Assistant Director of Finance – Hong Kong Tung Chung SH – Lot 38

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Job Number 19168441
Job Category Finance and Accounting
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Assists in the development and implementation of strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and employees across multiple properties. Provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. Assists with the creation and execution of a business plan that is
aligned with the property and brand’s business strategy and focuses on the
execution of financial and accounting activities and the delivery of desirable
financial results. The Assistant Controller manages the day-to-day operation
of the Accounting Office. Primary responsibilities include financial analysis
and financial reporting| budgeting/forecasting| audit and control| asset and
liability reconciliation| working capital and cash control.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 2 year
experience in the finance and accounting or related professional.

OR

• Master|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting in Management of Accounting Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Monitors internal| external and regulatory audit processes.

• Verifies that regular on-going communication occurs with associates to
create awareness of business objectives| communicate expectations| and
recognize performance.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Establishes and maintains open| collaborative relationships with associates.

• Provides excellent leadership (e.g.| differentiates top performers| fosters
teamwork and encourages work/life balance).

• Verifies associates establish and maintain open| collaborative relationships
within their team.

• Participates in the associate performance appraisal process| providing
feedback as needed.

• Verifies disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and support the
Peer Review Process.

• Verifies property policies are administered fairly and consistently.

• Utilizes an |open door| policy.

• Solicits associate feedback.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Verifies that the P&L is accurate (i.e.| costs are properly matched to
revenue| costs are recorded in the proper accounts) and statements are
delivered to appropriate individuals in a timely manner.

• Reconciles balance sheet to verifiy account balances are supported by
appropriate documentation in accordance with SOPs.

• Verifies tax rates used for sales/use tax are current and proper amounts are
collected and/or accrued.

• Verifies compliance with standard and local operating procedures (SOPs and
LSOPs).

• Verifies account balances are supported by appropriate documentation in
accordance with SOPs.

• Reviews audit issues and makes corrections as necessary.

• Verifies property permits| licenses and if applicable vendor contracts are
current.

• Leverages centralized accounting processes and shared services (e.g.|
Marriott Business Services).

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Leverages technology and effectively uses information systems and tools to
generate financial reports and provide managers with analytical support to
drive decision-making.

Proving Financial Information and Guidance to Others

• Informs and/or updates the executives| the peers and the subordinates on
relevant financial information in a timely manner.

• Attends critique meetings to review information with management team.

• Advises the Director of Finance on existing and evolving operating/financial
issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner| ensuring delivery deadlines.

• Verifies profits and losses are documented accurately.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Supports a strong accounting & operational control environment to safeguard
assets| improve operations and profitability and manage business risks.

• Reviews audit issues to verify accuracy.

_

Director – Guest Experience Operations| Asia Pacific (1 year contract) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 19166704
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

POSITION SUMMARY
The Director of Guest Experience Operations is a key member of the APAC
Continent Rooms Operations team| primarily focusing on the Joint Venture
organization – Marriott x Alibaba. This position provides a well-rounded
operational leadership| specialized knowledge and skillset in mapping and
planning the hotel operations requirements| hotel associate and hotel guest
journeys to deliver the Joint Venture initiatives and Marriott Intl – China
Outbound Program.

The role will be responsible for planning| executing| deploying and
maintaining the assigned projects and programs by maximizing stakeholders’
engagement and feedback in order to drive fast adoption within a guided time
frame. Additionally| the incumbent should possess strong knowledge and ability
to understand the various work applications within Marriott International
systems (such as PMS| Empower Reservations| Loyalty programs| GXP and Mobile
app) and Marriott brand standards.

The Director-Guest Experience Operations will partner| not limited to| with
BMSC Project services| Global Operations| Continent Operations| iT| Finance|
Reservations| Joint venture organization| and co-create| develop and execute
strategies and project plans. The position must understand the complexities of
the matrixed organization and have a passion to manage new projects| pilots|
proof of concepts| cross-functional projects/discipline work and any large
scale launches by working closely and collaboratively with all key
stakeholders and ensure processes and/or features are defined and delivered in
a timely manner.

