Engineering Coordinator – Hong Kong Tung Chung SH – Lot 38

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Job Number 19177806
Job Category Administrative
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Serve as the point of contact for clients and communicate with them by phone
and email to respond to questions and requests. Enter and retrieve information
contained in computer databases using a keyboard| mouse| or trackball to
update records| files| reservations| and answer inquiries from guests. Operate
standard office equipment other than computers. Prepare letters| memos| and
other documents using word processing| spreadsheet| database| or presentation
software. Transmit information or documents using a computer| mail| or
facsimile machine| including proofreading and editing written information to
ensure accuracy and completeness. Enter and locate work-related information
using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Report accidents| injuries| and unsafe work conditions to manager.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Have to deal with the departmental administrative works| help out the stock-
taking| tracking and recording on Engineering and project related materials|
parts and those administrative works involved during the logistics.

Preparing reports and follow up with Director of Engineering and management
team based the timelines given| requirements and standards.

Any other tasks that assigned by the Director of Engineering and the
management team based on the operation needs.

_

Duty Engineer – Hong Kong Tung Chung SH – Lot 38

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Job Number 19145681
Job Category Engineering and Facilities
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Complete the life
safety checklist| including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report maintenance problems|
safety hazards| accidents| or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional| and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests’ service needs| and assist individuals with disabilities.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Speak with others using clear and professional language. Visually inspect
tools| equipment| or machines. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Stand| sit| or
walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.

_

Intern|Communications (6 months full time Internship)(Hong Kong) – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 19179388
Job Category Sales and Marketing
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

CORPORATE INTERNSHIP PROGRAM

Marriott International offers students the opportunity to find an internship
that’s right for you| putting your education to work. The Marriott
International Corporate Internship Program offers all participants an
enriching and memorable learning experience.

Interns will experience an innovative learning environment that will provide
an opportunity to build skills and gain exposure in the exciting world of
hospitality through meaningful projects| on-the-job training| coaching| and
support. You’ll gain hands-on experience in the exciting world of hotel
operations and hospitality from a corporate view. You’ll build skills to help
prepare you to develop a career path.

Internship Overview:
Marriott BMSC (Brand| Marketing| Sales & Consumer Services) team is looking
for an Intern to support our social media activation in Asia Pacific. This
Intern will work collaboratively and independently to develop social
initiatives.

Requirements:
• Undergraduate student studying in Marketing| PR| Communications| or related
major
• Proficiency in MS office and Excel
• Experience working in social media is a plus
• Energetic self-starter who performs well with appropriate supervision and
has a track record of producing results

Role and Responsibility:
• Work with Senior Manager| Paid/Reporting Social Lead and partner agencies to
develop appropriate KPIs| monitor performance| optimize content and
distribution in real time| analyze social data| and turn insights into action|
mainly on LinkedIn.
• Manage Senior Leadership social media channels’ daily content calendar|
working with internal and external partners to bring daily content to life to
engage and grow an activity community of professionals. This includes planning
and creative development of daily| always-on content that supports larger
brand/ company objectives| editorial calendar management| publishing etc.
• Play an active role in supporting the planning and implementation of
marketing ideas onto social platforms and campaigns
• Develop engaging| creative| and innovative online conversations to drive
member enrollments and engagements
• Monitor industry trends and social insights to stay current

Required Skills:
• Solid understanding of social media platforms in Asia Pacific e.g. LinkedIn|
Facebook| WeChat| Instagram| Weibo| LINE| KakaoTalk etc.
• Possess excellent communication skills (including presentation and writing
skills) in conveying messages to different stakeholders in a timely| effective
and relevant manner
• Fluent in written and spoken English is must. Knowledge in another secondary
Asian language is an advantage.
• Demonstrate strong teamwork and collaboration across multiple and diverse
groups in the workplace

_

Vice President| Communications| Asia Pacific – Asia/Pacif/Australia Region – Suite 1108 11th Floor Cityplaza One

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Job Number 20000267
Job Category Public Relations & Communications
Location Asia/Pacif/Australia Region| Suite 1108 11th Floor Cityplaza
One| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Vice President| Communications – Asia Pacific is responsible for
developing and executing strategic media relations and communication plans for
the Marriott International portfolio of brands in the Asia Pacific continent
and related communication plans for the Asia Pacific Executive Leadership
team.

