Job Number 19108535
Job Category Rooms and Guest Services Operations
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Position Type Management
Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
Responsible for Chinese Restaurant| catering and beverage operations| working
alongside with Culinary| Event Operations| Area Director of Operations in
Greater China and others where applicable. Position oversees the development
and implementation of Greater China| Continent strategies inclusive of brand
service strategies and initiatives in Greater China. The position ensures the
Chinese food and beverage operation meets the continents and the Greater China
F&B goals| and focuses on growing revenues and maximizing the financial
performance of Greater China F&B and Asia Pacific Continent. Develops and
implements Greater China-wide F&B strategies that deliver products| innovation
and services to meet or exceed the continent goals.
Education and Experience
High school diploma or GED; 6 years’ experience in food and beverage| culinary| event management| or related professional area.
2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 4 years’ experience in food and beverage| culinary| event management| or related professional area.
Previous similar experiences supporting F&B above property position.
CORE WORK ACTIVITIES
Develops Chinese food and beverage operating strategies that is aligned with the continent’s business strategy and leads its execution.
Supervises food and beverage operation and ensures compliance with all policies| standards and procedures.
Supervises all Chinese Restaurants and Catering operations within Greater China to ensure that guest Voice| brand standards and financial objectives are met..
Developing and Maintaining Food and Beverage/ Culinary Goals
Sets expectations and holds Chinese Operations leadership team accountable for demonstrating desired service behaviors.
Reviews financial reports and statements to determine how food and beverage is performing against budget.
Makes recommendations for funding of food and beverage projects in accordance with Greater China F&B strategy.
Works with food and beverage leadership team and Greater China ADOPS to determine areas of concern and develops strategies to improve the department’s financial performance.
Establishes challenging| realistic and obtainable goals to guide operation and performance.
Organizing and Managing Projects
Organizes and managing the internal conferences.
Initializes projects and communicating with all properties throughout Greater China.
Works closely with Greater China Design development team.
Leading Food and Beverage/ Culinary Team
Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Achieves and exceeds goals including performance goals| budget goals| team goals| etc.
Ensures that regular| on-going communication occurs in all areas of food and beverage (e.g.| Advisory Board| ADOPS| Chinese Operations).
Visits property regularly with Follow up action plans and implementations.
Managing and Conducting Human Resource Activities| e.g. Workshops
Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.
Hires food & beverage leadership team members who demonstrate strong functional expertise| creativity and entrepreneurial leadership to meet the business needs of the operation.
Organizes Workshops in Greater China| covering Culinary| beverage| Restaurants and bars| Events and catering| Social Media and F&B priorities.
Liaises with properties for on-site pre-opening support in Greater China.
Arranges the countdown program and managing the task force for all new properties in Greater China.
Franchises hotels Support if required.
· Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
· Leading Through Vision and Values – Keeps the organization|s vision and
values at the forefront of decision making and action.
· Managing Change – Initiates and/or manages the change process and energizes
it on an ongoing basis| taking steps to remove barriers or accelerate its
pace; serves as role model for how to handle change by maintaining composure
and performance level under pressure or when experiencing challenges.
· Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
· Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.
· Strategy Development – Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential for
producing positive results; ensures successful preparation and execution of
business plans through effective planning| organizing| and on-going evaluation
· Building a Successful Team – Uses an effective interpersonal style to build
a cohesive team; inspires and sustains team cohesion and engagement by
focusing the team on its mission and importance to the organization.
· Strategy Execution – Ensures successful execution across of business plans
designed to maximize customer satisfaction| profitability| and market share
through effective planning| organizing| and on-going evaluation processes.
· Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.
· Customer Relationships – Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.
· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
· Strategic Partnerships – Develops collaborative relationships with fellow
employees and business partners by making them feel valued| appreciated| and
included; explores partnership opportunities with other people in and outside
the organization; influences and leverages corporate and continental shared
services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance|
Revenue Management) to achieve objectives; maintains effective external
relations with government| business and industry in respective countries;
performs effectively as a liaison between locations| disciplines| and
corporate to ensure needed resources are received and corporate strategies are
understood and executed.
Generating Talent and Organizational Capability
· Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.
· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
Learning and Applying Professional Expertise
· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
o Operations Program Design & Development-The ability to lead and/or
contribute to establishing operational requirements using various inputs
(e.g.| market research| brand)| develop content that translates to product and
service specifications| such that programs can be executed in brand voice at
the property level in an efficient & cost effective manner for the following
disciplines: Culinary| Bar and Restaurant| Event Management| Rooms and Guest
Experience| Retail and Spa| Engineering| and Procurement.
o Operations Execution-The ability to systemically implement| evaluate| and
sustain operations programs to ensure that the products and services being
executed deliver the intended benefits| create value| contribute to guest
satisfaction| and meet the needs of the various stakeholders (guests| property
staff| brand| CLS| etc.).
o Performance Monitoring-The ability to use available performance metrics to
measure the effectiveness of the various operations disciplines| diagnose
issues and make recommendations at the property| market| and/or brand-level.
· Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.
o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).
o Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that allows one to solve work-related issues.
o Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in
work related documents.
o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.