The Director will have expertise in one of the following discipline areas:
Rooms operations| iT-Rooms applications or general hotel operations in a
purple band position currently. Key accountabilities will include| and not
limited to| serving as the operational content leader in new and/or existing
projects and initiatives.

EXPECTED CONTRIBUTIONS

Provide overall hotel operational directions| guidelines and support to the JV team| ensuring organizational alignment to the brand| discipline and business priorities| when planning for programs| projects and initiatives to be launched in the hotels of APAC continent.
Act as the Rooms subject matter expert to the JV project stakeholders and
provides technical and business expertise to assist properties in achieving
optimum performance with each program/project that is launched.
Accountable for driving consistent execution of all JV initiatives at our
hotels| troubleshooting issues| and providing a feedback loop to the Continent
Rooms Operations and JV teams to ensure continuous improvements.
Acts as the APAC subject matter expert regarding delivery of superior
associate and guest experiences in Rooms Operations. Fully well-versed with
Rooms Operations procedures| front office financial processes and Brand
Standards requirements.
Identify business| economic trends| competitive intelligence| both within and
outside of our industry| to drive the best-in-class| innovative Rooms
operations and Guest Experience standards as well as business opportunities or
risks in relations to the JV and/or China Outbound Program developments.
Leads or actively supports the development of new processes that drive
excellence in rooms operations and the guest experience.

Facilitate and activate the APAC Rooms and Guest Experience standards when delivering the JV/China Outbound Program proof of concepts or initiatives.
Lead and develop execution of discipline-specific training contents for
JV/China Outbound projects and initiatives.

Leverage vendor relationships for opportunities to improve product quality| service delivery| and enhanced training platforms.
Able to provide clear| concise and compelling power-point presentations or
execution memos| with well written executive summary as well as detailed
contents or work plans| as needed.
Business travel will be required as needed.

CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:

Minimum of 8+ years of progressively responsible work experience in Rooms / Hotels leading room’s disciplines. Executive Committee experience preferred. Multiple-time Department Head positions with various functional section may apply too. Luxury and/or Full-Service hotels; cross-brand experience is valued. Pre-Opening experience is a bonus.

Proven track record of implementing rooms and guest experience initiatives and programs with sustained performance. Experience developing and implementing new concepts preferred.
Proven track record of leading complex rooms operations with positive
performance in balanced scorecard results.

High level of specialized knowledge and skills with Front Office| Club lounge operations| Guest Services| Reservations| Loyalty| AYS and Housekeeping functional departments.

Must have strong knowledge in areas related to all Rooms operations| SOPs and financial operational procedures.

Ability to operate in a matrix| relationship-based organization. Solid ability to manage multiple key stakeholders.

Possess excellent project management skills and ability to independently manage multiple projects and competing priorities in a timely manner and deliver time-sensitive projects. Proven success prioritizing and managing multiple projects and stakeholders simultaneously.

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.

Ability to provide problem-solving and leverage resources to optimize department capabilities. Strong analytical skills to ground decision making and problem solving.

Ability to manage a balance between creative innovation and operational feasibility.

Must be a quick learner| self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.

Possess strong oral and written communication skills| excellent interpersonal skills; able to collaborate effectively with General Managers| Executive Committee Members| Key Stakeholders from global headquarters and key stakeholders from other continents. Generally| have ability to positively influences without direct authority.

Possess confidence and ability to present to large and executive level audience.

Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.

Working experiences in Asia Pacific| particularly in Mainland China is desired.

Mandarin-speaking| writing and reading| other than English| is a requirement for this role.

EDUCATION AND PROFESSIONAL CERTIFICATION:

Bachelors Degree in Hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.

MANAGEMENT COMPETENCIES
Leadership

Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making – Identifies and understands issues| problems| and opportunities; obtains and compares information from different sources to draw conclusions| develops and evaluates alternatives and solutions| solves problems| and chooses a course of action.

Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates| focuses| and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset – Supports employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilizes differences to drive innovation| engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Operations Execution-The ability to systemically implement| evaluate| and sustain operations programs to ensure that the products and services being executed deliver the intended benefits| create value| contribute to guest satisfaction| and meet the needs of the various stakeholders (guests| property staff| brand| CLS| etc.).