As Marriott International continues aggressive growth| the VP of
Communications is a key position focused on achieving positive awareness for
the company in the Asia Pacific continent; promoting brand distinction|
portfolio power and growth; reaching new / younger customer segments; and
building Marriott’s corporate reputation. This position will play an important
role in fully integrating media relations into the continent sales and
marketing strategy| Social Impact strategy as well as operations and regional
development goals and also activating individual brand strategies and
initiatives in the continent.

The VP| Communications Asia Pacific will oversee management of internal and
external media relations resources| be responsible for interfacing with and
developing relationships with key media in the continent and have direct line
management/responsibility for the continent Communications team. This position
is a key liaison with the Global Communications & Public Affairs department
and partners closely with the Corporate Communications| Media Relations| and
Social Impact teams. This position will also collaborate| be closely aligned|
and provide ongoing strategic continent communications support to the Global
Brand| Buzz Marketing and Consumer Public Relations Corporate office
departments in the Asia Pacific Continent| this position will partner with the
Continent Brand| Sales| Digital| Loyalty| Partnership and Portfolio Marketing
leads| as well as collaborate with Operations and HR departments to support
key Continent initiatives.

SCOPE
• The position will need to direct media relations in support of all Consumer
Operations functions| luxury and lifestyle and premium and select brands
within the Asia Pacific continent
• Number of direct reports: 5
• Control or influence budget (Y or N): Yes — control

BUSINESS CONTEXT
• As the footprint of hotels expands| it is essential to build broad awareness
for the full Marriott portfolio| corporate reputation and culture to help
develop brand loyalty and to attract talent.
• The position will serve as a key internal communications liaison with the
company’s Internal Communications function at Corporate to ensure pull through
of enterprise-wide communications initiatives and messaging in key
communications channels| speeches and other venues.
• The position will support Global and Continent Brand and Marketing
initiatives and Loyalty/promotions to drive awareness and revenue.
• The position will be based in Hong Kong.

CANDIDATE PROFILE
Education and Experience Required
• B.A.| or equivalent in Public Relations / Communications / Marketing
• 7 to 10 years of senior level media or public relations| marketing
communications and corporate communications experience| preferably within the
travel / hospitality sector
Experience Preferred
• Strong knowledge of hospitality industry
• Demonstrated ability to manage the interests and demands of multiple
stakeholders
• Regional working experience with some language skills preferred

CORE WORK ACTIVITIES

Balanced Scorecard Results: Develops strategies and executes initiatives to
drive customer awareness| financial results| guest satisfaction and market
share.
• Drive revenue and improve profitability through communications initiatives
that drive increased awareness and generate bookings.
• Lead APAC media relations efforts for the region to drive awareness|
preference and long-term customer loyalty.
• Drive associate satisfaction by providing public relations resources and
training.
• Develop effective partnerships with properties to provide public relations
resources that help to create value for both owners and Marriott
International.
• Create programs that generate publicity and enhance the guest experience.
• Utilize a thorough understanding of the lodging business (hotel operation|
industry drivers| challenges| competitors| MI’s position in the global
marketplace) and cutting edge public and media relations trends to unveil
opportunities for growth and increased market share.
• Leverage public relations to attract owners / developers and help achieve
growth goals.

Public Relations Planning
• Collaborate with Continent Leadership VPs| and the Chief Sales and Marketing
Officer to set direction for public relations programs including the
development and implementation of annual comprehensive public relations and
media relations plan and calendar to support the business objectives of the
region.
• The position will lead the APAC continent’s PR| media relations| and
Communications strategy and play a key role as a public relations liaison
between the company’s Global Brand| and Consumer PR teams and the Continent’s
Brand| Marketing and Public Relations teams to align global strategies and
pull through brand and portfolio initiatives into the continent.
• Align and fully leverage appropriate programs and initiatives — including
corporate news| brand campaigns and community relations programs.
• Direct public relations in support of all luxury and lifestyle and premium
and select brands within the continent
• Support and direct CSR Manager to develop a robust Social Impact program.
Support the program with a comprehensive PR strategy and plan. Liaison with
Corporate Social Impact team and align objectives with Serve 360 goals.
• Ability to identity trends and uncover publicity worthy stories from a
portfolio of hotels.
• Manage and provide direction to public relations agencies to result in
increased/targeted PR
• Provide feedback to brand/corporate PR in regard to key initiatives and
objectives for the APAC continent.

