stakeholders

Drive hotel performance on key loyalty metrics; address trends as needed

Ensure program standards compliance

Provide Owner/Franchisee support – from curation of loyalty program story| to stakeholder education| to issue resolution.

Partner with Operations and CLS to ensure delivery of member preferences on-property

Drive loyalty localization based on consumer research

Support the evolution and impact of the F&B| kids and spa loyalty experiences

Act as in-continent lead and point of deployment contact of new loyalty initiatives

Support and lead continent specific loyalty programming

Work with analytics team| develop and manage reporting to track initiatives that support organizational goals

Member Experience

Educate continent stakeholders and properties in partnership with Operations on the loyalty mindset to ensure on-property member experiences are maximized

Identify opportunities and design elevated in-hotel elite member experience / programing and standards that support impact of increased member satisfaction or behaviors

Work closely with stakeholders to support projects that touch in-hotel member experiences

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of decision making and action

Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| Operations| HR| Sales & Marketing| Finance| Revenue Management| Legal| etc) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Communications – The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding| “buy in|” and action.

Communications and Media-Knowledge of media production| communication| and dissemination techniques and methods. This includes alternative ways to inform and entertain via written| oral| and visual media.

Sales and Marketing-Knowledge of sales and marketing concepts including principles and methods for showing| promoting and selling products or services as well as marketing strategies and tactics.

Basic Competencies – Fundamental competencies required for accomplishing basic
work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Director| Connectivity| APAC(Location flexible) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19154991
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

The global distribution landscape in the lodging industry continues to expand
and become more complex. The Distribution Strategy team is charged with
identifying| developing and executing the means to drive customers to
Marriott’s lowest cost and direct channels| while optimizing the relationships
with third party channels like OTAs| Metasearch| wholesalers and travel
agencies. Marriott recognizes that our portfolio’s performance in external
intermediary channels is a key area of focus.

As a member of the Distribution Strategy team| the Director| Connectivity is a
leadership role that will serve as a Connectivity subject matter expert within
the Continent. This leader works in partnership with the Connectivity|
Infrastructure + Content and GDS| Channel Operations + Support teams. This
leader will provide guidance for specific continent needs on how to build
infrastructure| capabilities and processes to execute evolving distribution
strategies in the complex B2B and B2C intermediary segments| including but not
limited to| TMCs| Group| OTA’s| Metasearch and Wholesale. Responsibilities
include managing implementation and execution of partner interfaces|
enhancements| distribution initiatives| and escalation/resolution processes to
ensure business objectives and operational service levels are met.

CANDIDATE PROFILE

Education and Experience

Eight years’ work experience| with at least five years of relevant work experience managing complex projects and efforts to successful execution
Possess a strong understanding of third-party distribution channels and Marriott systems
Demonstrates an effective interpersonal style that contributes to a cohesive team| inspires and helps to sustain team engagement by focusing the team on its mission and importance to the organization
Strong analytical skills with the ability to identify and understands issues| problems and opportunities and the ability to obtain and compare information from a variety of sources| draw conclusions and identify a course of action
Ability to work across all levels of the organization| including senior level internal and external stakeholders
Ability to build and sustain strong business relationships by understanding stakeholder needs
Set high standards of performance for self and others; assumes responsibility and accountability for goals
4-year degree from an accredited University or equivalent work experience

CORE WORK ACTIVITIES

Managing Projects and Priorities

Serves as Connectivity Subject Matter Expert (SME) for the Continent
Provides insights into Continent’s Distribution environment and make recommendations how to support strategic distribution initiatives
Acts as a consultant for key distribution partners to educate on best practices for implementing Marriott Distribution Programs
Manage IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy
Manage pulling through core capabilities and enhancements to existing partner interfaces
Works with Director of OTA/Wholesale to activate new properties and partners while maintaining high standards of operational service levels
Work with Director Channel Operations & Support to monitor property and partner feedback| and manage escalation resolution process
Identify knowledge gaps and create a plan to educate key stake holders to better understand how distribution strategies are managed and executed in the region

Manage and conduct Human Resources activities

Interviews and hires employees.
Ensures employees are treated fairly and equitably.
Ensures that regular| ongoing communication is happening in department (e.g.| pre-shift briefings| staff meetings).
Fosters employee commitment to providing excellent service| participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES

Leadership

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values – Keeps the organization|s vision and values at the forefront of employee decision making and action.
Managing Change – Initiates and/or manages the change process and energizes it on an ongoing basis| taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning| organizing| and on-going evaluation processes.