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Uses basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension – Understands written sentences and paragraphs in work related documents.

Writing – Communicates effectively in writing as appropriate for the needs of the audience.

_

Director of Marketing – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 20019673
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Shapes and executes an overall marketing strategy. Communicates this strategy
to the marketing team and other business units. Coordinates with sales
management in order to ensure alignment of marketing and sales strategies.
Evaluates past programs/events and develops new programs in order to generate
tours and meet or exceed goals. Participates in the performance management|
coaching| recruiting| and selection of the marketing workforce| and develops
compensation plans that will maximize productivity.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• Bachelor|s degree or 4 years of equivalent work experience; minimum 2 years
experience in a similar position.

Required Qualifications

• Proficiency in reading and writing English (additional language required for
certain positions).

• Successful Candidates Will Be Willing To: Work in close contact with the
general public in sales and marketing situations that require strong
communication and customer service skills.

• Openness to adapt to different cultural contexts based on location Must be
willing to work weekends and holidays as required by business needs.

Core Work Activities

Developing & Executing Marketing Strategy

• Develop and implement strategic plans to include budget considerations| site
goals| and forecasts for appropriate activities.

• Verify that pricing and communications regarding previews are consistent
across all channels. Develop tour generation program initiatives| including
but not limited to owner referral and reload programs| off-site locations| and
travel partner promotions.

• Collect and analyze competitive intelligence (e.g.| marketing
programs/campaigns) to assist in the enhancement and development of current
and future marketing strategy.

• Responsible for managing and implementing appropriate marketing mix to
ensure attainment of overall marketing costs.

Managing Tour Flow & Guest Experience

• Manage the sales floor to verifythat guest tour flow is efficient and
conducive to sales presentation discussions and purchase deliberations. Manage
activation process from site|s perspective (own and resolve challenges as they
arise).

• Monitor guest experience survey data| publish results for associate review|
and follow up as appropriate.

Developing Programs for Generating Traffic Flow/Business

• Coordinate with marketing operations and other site marketing programs on
new initiatives to increase production in channels.

• Develop strategies and incentive programs to meet or exceed budgeted
numbers. Identify trends when production is not meeting budget expectations
and implement solutions.

• Conduct performance and cost analysis of past programs/events (including
budget considerations and contractual provisions) and make recommendations to
improve and enhance future programs/events.

Maintaining| Analyzing| & Communicating Key Reports

• Use reports on individual and team production performance (e.g.|
Confirmations-Experiences per guest| volume-per-guest [VPG]| close rate|
employee satisfaction| Regional Customer Experience Report| Site Daily Flash).

• Conduct competitive market analysis (e.g.| cost per tour| development plans|
and marketing cost by channel and effort).

• Monitor Budget versus Actual Results (BUVARS) by department and channel and
prepare summaries of results for management (e.g.| site| regional| and sales
and marketing leadership). Monitor reports across channels to determine focus
for generating tours.

Managing External Relationships

• Negotiate contracts and work with vendors. Managing Relationships External
to Marketing Discuss action plans with the sales department to ensure that
vendor partnerships will help drive sales.

• Build and maintain relationships between sales management and the marketing
department to ensure there is a clear understanding of eligibility
requirements or details of participation for generating tours.

• Share marketing information and strategy with sales force.

• Coordinate closely with sales management on process for addressing guest
eligibility issues| tracking and discussing related trends.

• Build partnerships with resort operations| hotel linkage | OPC vendors| etc|
where applicable.

• Coordinate and prepare with Director of Sales quarterly business objectives.

Managing & Developing the Sales & Marketing Workforce

• Prepare for and conduct team meetings. Measure the performance of marketing
executives/team leaders against goals and hold them accountable. Provide one-
on-one coaching and mentoring to team associates.

• Reward and recognize associate performance (e.g.| way-to-go letters|
personal bests| top three per channel| top VPG| attendance| special
contribution| top three total packages).

• Motivate associates to increase production and performance (e.g.| through
contests| Special Performance Incentive Funds [SPIFs]| motivational
e-letters).