Media Relations
• Cultivate relationships with targeted media outlets to generate positive
media coverage| elevate brand awareness and preference to achieve coverage in
high-end lifestyle| consumer travel| business news| travel| hotel trade| and
online/blogger media.
• Partner and align with the Corporate Media Relations team to establish pull-
through via APAC messaging and ensure alignment to overall Corporate
messaging.
• Work with targeted media to generate hotel visits including coordination of
press trips.
• Uses creative selling abilities to obtain maximum media exposure.
• Secure media interviews for senior executives to increase
visibility/leadership position in the region and support with Executive
profiling.
• Monitor and measure results| including media impressions and value via
monthly status reports and competitive monitoring updates.

Cluster/Hotel PR Support
• Guide and mentor on property or above property PR professionals.
• Conduct public relations training and provide resource materials| tools and
templates with a focus on compliance brand PR guidelines/initiatives and
creative PR strategies.
• Develops and manages relationships with hotel PR directors/managers|
providing them with opportunities for media exposure.
• Assists clusters| opening and key priority hotels in the development of PR
messaging/press materials.
• Consults with new hotels on pre-opening public relations including grand
opening event management.
• Team with field marketing and sales to maximize messaging pull-through|
including participation in trade shows.
• Share news from Continent with internal communications teams at corporate.

Internal Communications
• The position will serve as a key APAC internal communications liaison with
the company’s Corporate Internal Communications function to ensure pull
through of enterprise-wide communications initiatives and messaging in key
communications channels| speeches and other venues.

Social Media
• Develop social media PR initiatives to drive outreach to online communities
and influencers.
• Create awareness building opportunities utilizing search engine optimization
to drive traffic to Marriott.com channels throughout the APAC continent.

Development Support
• Work with development to announce new hotels in the continent including
writing of press releases and pitching to media.
• Leverage hotel openings to create awareness for Marriott’s growth| diverse
portfolio of brands and leadership in the continent

Crisis Communications/Issues Management
• Manage crisis issues| including assisting individual properties and serving
as the region’s crisis communications lead. Liaison with Crisis function
within Corporate Media Relations team.

Special Events
• Manage special event activities including grand openings| press conferences|
media briefings and press trips.
• Support brand “halo” hotel grand openings.
• Draft talking points/speeches for CSMO and Continent Executives
participating in special events.

MANAGEMENT COMPETENCIES
Leadership
• Communication – Conveys information and ideas to others in a convincing and
engaging manner through a variety of methods.
• Leading Through Vision and Values – Keeps the organization|s vision and
values at the forefront of employee decision making and action.
• Managing Change – Initiates and/or manages the change process and energizes
it on an ongoing basis| taking steps to remove barriers or accelerate its
pace; serves as role model for how to handle change by maintaining composure
and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making – Identifies and understands issues|
problems| and opportunities; obtains and compares information from different
sources to draw conclusions| develops and evaluates alternatives and
solutions| solves problems| and chooses a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.
• Strategy Development – Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential for
producing positive results; ensures successful preparation and execution of
business plans through effective planning| organizing| and on-going evaluation
processes.

Managing Execution
• Building a Successful Team – Uses an effective interpersonal style to build
a cohesive team; inspires and sustains team cohesion and engagement by
focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans
designed to maximize customer satisfaction| profitability| and market share
through effective planning| organizing| and on-going evaluation processes.
• Driving for Results – Sets high standards of performance for self and/or
others; assumes responsibility for work objectives; initiates| focuses| and
monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.

Building Relationships
• Customer Relationships – Develops and sustains relationships based on an
understanding of customer/stakeholder needs and actions consistent with the
company’s service standards.
• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.
• Strategic Partnerships – Develops collaborative relationships with fellow
employees and business partners by making them feel valued| appreciated| and
included; explores partnership opportunities with other people in and outside
the organization; influences and leverages corporate and continental shared
services and/or discipline leaders (e.g.| HR| Sales & Marketing| Finance|
Revenue Management) to achieve objectives; maintains effective external
relations with government| business and industry in respective countries;
performs effectively as a liaison between locations| disciplines| and
corporate to ensure needed resources are received and corporate strategies are
understood and executed.