Managing Execution

Building a Successful Team – Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction| profitability| and market share through effective planning| organizing| and on-going evaluation processes.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships – Develops collaborative relationships with fellow employees and business partners by making them feel valued| appreciated| and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance| Revenue Management) to achieve objectives; maintains effective external relations with government| business and industry in respective countries; performs effectively as a liaison between locations| disciplines| and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others – Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen – Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations| generate innovative solutions to approach function-specific work challenges| and function as a thought leader in his or her area of expertise.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.
Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Director of Sales & Marketing – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 19147937
Job Category Sales and Marketing
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Functions as the leader of the property’s sales department and manages the
property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; At least 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Senior Director| Continent Lodging Services Planning & Services| Asia Pacific – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 19111595
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

As a key member of the Continent Operations team| the Senior Director| CLS
Planning & Services APAC| will provide consulting| advisory and operational
support to the Asia Pacific’s Chief Operations Services Officer and the
leadership team. This position will work on fast-paced| high-priority projects
that are instrumental to our company’s exponential growth in the continent.
Continent Operations is core to the organization| encompassing disciplines
such as Rooms| Food & Beverage| Procurement| iT| Engineering| and Design
Development Operations. This role serves as the connection within the
Operations team to ensure alignment and progress on interdepartmental
projects. Furthermore| this position represents Operations in larger cross-
functional projects| which range in scope across brand operations| innovation|
strategic planning| and process improvement.

This Senior Director will report to Marriott Asia Pacific’s Chief Operations
Services Officer. This individual will focus on internal communications|
project management| reporting and analysis| and change management whenever
necessary due to any new projects. This individual should carry forward the
vision for strategy execution within the Continent Operations team while
keeping all disciplines (within and beyond Operations) aligned.

Projects can range from brand operations to growth/innovation| process
improvement| crisis management| and strategic planning. This person will also
be largely in charge of ensuring the continent operations initiatives are
communicated effectively to the rest of the organization and projects are
tracked and completed on budget. This leader thinks creatively and practically
to develop strategic plans and to oversee efforts designed to facilitate
support and execution of CLS initiatives. This position will directly lead the
responsibility for engaging stakeholders to develop and execute the
Continent’s strategic initiatives that will enable successful delivery against
the strategic priorities of Marriott International. In addition to managing
the day to day responsibilities for the Planning & Services capabilities| the
position will be responsible for coaching and mentoring new leaders and team
members. Given the complexity of diverse geography| multiple languages and the
growth| the position will also partner with the APAC COO to enable the
leadership team by building the right foundational organizational and
leadership elements.

CANDIDATE PROFILE

Education and Experience

4-year degree from an accredited university in Business Administration| Hotel Management| Communications or related major

7+ years of relevant professional experience| demonstrating progressive career growth and a pattern of exceptional performance

Experience Preferred

Prior experience leading the planning and execution of strategic projects and
initiatives

CORE WORK ACTIVITIES

Strategic planning

Work with Chief Operations Services Officer to develop frameworks and strategy for executing main priorities

Oversee the planning and deployment of initiatives from the beginning through end of each year

Intuit projects that need further support given capacity restraints. Determine best ways to offer support across projects ranging from brand operations to growth/innovation| process improvement| crisis management| and strategic planning

Regularly seek feedback from regional and area teams to ensure projects are relevant and completed according to market need

Project development and management

Interview key stakeholders to understand needs of large cross-functional projects before creating charters| timelines with key milestones

Lead meetings with clear agendas and presentations; highlight critical outstanding decisions and drive for clarity on next steps

Define success for each project with clear success metrics and track over time

Write concisely and persuasively to articulate burning platforms| critical outstanding decisions| and next steps

Partner with deployment leads to track progress on projects

Monitor project spend for all Operations projects across a variety of budget sources – highlight opportunities throughout the year to adjust project budgets accordingly

Provide strong PMO support with a focus on project execution on time and on budget.