• Observe and identify associate areas of strength and development
opportunities (e.g.| through ride-alongs| shadowing| monitoring).

• Develop and/or update sales training manuals and sales process enhancements
(e.g.| Eagle Flight Plans| Resource Guides).

• Conduct formal performance reviews and use this information to create
individual development plans| career paths| and promotion development plans.

• Manage associate performance| developing performance plans for associates
below expectation (progressive discipline).

• Identify and respond to the needs/questions/issues (both work and non-work
related) brought forth by team associates.

• Mediate conflict in and between teams (e.g.| within marketing teams| between
marketing and sales teams).

• Provide guidelines for empowering associates to make decisions regarding
guest experience and service issues.

• Deliver and coordinate various training programs.

• Develop and review policies and procedures pertaining to work flow| lead
distribution| reward| recognition| and discipline.

• Create an awareness and understanding of policies and procedures for
conducting business (e.g.| Flight Plans| Local Standard Operating Procedures).

• Participate in recruiting (e.g.| make internal announcements to managers in
order to generate referrals| monitor online and print ads| respond to calls
and emails from potential applicants). Participate in selection processes
(e.g.| interviewing).

• Develop compensation plans for marketing teams that maximize production.

Contributing to the Management of the Enterprise

• Understand and abide by state and federal regulations around marketing
activity (e.g.| state marketing matrix| national Do Not Call registry [DNC]).

• Update plans and actions to prepare for management meetings.

• Perform other duties as assigned.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Restaurants – Hong Kong Tung Chung SH – Lot 38

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Job Number 19168454
Job Category Food and Beverage & Culinary
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Manages all restaurant operations and staff on a daily basis. Areas of
responsibility include Restaurants/Bars and Room Service. As a department
head| directs and works with the food and beverage/culinary management team
and employees to successfully execute all restaurant operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance in areas of responsibility.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

• Excellent in written and conversational English and Cantonese is a must.

__ __ ~~~~

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Economics and Accounting – Knowledge of economic and accounting
principles and practices| P&L statements| operating budgets| forecasting and
scheduling| and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize
information using a logical and systematic process; recognize patterns and
relationships in complex data; examine data to identify implications| problems
and draw appropriate conclusions; generate alternative solutions to problems;
evaluate strengths| weaknesses and consequences of alternative solutions and
approaches to solving problems.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Food Production and Presentation – Knowledge of techniques and
equipment for preparing and presenting food products (both plant and animal)
for consumption| including storage/handling techniques and sanitation
standards.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Facilitates pre-meal briefings with the Chef and Restaurant Managers to
educate restaurant staff on menu items including ingredients| preparation
methods and unique tastes.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Order and purchase equipment and supplies.

• Oversees the booking and manages service of restaurant parties| special
events and room service hospitality suites.

Developing and Maintaining Budgets

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Understands the impact of department|s operation on the overall property
financial goals.

Leading Food and Beverage Team

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service| and creates a positive atmosphere for
guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Ensures cash control and liquor control procedures are followed by all
Restaurant| Bar/Lounge and Room Service employees.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands all applicable liquor laws.

• Establishes guidelines for customer service so employees understand
expectations and parameters.

• Strives to improve service performance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Empowers employees to provide excellent customer service.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Responds effectively to guest problems and handles complaints.

• Reviews guest satisfaction feedback with employees to develop appropriate
corrective action.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Administers the performance appraisal process for direct report managers.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Ensures employees are treated fairly and equitably.

• Ensures property policies are administered fairly and consistently.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Observes service behaviors of employees and provides feedback to individuals
and or managers.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

_

Director of Spa – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20021916
Job Category Spa
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Responsible for managing and supervising all areas of the spa| including its
programs| services| hours of operation| facilities and staff. Coordinates the
delivery of spa services| including salon| skin care| fitness and wellness|
massage| program coordinating| reservations| reception desk and locker room
areas. As a department head| directs and works with the management team and
hourly employees to successfully execute all spa operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.

__Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
spa| guest services| front desk| sales and marketing| or related professional
area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the spa| guest services|
front desk| sales and marketing| or related professional area.

Core Work Activities

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research| product selection and purchasing| product
display.