Generating Talent and Organizational Capability
• Developing Others – Plans and supports the development of others’ skills and
capabilities so that they can fulfill current or future job/role
responsibilities more effectively; provides high visibility to individuals
with potential; offers challenging assignments that build confidence and
credibility and provides such individuals with a personal vision for their
future.
• Organizational Capability – Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.

Learning and Applying Professional Expertise
• Business Acumen – Understands and utilizes business information to manage
everyday operations and generate innovative solutions to approach business and
administrative challenges.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
o Demonstrates working knowledge of discipline-specific systems| tools| and
business practices.
• Continuous Learning – Actively identifies new areas for learning; regularly
creates and takes advantage of learning opportunities; uses newly gained
knowledge and skill on the job and learns through their application.
• Strategy Knowledge – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage business
operations and generate innovative solutions to approach function-specific
strategic work challenges.

Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.
• Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).
• Mathematical Reasoning – Adds| subtracts| multiplies| or divides quickly|
correctly| and in a way that allows one to solve work-related issues.
• Oral Comprehension – Listens to and understands information and ideas
presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work
related documents.
• Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Additional Competencies
• Skill and proven experience in creating strategic public relations and media
campaigns
• Strong knowledge of brand public relations with skills in media relations|
press writing| special events| speech writing
• Ability to foster relationships with media resulting in positive press
coverage – print| electronic| social media
• Leadership skills in multiple team environments
• Strategic and creative thinker with the ability to thrive in fast-paced
environment
• Ability to build confidence| influence| and promote ideas to diverse
constituencies (i.e. Media| Marriott Continent teams| corporate headquarters
staff| hotel management| franchisee/owners representatives| public relations
agencies| etc.)
• Ability to make compelling presentations
• Excellent written| verbal| and listening skills
• Excellent organizational skills and attention to detail
• Excellent skills in event planning and implementation
• High energy and enthusiasm
• Ability to successfully handle many diverse projects and constituencies
simultaneously
• Crisis communications experience
• Ability to travel internationally

_

Loss Prevention Officer – Courtyard Hong Kong Sha Tin – 1 On Ping Street

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Job Number 20001913
Job Category Loss Prevention & Security
Location Courtyard Hong Kong Sha Tin| 1 On Ping Street| Sha Tin| New
Territories| Hong Kong S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Strategically located| the 524-room Courtyard by Marriott Hong Kong Sha
Tin features stylish rooms with tranquil views of the Shing Mun River|
offering smart and practical choices whether for work or leisure. The award
winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On
Shan Line)| with daily complimentary shuttle bus service available.

Job Responsibilities

•To protect and safeguard all hotel guests and associates| their belongings
and all hotel assets
•Respond rapidly to requests for emergency and non-emergency assistance in a
professional manner
•Understanding and full compliance with all Marriott Security Loss Prevention
and Safety Policies

Requirements

•Min. 1 year of relevant experience| preferably in hotel or service apartment
•High sense of Integrity| reliable| timely and a sense of duty
•Possession of valid Security Personnel Permit and First-aid Certificate will
be an advantage
•Fluent in Cantonese| English and Mandarin

]

Lead Hostess – Chinese Restaurant – The St. Regis Hong Kong – 1 Harbour Drive

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Job Number 20001938
Job Category Food and Beverage & Culinary
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Answer phones| take dining reservations| and enter diner information into
reservation system. Maintain wait list and quote accurate wait time. Make
appropriate seating decisions using station rotation chart. Organize seating
for large and special needs groups. Greet guests and determine the number in
their party. Seat guests by finding a clean| available table; pulling out
chairs; placing clean/current menu in front of guest| etc. Guide guests
through the dining rooms and provide any needed assistance. Ensure place
settings are appropriate and each guest has a napkin| clean silverware| and
any other item that is part of the standard place setting. Maintain
cleanliness of work areas throughout the day. Monitor dining rooms for seating
availability| service| and safety. Communicate with guests and other employees
to meet guest needs and ensure staff is working together as a team. Assist
management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees; and serve as a role
model.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Director of Restaurants – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19168454
Job Category Food and Beverage & Culinary
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Manages all restaurant operations and staff on a daily basis. Areas of
responsibility include Restaurants/Bars and Room Service. As a department
head| directs and works with the food and beverage/culinary management team
and employees to successfully execute all restaurant operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance in areas of responsibility.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

• Excellent in written and conversational English and Cantonese is a must.