Leadership

Ensure clear roles and responsibilities across team to ensure work is being performed as effectively as possible

Keep a pulse on organization to understand needs of continent disciplines within and beyond Operations

Stakeholder management

Demonstrate high levels of emotional intelligence to understand motivations| resolve conflicts| and identify unarticulated needs

Take initiative to follow up with stakeholders who need to be informed about certain workstreams

Nurture stakeholder relationships with maturity and the utmost professionalism

Offers flexibility| patience| and an open-minded nature at all times

Communications

Oversee the development of clear and compelling internal communications| including but not limited to project updates/summaries| strategic planning| and newsletters

Has an understanding of information design and visual content in order to create clean| uncluttered presentations

Possess acute attention to detail and catch errors before deliverables are finalize

Data analysis

Oversees the creation of dashboards on Excel and Tableau to summarize progress on key initiatives

Synthesize quantitative guest or social media data to construct insights

Note: Experience in Access| SQL| VBA| and other data analysis tools a plus

MANAGEMENT COMPETENCIES

Leadership

· Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

· Communication – Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.

· Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.

· Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Participates as a member of a
team to move toward the completion of common goals while fostering cohesion
and collaboration among team members.

· Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

· Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

· Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Develops and sustains relationships based on
an understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach
business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Advanced Computer Skills – Uses software (e.g.| Excel| Smartsheets|
Tableau| Powerpoint and Word| etc.).

o Mathematical Reasoning – Adds| subtracts| multiplies| or divides
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.

o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.

o Writing – Strong skills required to communicate effectively in writing
as appropriate for the needs of the audience.

_

Director of Food & Beverage – Hong Kong Ocean Park Marriott Hotel – 180 Wong Chuk Hang Road

APPLY HERE

Job Number 19128235
Job Category Food and Beverage & Culinary
Location Hong Kong Ocean Park Marriott Hotel| 180 Wong Chuk Hang Road|
Aberdeen| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Functions as the strategic business leader of the property’s food and
beverage/culinary operation| including Restaurants/Bars| Room Service and
Banquets/Catering| where applicable. Position oversees the development and
implementation of departmental strategies and ensures implementation of the
brand service strategy and brand initiatives. The position ensures the food
and beverage/culinary operation meets the brand’s target customer needs|
ensures employee satisfaction| and focuses on growing revenues and maximizing
the financial performance of the department. Develops and implements property-
wide strategies that deliver products and services to meet or exceed the needs
and expectations of the brand’s target customer and property employees and
provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Developing and Maintaining Food and Beverage/Culinary Goals

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Reviews financial reports and statements to determine how Food and Beverage
is performing against budget.

• Makes recommendations for CAPEX funding of food and beverage equipment and
renovations in accordance with brand business strategy.

• Works with food and beverage leadership team to determine areas of concern
and develops strategies to improve the department’s financial performance.

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Strives to improve service performance.

Developing and Maintaining Budgets

• Develops and manages Food and Beverage budget.

• Monitors the department’s actual and projected sales to ensure revenue goals
are met or exceeded and opportunities are identified and addressed.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Focuses on maintaining profit margins without compromising guest or employee
satisfaction.

Leading Food and Beverage/Culinary Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies opportunities to increase profits and create value by challenging
existing processes| encouraging innovation and driving necessary change.

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

• Establishes and maintains open| collaborative relationships with direct
reports and entire food & beverage team. Ensures direct reports do the same
for their team.

• Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Stays aware of market trends and introduces new food and beverage products
to meet or exceed customer expectations| generate increased revenue and ensure
a competitive position in the market.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Reviews findings from comment cards and guest satisfaction results with F& B
team and ensures appropriate corrective action is taken.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Empowers employees to provide excellent guest service.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Shares plans to take corrective action based on comment cards and guest
satisfaction results with property leadership.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Coaches and supports food & beverage leadership team to effectively manage
wages| food & beverage cost and controllable expenses (e.g.| restaurant
supplies| uniforms| etc.).

• Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Brings issues to the attention of Human Resources as necessary.

• Ensures employees are treated fairly and equitably.

• Coaches team by providing specific feedback to improve performance.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

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Director of Engineer 工程总监 – Four Points by Sheraton Shenzhen – 5 Guihua Road Futian Free Trade Zone

APPLY HERE

Job Number 19143110
Job Category Engineering and Facilities
Location Four Points by Sheraton Shenzhen| 5 Guihua Road Futian Free
Trade Zone| Shenzhen| Guangdong| China
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Select and order or purchase new equipment| supplies| and furnishings.

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Recommend or arrange for additional services such as painting| repair work|
renovations| and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to
create awareness of business objectives| awareness of expectations and
recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviors.

• Supervises employee|s ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

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