• Manages supply inventories and purchasing control| including uniforms.

• Monitors the spa|s actual and projected sales to ensure revenue goals are
met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting
programs| group amenities| group turndown gifts| letters and invitations|
creating special spa services for specific groups and spa contract addendum
negotiation.

• Develops and Manages spa promotions including gifting programs| gift with
purchase| co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and
advertising.

• Identifies and recommending new products and product enhancements to remain
competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities| linen expense|
professional salon products| plants| decorations and paper supplies to achieve
or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifying excellent customer
service| and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Reviews findings with employees to develop appropriate corrective action|
sharing plans with property leadership and ensuring corrective action is taken
to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Develops| implements and maintains a Spa orientation program for employees
to receive the appropriate new hire training to successfully perform their
job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Solicits employee feedback| utilizes an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizing performance| and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team
members.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Rooms – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20019717
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Island

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Island
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
The resort is 45 mins away from Male by speedboat and 10 mins by seaplane. The
resort is estimated to open in Nov 2020.

Job Summary

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

Core Work Activities

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Rooms – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20019717
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Island

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Island
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
The resort is 45 mins away from Male by speedboat and 10 mins by seaplane. The
resort is estimated to open in Nov 2020.

Job Summary

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

Core Work Activities

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Finance – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20019710
Job Category Finance and Accounting
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial activities and the delivery of desirable financial results.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 3 years
experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; 1 year
experience in the finance and accounting or related professional area.

Core Work Activities

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
standard operating procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand
standard operating procedures and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

• Monitor the purchasing process as applicable.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with standard operating procedures.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures.

• Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Marketing – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20019673
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Shapes and executes an overall marketing strategy. Communicates this strategy
to the marketing team and other business units. Coordinates with sales
management in order to ensure alignment of marketing and sales strategies.
Evaluates past programs/events and develops new programs in order to generate
tours and meet or exceed goals. Participates in the performance management|
coaching| recruiting| and selection of the marketing workforce| and develops
compensation plans that will maximize productivity.

Candidate Profile

The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• Bachelor|s degree or 4 years of equivalent work experience; minimum 2 years
experience in a similar position.

Required Qualifications

• Proficiency in reading and writing English (additional language required for
certain positions).

• Successful Candidates Will Be Willing To: Work in close contact with the
general public in sales and marketing situations that require strong
communication and customer service skills.

• Openness to adapt to different cultural contexts based on location Must be
willing to work weekends and holidays as required by business needs.

Core Work Activities

Developing & Executing Marketing Strategy

• Develop and implement strategic plans to include budget considerations| site
goals| and forecasts for appropriate activities.

• Verify that pricing and communications regarding previews are consistent
across all channels. Develop tour generation program initiatives| including
but not limited to owner referral and reload programs| off-site locations| and
travel partner promotions.

• Collect and analyze competitive intelligence (e.g.| marketing
programs/campaigns) to assist in the enhancement and development of current
and future marketing strategy.

• Responsible for managing and implementing appropriate marketing mix to
ensure attainment of overall marketing costs.

Managing Tour Flow & Guest Experience

• Manage the sales floor to verifythat guest tour flow is efficient and
conducive to sales presentation discussions and purchase deliberations. Manage
activation process from site|s perspective (own and resolve challenges as they
arise).

• Monitor guest experience survey data| publish results for associate review|
and follow up as appropriate.

Developing Programs for Generating Traffic Flow/Business

• Coordinate with marketing operations and other site marketing programs on
new initiatives to increase production in channels.

• Develop strategies and incentive programs to meet or exceed budgeted
numbers. Identify trends when production is not meeting budget expectations
and implement solutions.

• Conduct performance and cost analysis of past programs/events (including
budget considerations and contractual provisions) and make recommendations to
improve and enhance future programs/events.

Maintaining| Analyzing| & Communicating Key Reports

• Use reports on individual and team production performance (e.g.|
Confirmations-Experiences per guest| volume-per-guest [VPG]| close rate|
employee satisfaction| Regional Customer Experience Report| Site Daily Flash).

• Conduct competitive market analysis (e.g.| cost per tour| development plans|
and marketing cost by channel and effort).