__ __ ~~~~

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment| meeting quality standards for services| and evaluation of customer
satisfaction.

• Economics and Accounting – Knowledge of economic and accounting
principles and practices| P&L statements| operating budgets| forecasting and
scheduling| and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize
information using a logical and systematic process; recognize patterns and
relationships in complex data; examine data to identify implications| problems
and draw appropriate conclusions; generate alternative solutions to problems;
evaluate strengths| weaknesses and consequences of alternative solutions and
approaches to solving problems.

• Management of Financial Resources – Determining how money will be spent
to get the work done| and accounting for these expenditures.

• Administration and Management – Knowledge of business and management
principles involved in strategic planning| resource allocation| human
resources modeling| leadership technique| production methods| and coordination
of people and resources.

• Applied Business Knowledge – Understanding market dynamics| enterprise
level objectives and important aspects of the company’s business to accurately
diagnose strengths and weaknesses| anticipate opportunities and risks|
identify issues| and develop strategies and plans. Aligning individual and
team actions with strategies and plans to drive business results.

• Food Production and Presentation – Knowledge of techniques and
equipment for preparing and presenting food products (both plant and animal)
for consumption| including storage/handling techniques and sanitation
standards.

• Management of Material Resources – Obtaining and seeing to the
appropriate use of equipment| facilities| and materials needed to do certain
work.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Facilitates pre-meal briefings with the Chef and Restaurant Managers to
educate restaurant staff on menu items including ingredients| preparation
methods and unique tastes.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Order and purchase equipment and supplies.

• Oversees the booking and manages service of restaurant parties| special
events and room service hospitality suites.

Developing and Maintaining Budgets

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Understands the impact of department|s operation on the overall property
financial goals.

Leading Food and Beverage Team

• Establishes challenging| realistic and obtainable goals to guide operation
and performance.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Serves as a role model to demonstrate appropriate behaviors.

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service| and creates a positive atmosphere for
guest relations.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Ensures cash control and liquor control procedures are followed by all
Restaurant| Bar/Lounge and Room Service employees.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands all applicable liquor laws.

• Establishes guidelines for customer service so employees understand
expectations and parameters.

• Strives to improve service performance.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Estimates cost and benefit ratio| maintaining balance between profit and
service satisfaction.

• Empowers employees to provide excellent customer service.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Responds effectively to guest problems and handles complaints.

• Reviews guest satisfaction feedback with employees to develop appropriate
corrective action.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Ensures that expectations and objectives are clearly communicated to
subordinates; subordinates are also open to raise questions and/or concerns.

• Administers the performance appraisal process for direct report managers.

• Communicates performance expectations in accordance with job descriptions
for each position and monitors progress.

• Ensures employees are treated fairly and equitably.

• Ensures property policies are administered fairly and consistently.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Observes service behaviors of employees and provides feedback to individuals
and or managers.

Additional Responsibilities

• Informs and/or update the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

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Director of Marketing Communications – The St. Regis Hong Kong – 1 Harbour Drive

APPLY HERE

Job Number 20002632
Job Category Sales and Marketing
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

The Director of Marketing Communications is responsible for the planning|
direction| control| and coordination of all communication activities| with an
emphasis on public relations. Promotes and maintains good communications in
order to enhance the prestigious image of the hotel and by doing so
contributes to the revenues of the hotel.

JOB DESCRIPTION

Managing Marketing Communications Activities

• Develops an annual communications plan with specific goals and budgets as
outlined in the hotel|s marketing plan/communications manual. Prepares working
plans to achieve goals and ensures the communications team is fully briefed on
goals and progress.

• Compares actual achievements against goals on a regular basis and takes
corrective action.

• Assists the DOM in the planning of all mailing activities| and oversees
their execution.

• Ensures that the corporate ID manual is kept up-to-date and implemented as
appropriate.

• Prepares on a timely basis the monthly sales & marketing “communications”
report.

• Supervises and directs photography for advertising| collateral and public
relations purposes in liaison with the DOM| the advertising agency and the
field marketing department at corporate office.

• Ensures the department has a comprehensive master slide/photo/CD library for
all advertising| collateral and public relations activities| and regularly
sends these to corporate office for the image library.