• Monitor Budget versus Actual Results (BUVARS) by department and channel and
prepare summaries of results for management (e.g.| site| regional| and sales
and marketing leadership). Monitor reports across channels to determine focus
for generating tours.

Managing External Relationships

• Negotiate contracts and work with vendors. Managing Relationships External
to Marketing Discuss action plans with the sales department to ensure that
vendor partnerships will help drive sales.

• Build and maintain relationships between sales management and the marketing
department to ensure there is a clear understanding of eligibility
requirements or details of participation for generating tours.

• Share marketing information and strategy with sales force.

• Coordinate closely with sales management on process for addressing guest
eligibility issues| tracking and discussing related trends.

• Build partnerships with resort operations| hotel linkage | OPC vendors| etc|
where applicable.

• Coordinate and prepare with Director of Sales quarterly business objectives.

Managing & Developing the Sales & Marketing Workforce

• Prepare for and conduct team meetings. Measure the performance of marketing
executives/team leaders against goals and hold them accountable. Provide one-
on-one coaching and mentoring to team associates.

• Reward and recognize associate performance (e.g.| way-to-go letters|
personal bests| top three per channel| top VPG| attendance| special
contribution| top three total packages).

• Motivate associates to increase production and performance (e.g.| through
contests| Special Performance Incentive Funds [SPIFs]| motivational
e-letters).

• Observe and identify associate areas of strength and development
opportunities (e.g.| through ride-alongs| shadowing| monitoring).

• Develop and/or update sales training manuals and sales process enhancements
(e.g.| Eagle Flight Plans| Resource Guides).

• Conduct formal performance reviews and use this information to create
individual development plans| career paths| and promotion development plans.

• Manage associate performance| developing performance plans for associates
below expectation (progressive discipline).

• Identify and respond to the needs/questions/issues (both work and non-work
related) brought forth by team associates.

• Mediate conflict in and between teams (e.g.| within marketing teams| between
marketing and sales teams).

• Provide guidelines for empowering associates to make decisions regarding
guest experience and service issues.

• Deliver and coordinate various training programs.

• Develop and review policies and procedures pertaining to work flow| lead
distribution| reward| recognition| and discipline.

• Create an awareness and understanding of policies and procedures for
conducting business (e.g.| Flight Plans| Local Standard Operating Procedures).

• Participate in recruiting (e.g.| make internal announcements to managers in
order to generate referrals| monitor online and print ads| respond to calls
and emails from potential applicants). Participate in selection processes
(e.g.| interviewing).

• Develop compensation plans for marketing teams that maximize production.

Contributing to the Management of the Enterprise

• Understand and abide by state and federal regulations around marketing
activity (e.g.| state marketing matrix| national Do Not Call registry [DNC]).

• Update plans and actions to prepare for management meetings.

• Perform other duties as assigned.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Sales & Marketing – The Ritz-Carlton Maldives Fari Islands – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

APPLY HERE

Job Number 20019652
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

__

The Ritz-Carlton Maldives Fari Islands

Located on the North Atoll of Maldives| The Ritz-Carlton Maldives Fari Islands
will be part of a lively integrated Marina Village & Resort Destination with
world class luxury living & recreation facilities. The resort is made up of 4
islands with 100 island and overwater villas. There are 5 food & beverage
options distributed among the islands. Other than the all-day dining| guests
can enjoy Italian| Chinese and Japanese teppanyaki specialties. Uniquely
design facilities include an experiential Kids Club| Recreation Club and Spa.
Our Ladies & Gentlemen will have the unique opportunity to live in a dedicated
village campus| with quality accommodation| with its own beach| entertainment
and resort lifestyle facilities| which includes a dedicated learning center.
The Fari Islands is 50 mins away from Male by speedboat and 10 mins by
seaplane. The resort is estimated to open in Nov 2020.

Job Summary

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

Candidate Profile
The ideal candidate for this role would have Pre-Opening experiences in resort
and Luxury band hotels. Maldives experiences will be highly preferred. As
location is remote| candidate is preferred to be able to relocate on single
package and there is no international schooling available.

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

Core Work Activities

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]