• Supervises operations of the in-house art department.

• Monitors activities of competitor hotels and trends within the industry.

Managing Public Relations Activities

• Acts as official spokesperson for the hotel when appropriate and responds to
all media requests within 24 hours.

• Compiles and maintains a comprehensive list of media contacts and manages
them as per the media account management system. Delegates assigned accounts
to communications staff as appropriate but takes full responsibility for the
key media by maintaining and developing close relationships

• Prepares press releases for appropriate targeted media| locally| regionally
and internationally.

• Works closely with the corporate and international press offices on
developing story angles.

• Plays a key role in community and government relations as well as VIP
handling.

• Secures opportunities| directs and attends hotel sponsored events| and
develops targeted partner relationships.

• Creates and organizes press promotional activities.

• Participates in the press events/trips organized by the regional PR offices
as required.

• Conducts press blitzes when appropriate.

• Ensures press kit information is comprehensive and kept up-to-date.

Managing Advertising Activities

• Works with the DOM and advertising agency on the rooms and food & beverage
tactical advertising campaigns| creative and media plans.

• Maximizes advertising budget by ensuring that the hotel|s creative message
and media activities are consistent with the advertising of sister hotels and
the company group advertising.

• Ensures that the advertising creative is in synergy with the company|
projecting a consistent and quality message.

• Reviews the hotel|s market segmentation and other appropriate marketing
reports to ensure that the media scheduling matches those segments.

• Monitors and maintains media schedules as well as prompt settlement of
accounts.

Managing Direct Marketing Activities

• Takes an integrated approach to DM activities| ensuring a consistent and
quality image is projected.

• Assists the DOM in the planning| implementation and tracking of electronic
marketing activities.

• Maintains budget control.

Manages Collateral

• Coordinates and executes production of all printed materials| with
assistance of advertising agencies| following the specifications stipulated in
the corporate ID manual.

• Ensures hotel information is updated regularly on the internet/intranet.

• Supervises the production and quality of all displays and temporary signage
in hotel public areas.

• Supervises and budgets for quality gift items as appropriate. Ensures
correct usage of hotel logo on gift items as stipulated in corporate ID
manual.

• Supervises the in-house graphic designer and/or print shop.

_

Host/Hostess – French Restaurant – The St. Regis Hong Kong – 1 Harbour Drive

APPLY HERE

Job Number 20003409
Job Category Food and Beverage & Culinary
Location The St. Regis Hong Kong| 1 Harbour Drive| Hong Kong S.A.R.| Hong
Kong| Hong Kong S.A.R.
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a
clean| available table; pulling out chairs; placing clean/current menu in
front of guest| etc. Guide guests through the dining rooms and provide any
needed assistance. Move and arrange tables| chairs| and settings and organize
seating for groups with special needs. Ensure place settings are appropriate
and each guest has a napkin| clean silverware| and any other item that is part
of the standard place setting. Check menus to ensure they are current| clean|
plentiful| and wrinkle-free. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Director of Event Management – Hong Kong Tung Chung SH – Lot 38

APPLY HERE

Job Number 19162581
Job Category Event Management
Location Hong Kong Tung Chung SH| Lot 38| 43a| Tung Chung| Hong Kong
S.A.R.| Hong Kong| Hong Kong S.A.R.
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Oversees the functions of Event Management| including the departments of Event
Planning| Banquets/Catering| Event Service and Event Technology (Destination
Management| if applicable). Position ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover from
sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs| ensures employee satisfaction| focuses on growing event
revenues and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 8 years experience in the event management| food
and beverage| sales and marketing| or related professional area| including at
least 2 years in managerial position.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 8 years
experience in the event management| food and beverage| sales and marketing| or
related professional area| including at least 2 years in managerial position.

• Excellent written and conversational English & Cantonese is a must|
Putonghua will be an advantage.

____~~~~

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Oversees Event Operations including Banquets| Event Services and Event
Technology.

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for
desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Identifies key drivers of business success and keeps team focused on the
critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will
be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Reviews property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Communicates and ensures departmental and property emergency procedures are
executed when necessary.

• Ensures that regular| ongoing communication is happening in all areas of
event operations (e.g.| BEO meetings| pre-event briefings| staff meetings|
food and beverage team| culinary team).

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